To those with trouble viewing Epson Photo site

[SplshMtn99]

I am sometimes told by people here & on other boards (AOL members & non-AOL) that they are unable to view others Epson Photo albums; such as the one in my siggy link. They say they can see the thumbnail size photos, but when they click to view the full size photo they encounter errors. Just about everyone says they have newer machines and "believes" everything they have is up to date.

Since more than one person has asked me what could be wrong, I emailed Epson, since I'm no techie.... and this is the reply I've received. Hope it helps any that are having trouble.

The issue that you are encountering is more than likely being caused by
firewall software you are running on your computer. When you view the large
image on the site, you are in effect downloading the picture to your
computer, and your firewall may be blocking this. As a test, please try
disabling your firewall software and viewing the image again in full view.
If you are able to view the site correctly, please refer to the
documentation or technical support for your firewall software, as you may
need to adjust your settings.

If you are not currently using a firewall, there may be restrictions set by
your ISP. Please contact technical support at your ISP to see if they have
instituted any similar protection.

Sorry, if I remembered the people having trouble, I would have contacted you directly.

 

[inky dinky doo]

You know, you may be right! I don't have any problem viewing your pics, but then I don't have a firewall, either. You did give me an excuse to go back and look at your album, again, though, and . . . WOW!! I just love your layouts. Are you sure this is the first book you've ever done?? Your pages are fantastic! You've got a good eye for design.

Pat

102 days and counting . . . again!

 

[SplshMtn99]

Thanks inky. I sure does NOT come easy for me. I labor over decision of paper & placement..... for days sometimes. I realized last week I've been working on that Disney album for about 2.5 yrs. YIKES!!! That's pathetic.

I going to TRY to have it done by the end of this yr. I better get moving. LOL

 

[safetymom]

I have loads of Disney pictures that I need to scrap. One of these days I will get to it.

I love being able to have my pictures on the Epson site. That is good information to know about the firewall.

The link to my photos on the Epson site is listed below.

 

[Swan]

I have a firewall and have no problem viewing your pages. Nice pages.

 

[SplshMtn99]

I too have a firewall...and since it's my site... I guess I don't have trouble. LOL

What I think they are trying to say is some people have trouble because of certain settings in their firewalls.....not simply because they have a firewall.

Wish I could remember or find all the posts / emails people have ever sent me trying to help them get into Epson.

LOL --- I finally have an answer....and no one to give it to. Oh well.

 

[SplshMtn99]

Update: Apparently Epson's directions DO work. I just had to send them to someone from another board who DOES have a firewall and couldn't see the pics.

She followed the directions....and now can see them.

Good info for anyone else with an Epson site to remember for others.