Total Nightmare @ Disney

[mousireid]

So, if you get there early and your room is not ready, and your small children are in "meltdown mode", that is your problem. Not the hotel's.

Its okay, maybe you brought the strollers, or rented ones from Orlando rentals. If not, there are comfy couches and sofas dotted around. Kids will pick all kinds of times of the day to be cranky and sleepy. Hopefully you will also have prepared for that - you can even try and get that second wind (some kids suddenly turn around at when faced with a POOL). If you arrive at 10am after a loooong flight and the kids are tired, you wouldn't EXPECT your room to be ready, so what would you do?
I get that it is an inconvenience if you were hoping to have them napping at 1 o'clock or even 3 and your room isn't ready - hopefully you will have some magic in your bag/up your sleeve and try and keep them amused as you would if you were at MK and decided to leave - you have to trek back to the hotel and hang in there.

 

[mousermerf]

When you have 2 CMs standing right in front of you telling you what their policy supposedly is, there doesn't seem much to argue about. I had thought Disney had a policy to only upgrade, never downgrade, but yet I had 2 CMs telling me I was wrong. Silly me, I thought a Disney employee would know policy better than a guest.

I think I went through 7 physical CM's telling me no, 2 phone calls saying no, a third phone call that resulted in a follow-up and appeal process, before finally getting the "yes" that pretty much everyone agrees I should have gotten from the start.

All because the computer system made a mistake and no one knew how to fix it, and thus it must simply be unfixable

CM's aren't always right.

 

[KellyNY]

When you have 2 CMs standing right in front of you telling you what their policy supposedly is, there doesn't seem much to argue about. I had thought Disney had a policy to only upgrade, never downgrade, but yet I had 2 CMs telling me I was wrong. Silly me, I thought a Disney employee would know policy better than a guest.

Is this a first time CM tells something which is not true, being on board long enough you should know better. I would ask them to show a printed policy to me, it was not request, you paid for that. Whenever acompany cannot provide you with something you paid for, they upgrade, known fact. They tried to avoid upgrade and they succeded, unfortunately.

 

[dqpowell]

CM's aren't always right.

Based on reports here, I'd amend that to say CMs are frequently wrong. We have reports of the following here all the time:

CMs telling people that hard ticket partygoers (MVMCP, MNSSHP) can't enter MK before 7 PM;

CMs telling people that they can't pick up package tickets early (before their package reservation starts);

CMs telling people their kids have to remove their shoes to be measured before rides with height restrictions;

CMs telling people they can't get the free dining promotion for days 2-whatever of their stays even though it is valid for checkins starting day 1;

I'm sure there are others I'm not thinking of right now. In all these cases, the CMs are wrong.

David

 

[kaytieeldr]

I cannot see what you see on mobile site but since you have results for different hotels in area, do you think there is a possiblity that their check in times are different, some check in 3, check out 11, some 6 and 1, and this is why you get a range.

No. I don't have to 'think' anything (although I'm entirely capable of doing that). They make everything perfectly clear. Check-in is 3 PM. There's a disclaimer right on the page - which I see easily because the page is so basic, but which is likely ALSO on their full website buried somewhere in fine print - stating that in some locations the room may not be ready until 6 PM. I trust that's clear? Check-in at all properties is 3 PM, but in some locations the room may not be ready until 6 PM.

Simply because Harrah's has the audacity to post this information on their booking page doesn't mean (a) it will take until 6 PM for rooms to be ready or (b) that this is policy is Harrah's-only.

 

[KellyNY]

No. I don't have to 'think' anything (although I'm entirely capable of doing that). They make everything perfectly clear. Check-in is 3 PM. There's a disclaimer right on the page - which I see easily because the page is so basic, but which is likely ALSO on their full website buried somewhere in fine print - stating that in some locations the room may not be ready until 6 PM. I trust that's clear? Check-in at all properties is 3 PM, but in some locations the room may not be ready until 6 PM.

Simply because Harrah's has the audacity to post this information on their booking page doesn't mean (a) it will take until 6 PM for rooms to be ready or (b) that this is policy is Harrah's-only.

I do not think I insulted your inteligence in any of my posts, right, so...

Back to business, if you find web page you can send to me, feel free to do so. Find any particular resort with this kind of message, not just range of resorts for a reason I told you before and show to me.

 

[duffy]

David, I totally agree with you. It is like talking to a wall. Now she ignores that respected hotels may be fined for breaking contracts and concentrates on why it is even important to us to have contract fulfilled. Unbelievable.

I do not think I insulted your inteligence in any of my posts, right, so...

Go Team kaytieeldr!!

 

[kaytieeldr]

P.S. Just noticed you quoted me cutting in a middle of the sentance. Please do not do it, do not change meaning of what I said.

Ah, interesting. I went back and checked, and if it appears I changed the meaning of anything by quoting only partial statements, I regret that. However, I was responding specifically to exactly the statements I quoted in each case and not attempting to change the meaning of anything.

I was accused of progressing my 'argument' from this to that to the other thing (the points not being important at this moment). There's no argument, merely a disputing of points as they're made, and I felt it necessary to specify this.

I've been repeatedly accused by one poster in this thread of being the dreaded "Disney defender", and felt it necessary to quote that snippet and once AGAIN demonstrate that the 'violations' of which many of you are accusing Walt Disney World are industry-wide. No need to quote even the entire sentence when my issue was with the specific accusation.

And when I apparently dared to step away from the computer for a period, this was taken as me ignoring something; I don't know what because, yes, I quoted only to the word 'ignores' because that's the specific phrase to which I responded. So, again, if I changed the meaning of anything, it's with regret - but I was answering specific accusations and felt it necessary to quote only that.

