Took a night off of our Yacht Club reservation, even though Disney did not want to do so

[SL6827]

I had to call the other day to tweak our resort reservation. I decided to replace the night we come in (which will be later in the evening) to be at Pop instead of the Yacht Club and then just go to the Yacht Club the next morning. Saved some money with not staying at Yacht for nothing much more than a sleep. Disney didn't want to do it, but I persisted and they did.

 

[Disneyfan754321]

They were not liking my plans.. we are staying at pop on our park days because we are not in the room.. and the one resort day I upgraded

 

[lanejudy]

It’s not as easy to just add or drop nights anymore. WDW’s booking algorithm requires that the new dates be available as a new reservation. Supposedly it’s to avoid “orphan” rooms. I understand Guest Services can do overrides, but not regular phone reservation CMs.

 

[hereforthechurros]

I had to call in to get some info on a pin code and for the first time ever the CM on the phone was pretty pushy about booking. I let her know we were looking at CBR but she was like “that’s not available but I show a one bedroom at Boardwalk so let’s lock that in” and I was like uhhhhh that’s quite the jump. Took me quite a few minutes to explain that wasn’t in the budget this time but she just kept glazing over it.

With everything going on it gave me pause that perhaps they’re being directed to upsell and/or gently push where possible.

 

[SL6827]

It’s not as easy to just add or drop nights anymore. WDW’s booking algorithm requires that the new dates be available as a new reservation. Supposedly it’s to avoid “orphan” rooms. I understand Guest Services can do overrides, but not regular phone reservation CMs.

Yes, I did ask for GS.

 

[MonkAdrianMonk]

I had to call in to get some info on a pin code and for the first time ever the CM on the phone was pretty pushy about booking. I let her know we were looking at CBR but she was like “that’s not available but I show a one bedroom at Boardwalk so let’s lock that in” and I was like uhhhhh that’s quite the jump. Took me quite a few minutes to explain that wasn’t in the budget this time but she just kept glazing over it.

With everything going on it gave me pause that perhaps they’re being directed to upsell and/or gently push where possible.

That doesn't sound anywhere near a gentle push.

 

[Dug720]

I had to call in to get some info on a pin code and for the first time ever the CM on the phone was pretty pushy about booking. I let her know we were looking at CBR but she was like “that’s not available but I show a one bedroom at Boardwalk so let’s lock that in” and I was like uhhhhh that’s quite the jump. Took me quite a few minutes to explain that wasn’t in the budget this time but she just kept glazing over it.

Simple solution - hang up and call back. If it happens again, ask for a supervisor.

 

[loves to dive]

I do those kind of split stays every single trip. We drive down and get there between 2 and 3 and go directly to a park. It doesn't make sense to pay for a deluxe for that one night. I do my own booking on line and have been known to change a trip up to 4 times before we actually take the trip. I'm always looking for better prices so am cancelling and rebooking constantly.

 

[P'colaBeachBum]

I recently dropped our last day ( resort only day) at YC, a Thursday. Since I was price protected, military discount, the CM was great, no hassle at all. She did not have to contact GS and it saved me $400+

 

[MomOTwins]

I feel kind of bad for them--they a probably under a ton of pressure to make sales right now and I expect with the low volume of bookings they are afraid of being let go if their stats are not good. I had a sort of opposite experience where I called to upgrade our upcoming stay to a fancier resort (this year is the worst and we wanted to splurge a bit since we had a nice 35% discount and we were able to get a flight free on reward points), and I swear it almost got uncomfortable how much the CM was effusively thanking me again and again on the call. I actually had the opposite experience of a pushy salesperson--at first she just quoted me a standard view at the new resort without asking my room preference, but then I asked for a water view and I thought she was going to faint from the excitement in her voice.

Poor CMs... has to be a scary times with the recent massive layoff.

 

[SL6827]

I feel kind of bad for them--they a probably under a ton of pressure to make sales right now and I expect with the low volume of bookings they are afraid of being let go if their stats are not good. I had a sort of opposite experience where I called to upgrade our upcoming stay to a fancier resort (this year is the worst and we wanted to splurge a bit since we had a nice 35% discount and we were able to get a flight free on reward points), and I swear it almost got uncomfortable how much the CM was effusively thanking me again and again on the call. I actually had the opposite experience of a pushy salesperson--at first she just quoted me a standard view at the new resort without asking my room preference, but then I asked for a water view and I thought she was going to faint from the excitement in her voice.

Poor CMs... has to be a scary times with the recent massive layoff.

The loss of jobs is heart breaking.

 

[P'colaBeachBum]

I feel kind of bad for them--they a probably under a ton of pressure to make sales right now and I expect with the low volume of bookings they are afraid of being let go if their stats are not good. I had a sort of opposite experience where I called to upgrade our upcoming stay to a fancier resort (this year is the worst and we wanted to splurge a bit since we had a nice 35% discount and we were able to get a flight free on reward points), and I swear it almost got uncomfortable how much the CM was effusively thanking me again and again on the call. I actually had the opposite experience of a pushy salesperson--at first she just quoted me a standard view at the new resort without asking my room preference, but then I asked for a water view and I thought she was going to faint from the excitement in her voice.

Poor CMs... has to be a scary times with the recent massive layoff.

When the resorts closed and we had to switch it took hours to get CM on the phone. After I was able to take care of the change she thanked me for being so nice. She said it was a rough week with people yelling and being pushy because of changes. It has not been easy for them so a good attitude really helps when you call.

 

[SL6827]

When the resorts closed and we had to switch it took hours to get CM on the phone. After I was able to take care of the change she thanked me for being so nice. She said it was a rough week with people yelling and being pushy because of changes. It has not been easy for them so a good attitude really helps when you call.

Yes. Always be polite. But I will admit that in my case if I could have done my change online, I would have. But at the same time there needs to be as many jobs as possible right now for the CMs. It has been soooooo long since I have actually called in anything to Disney. I almost teared up when the call/music started. It brought back memories that I had forgotten.

 

[MomOTwins]

Yes. Always be polite. But I will admit that in my case if I could have done my change online, I would have. But at the same time there needs to be as many jobs as possible right now for the CMs. It has been soooooo long since I have actually called in anything to Disney. I almost teared up when the call/music started. It brought back memories that I had forgotten.

So true—I love that music loop!