Transferred Points-Does this sound right?

[thebigman65]

So this past May, I made a reservation for April of 2021 and used points from both my contracts. Its seems the way Disney did it, was to transfer 115 points from my resale contract (Aug UY) into my other contract (Direct Feb UY) to make the reservation. Eventually we cancelled the reservation in Oct/Nov, because we didn't think the travel would be safe enough by then. The issue is that, those 115 point do not show up in either contracts point total, but only in the transaction history. So I called MS and they told me that those are transferred points from my August 2020 contract and now have to be used by July of 2021. I guess because I cancelled after my banking window closed? When I asked why they didn't show up in the overall point totals, she told me transferred point often to not show up in the totals. This is what the transaction look like in my activity statement:

May 02, 2020	Aug 2020	Points transferred out to contract # 90. to Virtual Contract # xxxxxxxxxxx. created.	-115 Vacation Points	18 Vacation Points

This seems odd to me. Can anyone help explain this?

TIA.

Removed contract number

 

[Marionnette]

So this past May, I made a reservation for April of 2021 and used points from both my contracts. Its seems the way Disney did it, was to transfer 115 points from my resale contract (Aug UY) into my other contract (Direct Feb UY) to make the reservation. Eventually we cancelled the reservation in Oct/Nov, because we didn't think the travel would be safe enough by then. The issue is that, those 115 point do not show up in either contracts point total, but only in the transaction history. So I called MS and they told me that those are transferred points from my August 2020 contract and now have to be used by July of 2021. I guess because I cancelled after my banking window closed? When I asked why they didn't show up in the overall point totals, she told me transferred point often to not show up in the totals. This is what the transaction look like in my activity statement:

May	Points

This seems odd to me. Can anyone help explain this?

TIA.

Well, first thing would be to redact that image so that your contract numbers aren’t visible to the whole internet.

The next thing is that transferred points retain their home resort and UY. So those points which were transferred from your August UY would have the same expiration date as always even though they had been moved to a membership with a Feb. UY. Transferred points can be banked. So, if they were August 2020 points, you have until March 31, 2021 to bank them.

 

[thebigman65]

Well, first thing would be to redact that image so that your contract numbers aren’t visible to the whole internet.

Good point....not sure it matters, but thanks for the heads up.....

 

[bookwormde]

transferred points with different UY than the base contract never show up so that is typical.

Many CMs are not fully familiar with transferred points rules.. I have even heard of then putting them back when it is a transfer between a member accounts (1 transfer rule per year does not apply)

 

[thebigman65]

I guess the main issue is, why do i have to use point transferred from a Aug 2020 UY prior to July 1, 2021? Did I miss the banking window, or is it because of the way they did the transaction so I cannot bank Transferred points? I am gonna lose those point because I cannot travel before then.....

 

[Sandisw]

Correct. Once points are transferred, they are part of the membership, but not part of an actual contract you own.

That is why you see the virtual contract there as it’s simply a place holder for the points,

When you go to use them, that virtual contract will show up as a choice to use if the trip is during an eligible time.

 

[Sandisw]

I guess the main issue is, why do i have to use point transferred from a Aug 2020 UY prior to July 1, 2021? Did I miss the banking window, or is it because of the way they did the transaction so I cannot bank Transferred points? I am gonna lose those point because I cannot travel before then.....

I am pretty sure the CM meant they need to be used by the end of July, not beginning as that is when points from an Aug 2020 UY expire,

Since you have not banked them yet, what you were told is accurate,

However, you can call back and ask them to bank them for you and that will extend them from Aug 1st, 2021 to JUly 31st, 2022

 

[thebigman65]

Correct. Once points are transferred, they are part of the membership, but not part of an actual contract you own.

That is why you see the virtual contract there as it’s simply a place holder for the points,

When you go to use them, that virtual contract will show up as a choice to use if the trip is during an eligible time.

Sorry for being thick, but correct on which aspect? Why they don't show up, or why I can't bank them and have to use them prior to July 2021? Also, can I rent those point out to anyone?

 

[Marionnette]

Sorry for being thick, but correct on which aspect? Why they don't show up, or why I can't bank them and have to use them prior to July 2021? Also, can I rent those point out to anyone?

They don’t show up because they are in a virtual contract which acts as a placeholder for the points. However they should show up when you book online if they are eligible (I.e. can be used for your chosen resort and dates).

You should be able to bank them because you have not missed your banking deadline for August 2020 UYs.

