Treatment of DVC members

[barb45]

ewww - I remember the bedbug thread - do you know if they got that cleaned up??? Now I'm getting all creeped out because we are having our first visit to the BWV in a couple of weeks.

 

[disneyberry]

ewww - I remember the bedbug thread - do you know if they got that cleaned up??? Now I'm getting all creeped out because we are having our first visit to the BWV in a couple of weeks.

[SIZE=+0]Okay, I guess I should clarify. In our case, it was not bed bugs. We had ants along the wall behind the bed headboard. They were reddish brown and stung us overnight in a way similar to fire ants, but much much milder. We still had about 8 to 10 stings on our arms/hands each that itched/stung/swelled/oozed (blech). But nothing like an all out fire ant attack.

I've read plenty of comments saying Florida just has bugs, and ants are impossible get rid of, "so just deal with it". *sigh* I realize someone is going to have a room with ants or some other bugs, and last trip it was our turn. But it was still extremely unpleasant and made for a sour ending to our trip. I would rather not repeat it. It did make me realize that I don't really care so much about a HC or a Smoking room, or whatever view I get. Like I said before, as long as the room is clean and bug-free.[/SIZE]

 

[ColoradoBelle1]

EUEEEWWWWWW...bedbugs! Hope that's just a rumor.
But ants: there is some great stuff in a teeny red bottle that you open and lay in the ant path...good sticky sweet poison stuff...and the ants lap it up and trot back home and feed everyone and they all go nitey night.

Of course, maybe our ants here in Colorado are not as tuff as those Floridants.
colorado belle

 

[lenshanem]

I've heard and read several reports that bedbugs are making a come back all over the US. We no longer use the spray that actually kills them for environmental reasons. It can become a real problem, especially with so much international travel.

I also read they are hard to get rid of. You can bring them back in your suitcase. They can get behind your wallpaper...

I remember when my grandma used to tell me goodnight, don't let the bedbugs bite!

 

[jnrrt]

Okay, now you're really icking me out.

Behind my wallpaper? No wonder I keep tearing that stuff out!

Yuck.

 

[dianeschlicht]

We had something biting us on our October trip! We thought perhaps it was bedbugs, but it could have been anything. Whatever it was, it itched like crazy and left little tiny red marks with a bit of a white circle around them.

 

[ColoradoBelle1]

I confess to not really knowing what a bed bug IS, but I IS sure that I don't ever want to share my bed with one (or 2 or 3...)

disneyberry....re:So, thinking back on that, it's hard to say if the first CM truly didn't know my room was a HC room, or if they were just withholding the info in the hopes that maybe I'd be willing to just stay in it.

Your really may have hit on something with that! If the resort has 10 rooms with shower only available that night with no one requesting same...they might throw them into the regular room preference system: non/smoke/smoke/view/floor etc. and hope that the person who randomly gets it (or maybe they even look for 'sweet' non complainers) will just be too tired, too nice, too unpicky to walk all the way back to the front desk to complain.

I printed out a list of all the rooms at BWV last night. It is a table, listing room#, type, view, smoke or non, handicap or non, balcony desription(I guess some of open and some full walled ) even if they have a view of illuminatins . It sn't complete, but it is a good start. I think I'll take it with me to check in and then quietly check off the room assigned on my sheet before I leave the front desk...that way, I might escape being put on the naughty list if I ask for another.

My mom said it to me and I said it to my daughter nearly every nite:
Nite nite....don't let the bed bugs bite!
(Which when you come to think of it...could be kinda scary for a kid, tho mine loved it!)
CB

 

[Sherri]

I confess to not really knowing what a bed bug IS, but I IS sure that I don't ever want to share my bed with one (or 2 or 3...)

disneyberry....re:So, thinking back on that, it's hard to say if the first CM truly didn't know my room was a HC room, or if they were just withholding the info in the hopes that maybe I'd be willing to just stay in it.

Your really may have hit on something with that! If the resort has 10 rooms with shower only available that night with no one requesting same...they might throw them into the regular room preference system: non/smoke/smoke/view/floor etc. and hope that the person who randomly gets it (or maybe they even look for 'sweet' non complainers) will just be too tired, too nice, too unpicky to walk all the way back to the front desk to complain.

I printed out a list of all the rooms at BWV last night. It is a table, listing room#, type, view, smoke or non, handicap or non, balcony desription(I guess some of open and some full walled ) even if they have a view of illuminatins . It sn't complete, but it is a good start. I think I'll take it with me to check in and then quietly check off the room assigned on my sheet before I leave the front desk...that way, I might escape being put on the naughty list if I ask for another.

