Total Nightmare @ Disney

[ols386]

If you do not see why a broken rule is a problem then I cannot help you.

I don't need any help, because it's not a problem for me personally. I don't see it as a broken rule.

If you (in the general sense) disagree with the whole check-in/out thing, then write letters to Disney, or call, or whatever method you choose to let them know that you disagree with how they are handling it. Discussing it on the dis board isn't going to change anything, but maybe complaint letters directly to Disney might have some kind of impact.

 

[tlbwriter]

I guess I've always thought that check-in was ANYTIME after 3pm. Although, most of the time my rooms have been available when I arrive, around noonish.

But that's what I'm saying. If check-in is "any time after 3 pm" that means I should be able to come any time after 3 pm and get a room. The scenario you're talking about is "some time after 3 pm."

Think about it. You want to visit a friend and ask when she'll be home, and she says "some time after 3 pm." What does that mean to you? It means it will definitely be after 3, but it might be later. But what if she says "any time after 3 pm?" Doesn't that mean you'd expect to find her home at 3:15?

 

[DonaldTDuck]

I just checked my documents from DTC and it says,
"Check-in time is usually between 3 and 4 pm.(some hotels have check-in after 4 pm) and check-out is usually between 11 am and 12 noon. During peak periods, check-in may be delayed one to two hours."
I think that policy stinks and have never experienced it before at Disney or elsewhere. When I've had to check in late, I've been compensated at other hotels. Never had a problem at Disney. In fact, I've checked in twice early, once at 9 am. The cm said my room wasn't ready, checked her computer and moved us to an empty room, upgrading us to premium in the process. At POP last year we were about 2 hours early and checked right in with express check-in.
On the 3-4 pm thing, my understanding is DVC and villas are all 4 while other resorts have always been 3. Nowhere does it say check-in begins at 3.

 

[ols386]

But that's what I'm saying. If check-in is "any time after 3 pm" that means I should be able to come any time after 3 pm and get a room. The scenario you're talking about is "some time after 3 pm."

Think about it. You want to visit a friend and ask when she'll be home, and she says "some time after 3 pm." What does that mean to you? It means it will definitely be after 3, but it might be later. But what if she says "any time after 3 pm?" Doesn't that mean you'd expect to find her home at 3:15?

I've stated my opinion, and that's all it is....opinion. Not trying to say I'm right and you're wrong.

 

[doconeill]

So, if I "check in" for my reservation at Jiko and my table isn't yet ready, does that mean I haven't checked in? They find my name, check me off, hand me a little pager thingy, and tell me that my table will be ready soon. Doesn't all of that constitute being "checked in"? When I check in at the airport ticket counter, I don't get to board right then and there. So am I not checked in until I'm actually on the plane? I've shown my ID, they mark me as having arrived, and I'm at the gate waiting until I'm allowed to board. Doesn't all of that constitute being "checked in"?

Checking in means that you've made yourself known to the checker (in the case of a resort, the front desk) and they have noted your appearance on whatever list they check you off on. It doesn't mean that you instantly get a room (or seat or table).

The dictionary definition of "checking in" is "act or instance of showing one's ticket to or registering with an authorized agent, as in an airport or hotel". It says nothing about taking possession of your room. Checking in tells the resort that you're there, nothing more. While it is common practice to have a room available for you at that time, I've never seen a guarantee of that on the resort documents (at Disney or anywhere else).

But checking in at a restaurant isn't checking in at a hotel, for starters. That is, unless they allow you to sleep on the table overnight. You don't have luggage with you, and supplies, and many other things that you can't just carry around everywhere while you wait.

And no, they don't guarantee it, because there are always exceptional circumstances. At Disney they have become "normal" circumstances.

So, at Disney, what is the difference before 3/4pm than after? Why is 3/4pm the "check-in" time? What great event happens at the tolling of the bell that signifies reality has changed?

 

[joe1946]

Checking in means that you've made yourself known to the checker (in the case of a resort, the front desk) and they have noted your appearance on whatever list they check you off on. It doesn't mean that you instantly get a room (or seat or table).

If that's all that checking in is, you can do that as early as 6:00 am! So, if you can tell the resort that you're there at 6:00 am, but might not get into your room until 5:30 pm, what is the significance of the "3:00 pm"? I guess it's more what you'd call a guideline than an actual rule

 

[KellyNY]

I don't need any help, because it's not a problem for me personally. I don't see it as a broken rule.