They’re your points. If you elect to use them to make a reservation for someone else, that’s your prerogative. So, renting is fine.

 

[KAT4DISNEY]

1) You're still within the banking window for an August UY points so call back if you plan to use them after July 31st and have them banked.

2) At the time the transfer was done for you, unless the points were same UY and same home resort as the contract you transferred into they did not show up for you to see and use online. Sometime in the Sept timeframe DVC IT finally spent some time to get these to display for us and in most cases now the transfers are able to be seen online and also be used. It's just that yours was done before they implemented whatever step now allows them all to be seen - as long as the transfer is processed properly I'd guess.

 

[bookwormde]

1) You're still within the banking window for an August UY points so call back if you plan to use them after July 31st and have them banked.

2) At the time the transfer was done for you, unless the points were same UY and same home resort as the contract you transferred into they did not show up for you to see and use online. Sometime in the Sept timeframe DVC IT finally spent some time to get these to display for us and in most cases now the transfers are able to be seen online and also be used. It's just that yours was done before they implemented whatever step now allows them all to be seen - as long as the transfer is processed properly I'd guess.

I had not heard that transferred were now visible and usable on line, that is great, it only took DVC IT 10 years!

 

[Marionnette]

I had not heard that transferred were now visible and usable on line, that is great, it only took DVC IT 10 years!

I think the change came about as a result of DVC “extending” banked points that were used for reservations that occurred while resorts were closed. Those “extended” points actually showed up as Riviera Dec 2019 UY points. Allowing members to see and use them online eliminated a lot of phone calls to Members Services at a time when staffing was limited.

 

[KAT4DISNEY]

I had not heard that transferred were now visible and usable on line, that is great, it only took DVC IT 10 years!

I also think it was because DVC was going to have a lot of "transfers" because of the point extensions and it finally gave DVC a need for owners to see them online to not cause an abundance of calls. We had a Dec UY Riviera transfer into our Oct UY. Everything worked fine to see it and use it.

 

[JETSDAD]

I had 2 separate transfers into my account prior to them being available online. Both different resorts than I own and 2 different UY's than I own. They all show up online. It is so much nicer than having to call in to use them.

 

[Sandisw]

I had 2 separate transfers into my account prior to them being available online. Both different resorts than I own and 2 different UY's than I own. They all show up online. It is so much nicer than having to call in to use them.

It will also make doing it more likely for me to move some of my SSR points as I have some in both my Aug and Dec UY.

 

[BlazerFan]

I just did my first transfer yesterday from one member ID to another. I was told they would show up to book but I couldn't find them. I could see them in my total points available in my June 2021 use year but when I tried book a room using them I got an error that I didn't have enough points available and didn't have a virtual contract showing the transferred points. I had to call member services to be able to book with the transferred in points. Did I do something wrong?

 

[JETSDAD]

I just did my first transfer yesterday from one member ID to another. I was told they would show up to book but I couldn't find them. I could see them in my total points available in my June 2021 use year but when I tried book a room using them I got an error that I didn't have enough points available and didn't have a virtual contract showing the transferred points. I had to call member services to be able to book with the transferred in points. Did I do something wrong?

I've heard there is an issue with using transferred points online in the 11 month window. Once into the 7 month window they work online. I haven't tried it myself because I had to call to make my original reservations at 11 months (before they were available online) and have only made them within 7 months since (no problem).

 

[Sandisw]

I just did my first transfer yesterday from one member ID to another. I was told they would show up to book but I couldn't find them. I could see them in my total points available in my June 2021 use year but when I tried book a room using them I got an error that I didn't have enough points available and didn't have a virtual contract showing the transferred points. I had to call member services to be able to book with the transferred in points. Did I do something wrong?

They work well if within the 7 month window, as all contracts can be used,

Not in the 11 month though, especially if different resort because the system is set up to use your own points before transferred points.

MS has some abilities we do not, so if trying to use during the home resort time, those transferred points probably need to be done via M#.

 

[BlazerFan]

They work well if within the 7 month window, as all contracts can be used,

Not in the 11 month though, especially if different resort because the system is set up to use your own points before transferred points.

MS has some abilities we do not, so if trying to use during the home resort time, those transferred points probably need to be done via M#.

This was an 11 month reservation within my home resort. Too bad it wouldn't work. Thankfully it wasn't a time-sensitive reservation, although the CM said there were only 2 of the type of room I was reserving left so I'm glad I didn't wait until 7 months.

 

[thebigman65]

Thanks everyone! I will call MS and try to sort this out.