we liked this service to & from the airport.. on time & professional. helpful at the the grocery stop...waited outside the store to push my cart & load the van. good driving...not to fast or slow. i have to say the van was clean but worn out - no big deal. also, they didn't have the car seats for the kids on the way home as i requested but not the end of the world. when calling to confirm your travel plans w/ them the day before, just mention these requests if you need them...i didn't & probably should have since we had the seats on arrival.