I refuse to pay 18% - 20% on a meal i served to myself...about 10% is sufficient...of course, if we warrent extra work or want more from the staff, we will accomidate but to go into a buffet expecting to pay that much is ubsurd.
We are all entitled to our own opinion here...but what i have a problem with in threads like this is the assertation that wait staff are under paid and it is the rest os society's responsibility to make up the pay. Look, I did not force Susie to be a waitress...just as Susie did not force me to work at a hospital. I do not employ Susie at my restaurant (not that I own one) and pay her less than mimimum wage. Susie knew the pay, the hours, and the kind of work she was getting into when she agreed to take the job. If she wants an average tip...she should provide pleasant service...it's her job. If she wants a higher than normal tip, she shoudl provide better than average service. BUT, it is not my problem if Susie had a bad day or she does not feel well or the place is short staffed...just as it is not her problem if I happen to be taking care of her one day and have had a bad day or don't feel well or are short staffed...I still have to do my job...and even if/when i do it well or above expectations...NO ONE TIPS ME!!!! It is my job...the one I took...the one I knew all about when I agreed to work there.
We always say how hard wait staff work and how friendly they have to be...that may be in an ideal world but unfortunately when I am taking my family out for the average meal at Chilis or whatever local place you frequent, usually I am lucky to get a wait person to spend more that two seconds at my table and most of the time we are still asking for another place setting or re-arranging the plates.
Everyone works hard...or at least should. That argument with tipping does not hold water. There are many professions that work much harder than wait staff and have not bonus/tip availability.
Bottow Line : if you want a good tip...give good service. It is my option to tip based upon service...not my obligation to you.
And by the way...if any restaurant (Disney included) imposes a manditory tip for all, we won't be eating there...it will be fast food for us.