Love, love, love, that quote and exchange!
I agree. Many wait times on non-FP rides have seen an increase. We are not rope drop people, so for us FP+ has given us the opportunity to ride things we wouldn't have been able to before. For the first years that TSM was running, before FP+, we didn't ride because we made a choice not to arrive early and not to wait 120+ mins standby. That was our choice, we didn't whine about it and no one else was responsible for it.
The tiers are no doubt annoying and with the limited selection I hope Disney spreads it out between kids rides and more adventurous experiences.