To the CM's on the board: what is the one "tip" you can give us?

I have had some wonderful interactions with Scoop Sanderson. He is my favorite character at Magic Kingdom. I was looking all over for him on my most recent visit and the opera singer (I don't know her name) walked with me from the Hub back along Main Street to find him. She is also very funny and charming. The Main Street characters are lovely people!!

I also love the Main Street characters, EXCEPT for the Mayor. When it is summer and teenage girls are dressed scantily, he always says "it's hug your Mayor day" and gives them long hugs, - creepy! I can't believe Disney hasn't seen this and allows it!
 
...but I know Mickey is real...wouldn't it just be creepy and weird if it was just a guy or girl in a costume? No way Disney would EVER allow that!;)

I'm new here and reading through these thread. I just have to say that this cracked me up. :rotfl::lmao::rotfl2: Of course Mickey is real!
 
totally agree about making friends in line .... did it once when i was a single rider ended up going on two more rides with the friend I made and learned several neat things about Toontown (DL)
 
When DH and I went last year for our honeymoon, two girls came up to us and gave us their dream fastpasses in DHS as we walked through the gates!!

Well, we can't ride a lot of those rides (although DH did partake in riding Star Tours 4 times that day!), I get motion sickness - but it was such a nice gesture!! They saw our "Just Married" buttons!

Well, when we were leaving we still had a good amount left (including ToT and RnRC) so we found a couple that had Anniversary buttons and we gave them away - they were so happy!! I just LOVE spreading that Disney magic - and karma goes a loonnnnng way!! :thumbsup2
My DD7 and I handed off FP that we had gotten on her birthday that she was too tired to use at the end of the day to two different groups ... both were so surprised and we said we were just spreading the pixie dust around ... the next time I went to DL with my DD10 we were handed FP tickets from a family that was leaving the park after the ride we were in line together with and had started a nice conversation. See Karma:)
 

Not a CM, but a couple of tips, some of which were already covered:

5) When you do have a complaint, don't be loud or agressive...be calm even when you are annoyed. There is nothing wrong with being persistant if a problem isn't being resolved satisfactorly, but there's no need to be an a$$. Disney prides itself on customer service, and while you might not get exactly what you want, they will do their best to help you out.

SkierPete

I have been to Disney more times than I can count and agree with the above. And if you complain and want something, when talking to GS break it down into money.

One time we had to wait 1.5 hrs for a bus to Epcot from FW. I broke that down into how much that would have cost me had I purchased a day pass (we are AP) When I spoke to GS I was calm and collected but disappointed, "I just wasted xx amount of dollars" I got a gift card for that much money!

I wasn't demanding and really wasn't expecting anything but felt Disney had a right to be let know I was upset and let down.
 
I am an ex-castmember. This is a pet peeve and a suggestion all in one. I cannot tell you how may times people would "dump" their stroller at anattraction entrance when the greeter and maybe even signage would be asking them to park elsewhere. I get that many people are wrapped up in the excitement, and thinking about whether they have everyone in their party - BUT

If you park in the correct location or near the exit in an out of the way location you will know where your stroller will be when you come out of that attraction. if you dump it, it will be moved and you won't know where it is when you come out .

If every guest dumped their stroller, say - just inside the brick columns and the gate to the Haunted Mansion on the left when the end of the line is inside the gate - then there will be a blockage in the entrance for one thing. Secondly, as the line gets longer while you are inside and grows past the gate, how will you possibly retrieve it when you come out?

people would give me mean looks sometimes, or think I was being mischievous when I slid strollers closer to the exit in this particular example. It was just a matter of space and flow. If I constantly slide them close to the exit and that's where they are retrieved, that frees up new room as guests enter the queue and want to deposit their stroller.

Some locations like Kilimanjaro Safaris actually have what I like to call Valet stroller parking. They let you take your stroller so far through the queue and then park it for you near the exit, without you having to leave your party.
 
When the restroom has a long line at Pecos Bill, just around the corner inside Tortuga Tavern. The restrooms next to Peter Pan will go away soon, and they will build new ones where the Fantasyland Skyway Station used to be, but there also restrooms inside Columbia Harbor House.
 
See I disagree i like straight lines less confusion and fewer shoving



I have a story my class mate did anything but fallow the rules and almost got kicked out

Here's the thing. People do not fill up the space that goes from the doors of the Haunted Mansion back to where the old metal turnstiles used to be. The cm at the door needs to get 90 people into the foyer, and wants to do it quickly enough so that you get to hear some of "When hinges creak in doorless chambers and the air is deathly still..." along with part of the transformation of the portrait above the fireplace. From a storyline perspective it isn't nearly as complete of an experience if I pull you in and the narration in the foyer is finished, the portrait has finished transforming and the door to the portrait chamber has already opened.

