Originally posted by dpuck1998
Do you tip your school janitor? Guy at McDonalds (he cleans toilets)? IMHO They are paid to clean a hotel room just like I'm paid to fix someones computer....I never get tips....since I'm just doing my job. I'm in a service industry too but I don't get paid by tips and neither does housekeeping. Otherwise they would make a small salary like waitresses (I know not all tipped positions get this salary, but most do)
Exactly thank you.
Btw, to the guest it may look like we just check someone in on the computer. But you don't work out job and you don't see the things that happen to us or that we have to do.
The front desk is the FACE of the hotel. We take not only the good but the bad as well. Anyone has a problem, its us that takes the flak for it because its us that people see.
When you've been through some of the things that I have been, then you can say something.
Want an example? I had a coworker who refused to give a guest back a $50 deposit on their room because they broke a lamp and ripped the towel rack off the wall in a fit of rage in their room during a fight with his wife. He tried to leap the counter after her and threatened to kill her when she left the hotel. Then his WIFE attacked my coworker in the hallway and tried to strangle her. I'm very glad my coworker took karate or she might be dead now because there was NO ONE around to help. She had to press charges with the police. Nothing like seeing bruises around a coworkers throat because a guest didn't like the fact that he screwed up.
Granted this does not happen every night. BUT that is not to say that our job is just a cushy job and all we have to do is smile prettily for the cameras and check people in on the computer.
When said housekeeping forgets to leave towels in a room, who do you think hears about it? When a guest is angry because his neighbors next door were making too much noise, who do you think hears about it? When the soup is too watery, or the french fries too mushy, who do you think takes the flak?
When a guest has any problem whatsoever, its us that gets screamed at and has to take the abuse (and in some cases, like the case of the hurricanes, risk their lives for the sake of guests pleasure).
The sheer fact that you seem to think that all I do all day is type on the computer is something I find very insulting.
I've never said that housekeeping doesn't have a hard job. Everyones job is hard. But you are hired with the knowledge and understanding of what the job involves. You do not deserve extra credit for doing the job you are hired for.
Extra credit is given for going out of your way to do something for the person. Mousekeeping will get a tip if they do something extra to deserve it (like those towel animals). Or when there is a problem, one of the workers goes out of their way to fix it quickly and efficiently.
THAT deserves a tip.
