Tiffany Towncar - HUH?!?

[bliss4us]

Am I being too sensitive here?

I e-mailed TTC to see if they would make a grocery stop at Albertson's on Orange Blossom Trail, because I want to fax an order to the store ahead of time, then pick it up on the way to WDW. The woman who wrote back said to just mention it on the reservation form - she even listed Albertson's phone number and fax number for me.

Great, I made the reservation and noted the stop as instructed. When I got the confirmation E-mail, it didn't mention the grocery stop, so I sent a follow-up E-mail just to confirm.

Here's what I got back:

HI,

YES I HAVE YOUR STOP TO BE @ ALBERTSONS, I JUST HOPE THAT YOUR ORDER IS READY FOR WHEN YOU GET THERE, BECAUSE WE DO NOT STOP @ ALBERTSONS UNLESS YOUR FLIGHT IS LATE AT NIGHT, BECAUSE IT IS OUT OF THE WAY.

What the heck? Am I too sensitive, or is this a pretty snippy note - especially since I went out of my way to ask about Albertson's before I made the reservation???

Has anyone else encountered this sort of "attitude" from Tiffany's office staff?

 

[CarolA]

Personally I would call them and say that since this was such a problem you would take your business elsewhere. There is no shortage of limo companies in Orlando.

I swear that every time I hear about them it sounds like they are doing you a favor by taking your money! Don't they realize they are in the SERVICE industry!

 

[bliss4us]

Yeah, I cancelled my reservation. That's exactly how I felt, CarolA - like THEY were doing ME a favor by taking my money!!!

Now what?

I know a lot of people here like Fl Tours, but the price is pretty high. Are there any other towncar companies that folks really like?

I'm not asking for the world here. Just a reasonable price and decent service - without the snippy e-mails!

Any suggestions?

 

[dylansdad]

dont settle for their attitude, great job cancelling, i would have done the same.

we use cartier towncar

always friendly...even email

 

[tjmw2727]

We have always had great service from Tiffany - that E dosen't sound like the norm so I am sorry your having issues.

In past experience they have taken us to a publix or albertsons and the driver gave us his discount card and helped with the bags and cooler! It seems to depend on the driver, the route and the resort as well as the time of day as to which grocery they choose. I don't know anything about FL so the drivers choice was always fine with me (other than goodings or 7-11). In fairness they seem to have things down to a science as to which routes are best and which groceries are fairly priced for us but not to crowded. They do have to turn us around in a reasonable amount of time or they loose money - the drivers not necessarily TTC.

That said - it seems that the respondant may have mis-read your request? Sometimes the drivers try and respond to the e-mails and don't always have the "e-mail" skills that the dispatcher may have??

That said - I hate to make excuses especially since I am just a customer but honestly I have had the best experience with TTC.

The one time I tried another company I was left stranded at the resort with my two dd's 5 and 7 with no other means of transporation. It was a by a company that is no longer allowed to be mentioned on the board so don't worry about them any more!

I would try and e-mail them again if you are a patient sort, Deb used to run the dispatch and she was nothing but wonderful in past trips. I am booking a transport tomorrow for October and I will let you know if I get a better response!

You could always try FL tours - I would if I hadn't used TTC since well before I found these boards.

Have a great trip!
TJ

 

[tjmw2727]

Oops you cancelled and posted while I was posting, sorry. Good luck with another company. I will still post my experience with TTC, gee I hope its good.

TJ

 

[Chip 'n Dale Express]

Originally posted by tjmw2727
Sometimes the drivers try and respond to the e-mails and don't always have the "e-mail" skills that the dispatcher may have??

If there is one thing that I cannot stand, is when there is lack of professionalism when conducting business via email. All caps, misspelled words, poor grammar -- there's no need for it. If the driver doesn't have the proper skills, then someone else should be doing it.

Perhaps I'm lucky that Disney provided a phone and e-mail etiquette class that I was able to take. However, not using "Caps Lock" and removing the attitude should be common sense.

(I think it must be the curse of our lazy electronic society. I just hope our kids grow out of the "UR GR8!" type of communication.)

 

[tjmw2727]

ITA - Tyler, sorry I couldn't resist.

My 9yo dd is just starting to exchange e-mail with a few friends and it is very funny to watch her. They love the abbreviations and the amount of smiley faces is astounding. She is into figure skating and the thing lately is SK8 GR8......

My 9yo dd however is not communicating with a potential client of mine!

Thanks for the "LOL" Tyler!

TJ

 

[Chip 'n Dale Express]

LOL... It's one thing to communicate with friends that way, but it's another thing when they start writing papers for English class like that. One of my friends is a teacher, and unfortunetly sees that more often than one would like.

 

[ducklite]

Although I've always found their drivers to be pleasant, I've had less than cordial communication with the office staff.

Good for you for cancelling!

Anne

 

[Castillo Mom]

That's exactly why I cancelled with them. I got attitude when I called one day to add another leg to our trip which would have meant more money/business from me. They acted like I was inconveniencing them. I'm going with FL Tours which has slightly higher rates. I'd rather have good customer service!

 

[goofy4tink]

Have to agree about TT's office staff. I've used them 3 times now and have had terrific service. But the phone person has been less than pleasant. I had a change in plans and wanted to let them know so sent an email. Never heard back. When I checked with them the day before we were to leave, the woman had no record of my change! I heard her rustling paper and about 2 minutes later, lo and behold, she found my email!! Her words? "Okay, fine." Now, I had sent in the change about 3 weeks before that. So, although we have had good driving experiences, I'm a little hesitant to use them again while the office staff has such a bad attitude. So, we're using FL Tours this time around.

If anyone from TT is out there reading these boards....listen up!!! You will start losing more and more business due to the office staffs' bad attitude. I hate to make a change in towncar service but can not in all good conscience use TT and risk being stranded due to the office staff not making a change!!