My mom said it to me and I said it to my daughter nearly every nite:
Nite nite....don't let the bed bugs bite!
(Which when you come to think of it...could be kinda scary for a kid, tho mine loved it!)
CB

Were checking into the boardwalk on Sunday. We have a studio. Where can I find the list with all the information. Non HC and Non smoking?
Would love to be prepared.
I'm having a hard time packing, cleaning my house so fourth because this board is just so darn addicting (lol). Maybe when I get back I will be better.
Any info. sites you can give me on studio room types at the Boardwalk would be great. Thanks- Sherri

 

[jnrrt]

ColoradoBelle, I would love to have the list you're talking about since we're trying to buy at BWV. Could you please tell me where you got it?

 

[lilstint]

This year marked our 28th consecutive visit to Disney . We stayed at the contemporary the first year it opened and on site every year thereafter. It was also our 1st year as a DVC members. For the 1st 4 days of our trip we stayed at Riverside (at an annual pass rate) and as usual all was magical just as we had come to expect. The CM's were courteous, helpful and friendly. The stay was really wonderful -another great Disney experience. In the 28 years I have NEVER had one complaint. On the 5th day we transferrred over to SSR. We were in a great mood and really looking forward to our first experience as DVC members.I felt as though I had entered another dimension. The CM at check in was condescending and downright nasty. I felt like I was back in the 7th grade taking instructions from a particularly ornery math teacher I once had. At one point I was a little confused and I said "So I'll come back here at 4 for for the keys" and he said "NO YOU WON"T!! YOU ARE NOT LISTENING!! YOU ARE TO CALL THAT NUMBER ON THE CARD I GAVE YOU! I am dead serious. The whole check-in process was a nightmare and,unfortunately, things went downhill from there. No words are strong enough to express my disappointment. I can only say that the magic is gone. If you love Disney and are thinking of joinind DVC- DON'T

 

[athenna]

This year marked our 28th consecutive visit to Disney . We stayed at the contemporary the first year it opened and on site every year thereafter. It was also our 1st year as a DVC members. For the 1st 4 days of our trip we stayed at Riverside (at an annual pass rate) and as usual all was magical just as we had come to expect. The CM's were courteous, helpful and friendly. The stay was really wonderful -another great Disney experience. In the 28 years I have NEVER had one complaint. On the 5th day we transferrred over to SSR. We were in a great mood and really looking forward to our first experience as DVC members.I felt as though I had entered another dimension. The CM at check in was condescending and downright nasty. I felt like I was back in the 7th grade taking instructions from a particularly ornery math teacher I once had. At one point I was a little confused and I said "So I'll come back here at 4 for for the keys" and he said "NO YOU WON"T!! YOU ARE NOT LISTENING!! YOU ARE TO CALL THAT NUMBER ON THE CARD I GAVE YOU! I am dead serious. The whole check-in process was a nightmare and,unfortunately, things went downhill from there. No words are strong enough to express my disappointment. I can only say that the magic is gone. If you love Disney and are thinking of joinind DVC- DON'T

I'm sorry to hear that your check-in was unpleasant that really is unacceptable.
However, I'm sure that it won't always be this way. I just read a trip report on these boards (I believe it was from Mr Terror Chair) and he had a wonderful experience. He encountered only positive CM's. I think telling people not to join DVC based on this experince is a mistake.
Don't let the magic disappear from this one experince w/1 nasty CM, they aren't all like this.
Again I'm not trying to diminish your bad experince, just trying to reasure you.

 

[tjkraz]

The whole check-in process was a nightmare and,unfortunately, things went downhill from there. No words are strong enough to express my disappointment.

Too bad. Make sure you report the CM to DVC and the resort management. There is no excuse for that.

Our first stay at SSR couldn't have been different. CM was polite and helpful, even to the point of spending a few minutes showing us different places of interest on the resort map. And, even better, we got into our room at 10:30am!!!

If there were other things that made the stay go "downhill", I'm sure many here would be happy to listen...

 

[barb45]

lilstint - that is inexcusable! Do us all a favour and report this to resort management and DVC - we need to get these bad attitudes cleaned up.

 

[3DisneyNUTS]

Isn't this how any resort does it on WDW property? You show up and they give you a room (without telling you) and then you come back when it is ready....

