To No One's Surprise....MDE Issues

[sara_s]

Hey all. So I've never experienced this before and was wondering if anyone else had.

I booked a room for DH and I and a separate one for my BIL and his gf. Their hotel reservation showed in my plans until yesterday when I went to link their park tickets. They had created a MDE account to buy their park tickets, and I was able to connect with their plans. Now I see the tickets, but no hotel reservation!

I call Disney and the cast member adds them to a RnR fast pass as a test, so that shows up, and she says the no hotel is a display glitch and she will have IT work on it.

So after we hang up, I go to edit the fast passes, but since there's now magically no hotel reservation attached, no fast passes for them. But the one the cast member added still stands.

I have to call back, right? Or do these things work themselves out? Is there a way to call IT directly?

Oh MDE, the bane of our existence...

 

[provencio]

Call back! Better to be safe than sorry. A similar thing happened to my group during our last trip. I did not call IT directly, but was eventually transferred over. Long wait and a bit frustrating but it did work out

 

[sara_s]

Definitely will. I’ve just never dealt with that specific glitch.

ETA: Resolved - the cast member linked everyone who needed to be linked and even booked my Fast Passes while on the phone with her.