 

[mistyt]

Hey guys, for those of us who are actually reading the threads to hear of others experiences, maybe you could use the PM feature of the disboards if you wish to keep playing a he-said/she-said/I-said/you/said game. No need to clog it up

 

[KellyNY]

Ah, interesting. I went back and checked, and if it appears I changed the meaning of anything by quoting only partial statements, I regret that. However, I was responding specifically to exactly the statements I quoted in each case and not attempting to change the meaning of anything.

I was accused of progressing my 'argument' from this to that to the other thing (the points not being important at this moment). There's no argument, merely a disputing of points as they're made, and I felt it necessary to specify this.

I've been repeatedly accused by one poster in this thread of being the dreaded "Disney defender", and felt it necessary to quote that snippet and once AGAIN demonstrate that the 'violations' of which many of you are accusing Walt Disney World are industry-wide. No need to quote even the entire sentence when my issue was with the specific accusation.

And when I apparently dared to step away from the computer for a period, this was taken as me ignoring something; I don't know what because, yes, I quoted only to the word 'ignores' because that's the specific phrase to which I responded. So, again, if I changed the meaning of anything, it's with regret - but I was answering specific accusations and felt it necessary to quote only that.

WOW, is it so important to you to argue on each and every point. OK, you want it, you get it, I posted that you ignored the point of the post about resorts being fined, while you actually responded to this post(how could you do it away from computer) with "why getting room on time even important and why would someone try to call corparation number to get things working". See you did responded, you just ignored proof someone had. And this was exactly what I said, so I think it is clear now. Anything else you want me to clarify because I am about to step away from my computer, btw, I see no point in arguing, I told you already, so maybe it is time to stop.

 

[KellyNY]

Hey guys, for those of us who are actually reading the threads to hear of others experiences, maybe you could use the PM feature of the disboards if you wish to keep playing a he-said/she-said/I-said/you/said game. No need to clog it up

I appologize you had to read all this mess, you are absolutely right. Enough is enough.

 

[Danibelle]

I can't believe this thread is still going!!

 

[kaytieeldr]

I do not think I insulted your inteligence in any of my posts, right, so...

Back to business, if you find web page you can send to me, feel free to do so. Find any particular resort with this kind of message, not just range of resorts for a reason I told you before and show to me.

https://www.harrahs.com/hotel-reservations/main/?originalpage=/MakeReservation.do

If this link doesn't work, you'll have to go to the Harrah's website - harrahs.com - and start a mock-booking yourself, but, yes, there's a big lightbulb in the section where you choose the number of beds and smoking/non-smoking, followed by "At some locations your room may not be available until after 6:00 PM. Preferences can not be guaranteed." (that's copied & pasted, by the way - not typed ). Oh, you wanted a specific hotel - I tried booking a room at Bally's, but I'm sure you'll get the same message with any of their properties.

 

[kaytieeldr]

WOW, is it so important to you to argue on each and every point. OK, you want it, you get it, I posted that you ignored the point of the post about resorts being fined, while you actually responded to this post(how could you do it away from computer) with "why getting room on time even important and why would someone try to call corparation number to get things working". See you did responded, you just ignored proof someone had.

I didn't ignore it, I responded to the issue of NON-Disney resorts getting fined for not having rooms ready at 3 PM if the customer complained, later in the thread. The only comment about Walt Disney World resorts being fined for the same thing was a genuinely funny one from Suellen.

 

[Albytaps]

It's a nightmare that this thread has been kept alive. I've avoided posting in it hoping it would die out, but since it's at the top again for the last few days I figured I'd let you all know

 

[maxiesmom]

Is this a first time CM tells something which is not true, being on board long enough you should know better. I would ask them to show a printed policy to me, it was not request, you paid for that. Whenever acompany cannot provide you with something you paid for, they upgrade, known fact. They tried to avoid upgrade and they succeded, unfortunately.

Now I would know better. At the time, which was a few years ago, I didn't know for sure I was right. I thought I was, but I also thought I could be wrong too. And it is pretty easy to be convinced you are wrong when you are not 100% sure to begin with, and 2 people with CM badges on are telling you you don't know what you are talking about.

Is the upgrade only policy in writing somewhere that can be printed off, if you may need it to back you up?

 

[d1gitman]

Direct from All Ears....can anyone (besides kaytieelder) speak to the validity of this information?

What time can I check-in?
All resorts offer an early check-in time of 8:00 am, at which time you can go to the Front Desk and check-in. You will be able to provide your information and even receive your room key, tickets and charging privledges, but don't expect your room to be ready though until the official check-in time. Official check-in times are 1:00 pm at the Fort Wilderness campsites, 4:00 pm at All-Star and Disney Vacation Club Resorts, and 3:00 pm at all other resorts. Your room should be ready by this official check-in time.

In mid 2009, Walt Disney World resorts began Mobile Room Ready Notification Service - Mobile Room Ready Notification Service is an optional service that allows Guests who arrive prior to their select Walt Disney World® Resort hotel check-in time to simplify their resort arrival by alerting them through their cell/mobile phone when their room is available.

 

[kaytieeldr]

Did you notice AllEars doesn't state unequivocally that the room will be ready by 3 (or 4, or 1), but that it should be ready?

 

[d1gitman]

Did you notice AllEars doesn't state unequivocally that the room will be ready by 3 (or 4, or 1), but that it should be ready?

and your point is? geesh, nothing like arguing with an idiot...go split hairs with someone else.

"by 3 or at 3 still means ready for 3". "should be means it is indeed supposed to be" so come 3:01, people can, should and do expect their room to be ready. not that this explanation will satisfy you.

 

[burnurcomputer]

Okay, I'm going to say it..........

DIE ALREADY THREAD, DIE!!!!!