We normally arrive in Orlando around 10am and check in about 10;30am. Then we enjoy the parks come back later and go to our room. We have a car so we leave the luggage there and just go to our room after 4-5pm.

We were given an option the last time we were at SSR. We checked in and they had a studio ready right away that had no DTD view or we could have received the view but came back later for it. We chose the view.

I don't see the need for staying overnight somewhere else because that is wasting a day moving.

I don't understand the compalints with the current system. If you request something but don't show up until 6pm to check in the expectation that your requests be granted is unreasonable IMO. People who arrived earlier in the day wait hours for their requests and it still isn't guaranteed. I see nothing wrong with the current system. It is the only fair way to assign rooms.

 

[CRSNDSNY]

lilstint - I'm so sorry to hear this. Our first check-in to SSR was unpleasant, as well...but in a different way. I really hope that you are going to write a letter or perhaps that you've done something already to document your trouble.

 

[lllovell]

I don't understand the compalints with the current system. If you request something but don't show up until 6pm to check in the expectation that your requests be granted is unreasonable IMO. People who arrived earlier in the day wait hours for their requests and it still isn't guaranteed. I see nothing wrong with the current system. It is the only fair way to assign rooms.

If check in time is not until 4 and you arrive at 6 and are having problems getting into the room type you requested, then people started checking in WAY before 4 correct? People who arrive earlier in the day and feel that they are waiting have set themselves up for that wait since officially they should not be there until 4. It is not unreasonable to expect that people arrive at all different times of the day. Giving the advantage to those that arrive before 4 is probably part of the "DVC bad members" issue as well. They are encouraging people to try to check in early. Actually, they are rewarding people for it. Then, we are bad members when we are shocked or amazed that we are not in our rooms before 4 (we being quite generally used here - and does not represent everyone of course) and the rest of the members that arrive later AFTER 4 as they are supposed to are penalized. Doesn't seem like a fair system to me. First come first serve on the ressies makes more sense because then everyone gets a fair shot at it.

Back on track - lilstint, I cannot believe that after all the times you have been at Disney that you would let one bad CM ruin your trip to the point that you never want to return. I suspect that the check in issue started the ball rolling on a negative trip, but that overall you probably could quickly fill up your fingers on positive moments YOU and your family made together. If not, maybe its not Disney's fault here. Sometimes we are just not in the right place to have a good vacation. Maybe it was your turn. I am not sure and I am not picking on you, but you have been so many times, so this just seems out of place to me. I do hope you passed your troubles on to someone that could do something about it.

 

[gmboy95]

when we go down we usually always request a non HA room, and we check in early....we will also stay in a different room for a night if we arrive late just so we dont have to stay in one

 

[DrTomorrow]

[...] First come first serve on the ressies makes more sense because then everyone gets a fair shot at it. [...]

I guess I don't see how going from one "first come first served" (room arrival time) to another "first come first served" (room reservation time) is any more "fair". They each benefit a different group of people: one group that has the ability to arrive earlier in the day or spend the night before somewhere else, another that has the ability to make plans far into the future and can easily call MS at 9:00 AM ET. Again, not sure why one group deserves special favors - and "you get your room when you show up" has been the standard practice for most commercial lodging for a long time now.....

 

[lllovell]

I see your point, but to me the DVC system is set up to give preferential to you for 4 months at your home resort. So, you get your ressie, request a view or other requests and because you arrive at 4 like you are supposed to, you dont get your requests (which probably doesn't actually happen very often).

I suspect that as DVC ages, when you make your ressie is going to become more and more important (the old buy where you wish to stay will eventually become a reality near the end for sure because the 11 month window IS going to matter when everyone is trying to spend their last points, etc). It just doesn't seem fair to me that I do all that work and planning and someone that takes a last minute trip (which my family also does) could walk in right before me and take the last room meeting my request. It won't ruin things for me - I am just thrilled to be there. A clean room, a beautiful resort, a place where I want to be - why be foolish and ruin it. BUT - I would like to think that my effort has some benefit.

 

[mark&sue]

Unless they bring concord back or change our time zones we cannot get to WDW earlier. We book our flights a year in advance and get the earliest ones we can get. Last time we came we had a four hour delay at the airport in UK and then we are held up ages when we land after our 8 hour flight. I hardly find this "fair". I am nervous enough when I fly but I now I have the added worry that I will not get the room I requested 11 months ago because I can't fly half way round the world any quicker.


Susan