sam_gordon
DIS Legend
- Joined
- Jun 26, 2010
- Messages
- 27,614
My understanding is the "control" is regarding changing/cancelling the cruise itself or adding/changing/removing passengers. If you booked through a TA, you can't go online or call Royal to cancel/change the cruise.Regarding the comments that with a travel agent you don't have "control" over your reservation or that the reservation "belongs" to the agent and not you: I've never experienced that. I'm able to log onto the RC website and make reservations, book excursions, etc., even though the reservation was made through an agent.
Show/dining reservations, excursions, "extra purchases" are all in control of the passenger.