Originally posted by nsyncraider17
Actually, it is. We make all of our ice cream in the store, and then make each customer's creation to order. I understand that that's our job, but I'm guessing that most people who do give us tips do it as a nice gesture because they feel that we go above and beyond ice cream scoopers at most ice cream stores, are especially friendly, grant special requests and whatnot. If you don't think we deserve a tip, then simply don't give one.
Customers are also paying a premium price for your icecream since it IS hand mixed by the employees there to the customers request.
You have missed the point that you applied for a job to do just that. If you do not want a job that involves specialty customer service, you could always work somewhere with a more limited, straightforward service responisibility, like taking tickets at a movie theater. But those jobs can be quite redundant and I think you would prefer your job at Cold Stone because you get to "mix it up" a bit (all puns intended

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My employees can spend up to 20 minutes helping customers individually in my store - whether it's helping a blind person find what they need, reading cards to a customer who never learned to read, finding a last minute wedding present and completing the gift for the customer right down to sticking the signed tag on the gift wrap. They never expect tips for this because it is their job.
If we are going to start tipping for labor involved in getting the product for the customer - how about the employees that spend countless hours unpacking pallets of merchandise, or the truck drivers who brought it to the store, or the dock workers who put it on the truck... it could go on and on.
If you are working at minimum wage and you are saying that you need tips to survive... you need to look elsewhere for employment. Right now the job market (at least retail) is in your favor and the majority of the stores where I live are paying around $7 entry level sales - and I'm not in a high income area.
I think it is an absurd idea that the consumers are now supposed to (well, optional but getting out of hand) supplement employees income with a tip for 60 seconds worth of work that they are already being compensated for at or above the national minimum.
Question for those accepting tips for a non full service waitstaff position - are you declaring them on your taxes like the full service waitstaff does?