Treadmill problems...ugh! I'm disgusted.

[MaryAnnDVC]

I bought a ProForm Treadmill from Sears back in November, and then didn't use it. It was right before our WDW trip, then it was Christmas, yada yada yada (excuses, excuses...I know). When I finally got on it, it slowed down and sped up unexpectedly. On day 89 of my 90 day warranty, I called Sears, and to make a long story short, a technician has come here TWICE, and it's still not right, and ANOTHER one is coming on Monday. Tried using it today, setting it to walk at a speed of 4.0, and it varied from 3.5 to 4.7! I can't DO walking at 4.7, and besides that, I don't WANT to!

Both technicians told me that it would vary a few tenths of a mile (but agreed this difference was too much)...but why should it? I had an old treadmill that didn't do that for years...the speed stayed exactly where I set it...and it was after it started varying that we decided it was time to buy a new one!

I'm so sick over this...I hate putting out (DH's ) hard earned money for garbage. It cost $600, and I really didn't want to spend more than that...I'm not a runner, nor a jogger, and never will be...I just wanted to get some walking in at home for convenience or when the weather is bad.

Does anyone have a treadmill where the speed varies at all or does it stay pretty steady?

 

[faith]

HI MaryAnn. Our treadmill is downstairs gathering dust. But, when we do use it it still works fine. I think we bought it in 1995 for about $300. Since you called before the warranty expired and after two attempts by the repairmen it isn't working right, I think I would ask for a new one. Sears usually says their goal is customer sevice...satisfaction guaranteed.

 

[Tiggerkeeper]

I agree with faith I would ask Sears to replace it!

 

[nativetxn]

I would ask for a replacement too. Sears shouldn't have a problem replacing this for you.

Good luck!

 

[inky dinky doo]

Hi, Mare! It sounds like we might have the same machine. I've had mine for almost three years and love it. It is built to last! It really takes a pounding when I'm on it, but it keeps going and going. If I were you, I'd have them give you a new one. It sure sounds like you got a lemon.

Don't give up on ProForm. They really are wonderful machines (or that's been my experience). I'd just make them replace yours.

Pat

267 days and counting . . . again

 

[TigH]

We bought a treadmill from Sears in 1996. It worked ok until the belt got stuck or something. Sears let us return it for a partial refund (which was ok by us). Good luck with yours! I hope they will replace it for you.

 

[mamagoggle]

Sounds like you need a replacement. Mine only varies by a tenth of a mile per hour and even then it doesn' happen often. I sure wouldn't like to be surprised by an increase in speed up to 4.7 mph!! That would be dangerous!