Tragic Bands, and a bird in our room, great start to this trip!

[Ellwood970]

These tragic story's sound a lot like my DSIL who joined us on a trip a month after Magical Express started. She took advantàge of the free airport transportation....but her bags never arrived. Hours were spent every day talking to the front desk, the airline, getting the front desk to comp some vlothes and supplied because, ultimately no one wanted to bring her bags from the airport. Years later, and now most guests don't think twice about the magicàl express luggage service because it works properly.

i agree that Disney does a good job of this. The only time our luggage was delayed was when it didn't get on the plane in Philly.

 

[papertraveller]

We had problems in November with split stay 2.5 hours wasted and the answer is IT'S IN TESTING PHASE

When the system erased all of our FP+ bookings in March I was told it was in beta. I said that it can't be considered to be in beta if it's rolled out across all the resorts and the parks.

The CM wasn't happy with me and pointedly said that my problem would be rectified.

I felt bad for a while afterwards. But sheesh -- some of the problems you guys have had are crazy.

Our lesson learned was to keep screen grabs of all the FP+ bookings. And our second lesson from this thread is that if you're going to use the MagicBand for charging items to your room, have a backup plan. I would also suggest checking the folio each day to ensure that all the charges are correct.

 

[bonrea]

I don't know what's more disturbing; the fact that there was a bird in the room or the fact that a bird in our room was perhaps the least annoying part of our first day?

ROFLMAO!!! I think it is hilarious that the bird had more access to the room than you did!!!

We went on a trip last month and stayed at OKW in a studio for one night. Then went on a cruise, then one night at OKW.

Disney sent me two sets of MB's. On our first night my band worked. The other two for my wife and daughter did not. On the night after the cruise the second set of bands didn't work at all but the old ones for the previous stay did. Except mine of course which as I said was the only one that worked on the first night. The manager just stood there looking at the computer screen scratching his head. LOL!!! Then he sheepishly asked if I would mind "just using the ones from last week. You are leaving tomorrow morning anyways?"

Well; I agreed and we just used the old ones.
However I decided that since my band didn't work nor the new ones for the second stay I'd play with them a bit. I got out my tool kit and gently cut my band open and pulled out the chip.

Guess what?

The Dang Thing Worked on the Door!!!! AND! Because I don't like the stupid things on my wrist (I don't like wearing watches either) I examined it a bit further. It fits like a coin in my pocket and I picked up a keychain and attached it to the chain and clipped it to my belt loop. WOW!! what a perfect little doohickey to use to open the doors. I use an access card to get into the buildings where I work and this is no different. LOL!!! Circumventing the system is my line of work anyways so... Enjoy!!!

Last note!!! DO NOT USE THE MBs TO CHARGE! Like the person previously mentioned in this thread they double charge sometimes. I never use the band for charging. I use cash or my credit card ONLY!!! I keep the charging in MY control and I don't over spend.

 

[bonrea]

You are practicing a lot of restraint in my book.

I think you should detail these incredible problems in written form, and start with the manager, and keep working up the chain until you get satisfaction.

I'd be asking for half my money back. And my daughter's outfit. And dinner at the restaurant of my choice.

Honestly! I would have taken my daughter (soiled clothing and all) and sat her ON the "Guest" Services desk when you couldn't get in the room AGAIN!!! That would have gotten their attention!!!

 

[Goofy's apprentice]

It's sad that they still haven't worked out the issues. We had a lot of problems with room access at SSR in October. However, I have to say the staff at SSR were the best. They clearly had problems with the system but they did all the running back and forth from the room until it was worked out. We hung out at the pool and they kept us updated. We had a lovely afternoon (it was an adults trip only so no kids to worry about ). In addition to doing the running they put a decent amount of credit on our account to compensate us.

While they fixed the room issues, they didn't work out the park tickets. This issue had occupied two staff member and a manager for a significant part of the afternoon so I said I would work out the rest at the park the next day. At magic kingdom we got an 'expert' who managed to fix the passes and explain what had happened at SSR. When back at SSR I asked for the manager and passed the advice on. He was very appreciative and when looking at the account could then figure out what went wrong.

Disney needs to revamp their training process. It used to be one of the best but really doesn't do it for technology training.