The more people that are closer to the doors, the greater the likelihood that they can "pull a stretch" of 90 +/-. In order to fill that space right before the doors up, they need the guests to move faster, or need more guests to be physically closer to the area so it takes them less time to move into it. Not sure if I explained that well.

As great as Imagineering is, the timing of the stretch rooms, the foyer narration and the start of the next stretch is set in stone. The cm's have no control or ability to adjust the timing (other than to take less people when the ride has stopped or there are guests with disabilities that need more time).

At locations where the cast actively spiels to "move all the way up and fill in all the available space" it's because it won't matter if you are 89 people behind or in front of me. We are theoretically going into the same stretch.

I know a lot of guests think those around them are cutting in line. I used to spiel that 90 people go in at a time, etc. etc. but people are talking, and taking pictures etc. if they won't move up it can actually mean that doombuggies inside are going to leave the load area empty. It seems impossible, but trust me it can happen.
 
Just read this whole thread over the last few days. :surfweb:

Great info! Thanks everyone for sharing.
 
I just finished the thread. What's cool is that I started reading this thread the first time in 09 preping for our Sept 09 trip. Then I saw it a few days ago and started reading it again, to prep for this year's Sept trip!

My advice is that some disabilities are invisible. My DS5 looks like your average Kindergartner. One minute he will be running and jumping and playing, but the next he could be having a full meltdown, or sitting curled up in a stroller sucking thumb and rocking. He has a mild form of Autism.

So the next time you see a screaming child being hauled off by a parent, or a screaming child in line for a ride, or you see what appears to be a perfectly healthy, older child in a stroller, or a normal looking family using a GAC card...don't roll your eyes and whisper things like "some people can't control their kids" or "why are they forcing him to ride" or "must be nice to cut lines". Instead be thankful that you and your children are healthy! :)

Quick story: In 09, DS5 was 3 and was having a really hard time(this was pre-diagnosis). We got in line to ride Tomorrowland Speedway. Halfway through the line he gets freaked out by the noise, and the crowd and starts having a meltdown. Well my DH scoops him up and takes him out of the line, while DS7 and I stay in line to ride.
As soon as they were out of the line, DS5 starts crying harder, when DH finally realizes that he really wanted to ride the cars! So they get back in line, and wait, all the while DS is still crying and carrying on. When they get to the front a concerned CM asks DH if he is sure DS really wants to ride...Sure enough once they got in the car, DS stopped crying and had the biggest smile on is face!

We now know that the line with the heat and the noise and the crowd was too much for him, but once he got on the ride he was great!
 
As a Storybook Circus CM let me just say that yes I realize that all we are using are ropes for the queue lines, but please just look and see the clip and just clip it open whenever you want to leave/join your family. Please don't just jump over or go under, or sit on them for that matter. They are breaking and we just opened a few weeks ago. Pretty please?
 
I just spend DAYS reading this whole thread. Some pretty awesome suggestions! I can't wait for our trip next week!!
 
7 days 'til our arrival and I PROMISE...

I will thank every CM that I can
I will not ask "is it hot in there", but I may give a wink and nod as DD gushes at you "in there"


Thanks for this thread, thanks to the CM's (my dream job!) for all you do!:worship:
 
Here's the thing. People do not fill up the space that goes from the doors of the Haunted Mansion back to where the old metal turnstiles used to be. The cm at the door needs to get 90 people into the foyer, and wants to do it quickly enough so that you get to hear some of "When hinges creak in doorless chambers and the air is deathly still..." along with part of the transformation of the portrait above the fireplace. From a storyline perspective it isn't nearly as complete of an experience if I pull you in and the narration in the foyer is finished, the portrait has finished transforming and the door to the portrait chamber has already opened.

The more people that are closer to the doors, the greater the likelihood that they can "pull a stretch" of 90 +/-. In order to fill that space right before the doors up, they need the guests to move faster, or need more guests to be physically closer to the area so it takes them less time to move into it. Not sure if I explained that well.

As great as Imagineering is, the timing of the stretch rooms, the foyer narration and the start of the next stretch is set in stone. The cm's have no control or ability to adjust the timing (other than to take less people when the ride has stopped or there are guests with disabilities that need more time).

At locations where the cast actively spiels to "move all the way up and fill in all the available space" it's because it won't matter if you are 89 people behind or in front of me. We are theoretically going into the same stretch.

I know a lot of guests think those around them are cutting in line. I used to spiel that 90 people go in at a time, etc. etc. but people are talking, and taking pictures etc. if they won't move up it can actually mean that doombuggies inside are going to leave the load area empty. It seems impossible, but trust me it can happen.