If you (in the general sense) disagree with the whole check-in/out thing, then write letters to Disney, or call, or whatever method you choose to let them know that you disagree with how they are handling it. Discussing it on the dis board isn't going to change anything, but maybe complaint letters directly to Disney might have some kind of impact.

I do not need to complain, I never had problem with check-in, it was exactly as it stated at 3PM. We are discussing a problem one poster had not only with late check-in but also with attitude given to her regarding this by CM. If at any point I will have the same problem, I will definitely call a manager and write a complain. I am a gentle person esp. on vacation but do not take rudeness and rule breaking as a norm.

 

[ols386]

WOW, WOW, WOW....

Disney does not have to follow rules??? Those not rules of other hotels, those are industry rules!!! They do have problems getting people on property, why do they have all the promotions anyway? I just returned, with Free DP, parks were half empty, CBR rooms were standing empty. I never saw so many empty rooms in all my stays. Really, WOW.

Well, WOW right back to you.

 

[KellyNY]

Well, WOW right back to you.

Thoughtful respond, no doubts.

 

[ols386]

I do not need to complain, I never had problem with check-in, it was exactly as it stated at 3PM. We are discussing a problem one poster had not only with late check-in but also with attitude given to her regarding this by CM. If at any point I will have the same problem, I will definitely call a manager and write a complain. I am a gentle person esp. on vacation but do not take rudeness and rule breaking as a norm.

I thought you were in diagreement with check-in/out times?

If there was an attitude problem with a cm, then definitely, that should be reported.

 

[ols386]

Thoughtful respond, no doubts.

Don't know what that means but ok.

 

[KellyNY]

So, if I "check in" for my reservation at Jiko and my table isn't yet ready, does that mean I haven't checked in? They find my name, check me off, hand me a little pager thingy, and tell me that my table will be ready soon. Doesn't all of that constitute being "checked in"? When I check in at the airport ticket counter, I don't get to board right then and there. So am I not checked in until I'm actually on the plane? I've shown my ID, they mark me as having arrived, and I'm at the gate waiting until I'm allowed to board. Doesn't all of that constitute being "checked in"?

Checking in means that you've made yourself known to the checker (in the case of a resort, the front desk) and they have noted your appearance on whatever list they check you off on. It doesn't mean that you instantly get a room (or seat or table).

The dictionary definition of "checking in" is "act or instance of showing one's ticket to or registering with an authorized agent, as in an airport or hotel". It says nothing about taking possession of your room. Checking in tells the resort that you're there, nothing more. While it is common practice to have a room available for you at that time, I've never seen a guarantee of that on the resort documents (at Disney or anywhere else).

Check this dictionary out. There is a difference between hotel, restaurant and so on check-in definitions. I am posting one for hotels.

http://www.businessdictionary.com/definition/check-in-time.html

 

[KellyNY]

Don't know what that means but ok.

Hmm, interesting.

 

[ols386]

Hmm, interesting.

Honestly....I didn't know what you meant by that. I'm not trying to be smart.

 

[KellyNY]

Honestly....I didn't know what you meant by that. I'm not trying to be smart.

No problem, it was a joke, at least in my head it sounded as a joke. No hard feelings.

 

[ols386]

No problem, it was a joke, at least in my head it sounded as a joke. No hard feelings.

 

[jenjersnap]

We did-- they wouldn't budge. And we had no made no requests so it's not like we were being picky!

Perhaps you aren't happy with me following you around and dittoing you, si-am. But ditto on our experience at WL. Wouldn't budge, told me that "This room is worth the wait. It is the best woodsview room there is!" And, it was a wonderful room so it plays into my "all's well that end's well" attitude about the whole thing.

 

[maxiesmom]

If there was an attitude problem with a cm, then definitely, that should be reported.

Hopefully that at least we can all agree on. No matter what kind of info the CM is sharing with you, their attitude should not be nasty or condesending.

 

[brunette8706]

Wow,they can do what ever they want.Here is the mentality that drives me nuts,hey they get alot of people to go so(insert problem here)doesn't matter!!

*
That's my feelings too! LOL!

 

[ols386]

Hopefully that at least we can all agree on. No matter what kind of info the CM is sharing with you, their attitude should not be nasty or condesending.

Couldn't agree more.