Great informative post! Thanks
 
After reading about the cast member saying that Ariel got around, as well as reading the post about loving Belle and Snow White, I wanted to share my story. Back when I was in the college program, I had a friend who had the same job as me. The man was absolutely smitten with Snow White. All he had to do was see her and he would blush and smile and get so tongue-tied. It was adorable. Plus, Snow White knew it. Now, being a huge fan of the characters myself, my coworker and I always seemed to have a break right at parade time. No clue how this always seemed to happen ;). In any case, When he would be backstage, she would be so sweet to him. She would tell him how sweet he was and how he reminded him of her prince. She would even give him a little kiss on the cheek. This was all backstage where no guests could even see.

Also, about Snow White. At the Studios, every Sunday and Wednesday (I believe), there would be a sign language interpreter for the Disney Stars and Motor Cars parade that would stand outside of ABC Theater. If someone was deaf, they could sit here and he/she would sign what Stone Granite and Gabrielle Huntington were saying. Snow White wanted to be able to communicate with these people, as well, so she went and took a sign language class. Every Sunday and Wednesday, she would ride past these guests and compliment a girl on her dress, tell a guest she loved their hat, says she wished she could get some Minnie Mouse ears like a child had, etc. The children's faces would light up when they saw that Snow White was able to communicate with them. I would tear up every time I saw this.
 
Great idea. I'll do that.


Now, for some tips that I picked up along the way. Many of these you might already know, but if not, here they are.

Magic Kingdom tips:
1. Check out The Jungle Cruise at night. The CMs get a little more freedom in their jokes so it can be funnier and a new experience. Plus, the ride seems so much different at night.

2. If you sit on the stone ledge outside of Cinderella Castle and are quiet, you can hear Stitch giggle and tell you to be quiet because he is hiding.

3. The bench that Goofy is sitting on when you first enter Magic Kingdom? Yeah, go ahead and sit beside him and hear him talk to you.

4. Main Street was designed with guests and their needs in mind. You might have noticed that when you enter the park, Cinderella Castle looks far away and draws you in. When you are leaving the park, Main Street doesn't look nearly as long, though. Also, the layout of the shops was designed with your needs in mind. We naturally gravitate towards the left. As such, when entering the park, the shops that have cameras, water bottle holders, etc. are going to be on your right. When leaving, the shops with all of the souvenirs are on your right.

5. When you ride the railroad, try to get in the last car. Sometimes, they let the person in the last car yell "All Aboard!" through the megaphone.

5. There is a phone below the Astro Orbiter and if you pick it up it is one of the phones in Disney where there is a conversation going on over the phone.

6. Big points on Buzz Lightyear are when you are leaving the first room. Turn around and shoot at the back of the orange robots. They are worth 100,000 points.

7. It isn't well advertised, but there are often characters on the Liberty Square Riverboat. It is a nice way to relax and still have a chance to get some great photos with the characters.

8. I like to watch the Parade from Frontierland and then head upstream towards Adventureland. Most people follow the parade route at the end of the parade, so this makes for a shorter wait time on Pirates and Jungle Cruise.



Epcot tips:
1. In England, there is a little book where you can look up your last name and get your family history. Not from England? No problem! They have names from most countries in this book. You can pull up your family crest, as well.

2. In Canada, there is a huge rock that is a Kodak Picture Spot. Right as Illuminations is getting ready to start, this rock will open up and there will be sound and lighting equipment for Illuminations.

3. There is a fantastic walking tour of Morocco that talks all about their history. It doesn't seem to be well advertised, but it is there and certainly worth checking out.

4. Try to visit the candy lady in Japan. She hand-makes candy and it is a neat little show. Plus, she gives the candy away for free to a child.

5. Try to be at the clock at the Germany Pavilion at the top of the hour to see the little boy and girl figurines come out and count off the hour.

6. The school bread is available in Norway and is a fantastic snack. It is sweet, but not too sweet. After the Dole Whip, this is my favorite snack at Disney.

7. Lift the lids of the crates at the African Outpost.

Hollywood Studios

1. There is a well outside of Indiana Jones with a rope saying not to pull it, but "not" is crossed out. Pull it and you can hear the man down below.

2. There is an umbrella on Streets of America that will actually make it rain if you pull it.

3. Line up at Star Tours to watch the parade. Then head towards Muppet Vision 3D at the end of the parade for a shorter wait time.




Oh, and as a courtesy, on rainy days, please do not stay at your table service restaurant long after you have finished eating because you are trying to wait out the rain. Other people have reservations, as well.

Oh, and yes, there are 4 trashbags in each trashcan. However, those bags are not there for you to use on a rainy day. I cannot tell you how many times I saw people get in the trashcan, take the trash out of the can (in the bag), take out one of the other bags, and use it as a poncho. First of all, that is disgusting. Second of all, CMs have a reason for the extra trashbags in the cans. And third of all, that is stealing.
 



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