Tickets and Annual Pass Questions - Please add your ticket questions to this thread

[ravenclawtrekkie]

Figures. I'm at TTC now and being told that bridging is no longer allowed and they've even noted it in the system as they referred to the notes from yesterday's attempt. Today's quote from the CM was $180 to upgrade to an AP from the 7D PH!

Well, I received some new information today that I didn't previously have.

Bridging is still done, but a pre-price-change ticket has a different code than the new ones. Ergo, the computer sees it as a different ticket and will only give the old gate price from before the change.

This is because they had to add those expiration dates to the tickets, so they had to make them different to accommodate that.

Basically - net rate (reseller) tickets without the expire date are only supposed to bridge to the old price. We weren't told this in training!

 

[jmmess]

Well, I received some new information today that I didn't previously have.

Bridging is still done, but a pre-price-change ticket has a different code than the new ones. Ergo, the computer sees it as a different ticket and will only give the old gate price from before the change.

This is because they had to add those expiration dates to the tickets, so they had to make them different to accommodate that.

Basically - net rate (reseller) tickets without the expire date are only supposed to bridge to the old price. We weren't told this in training!

So, what does this mean exactly? The price the ticket was purchased for is not showing correctly in the system and doesn't show as the previous gate price either. Is there any option to a better upgrade option? e.g. Upgrade to an 8D PH and then try to upgrade to an AP or will I have the same/similar issue with going from a 7D to 8D?

 

[erc]

It's possible to change most resort package tickets.
However, depending on how soon is your trip, it may incur a "change fee."
You can call the resorts phone number and ask.

As an alternative, it will certainly be possible for you to ADD a day to your current tickets after you arrive.

Thanks. I just tried to change through MDE, and it allows me to make changes but not to this special 4-park ticket. It would be an additional $102 to add two more days to our tickets, which is a great deal, but we would only get a half day use on that first day, which is why I was thinking the 4-park ticket being cheaper would be a better deal.

 

[ravenclawtrekkie]

So, what does this mean exactly? The price the ticket was purchased for is not showing correctly in the system and doesn't show as the previous gate price either. Is there any option to a better upgrade option?

If you're not even getting the pre-price-change gate price value, someone really isn't doing their job right. That part is still mostly automatic as long as they press the right button. I have no recommendation on that.

 

[SUSIEQ]

Figures. I'm at TTC now and being told that bridging is no longer allowed and they've even noted it in the system as they referred to the notes from yesterday's attempt. Today's quote from the CM was $180 to upgrade to an AP from the 7D PH!

That stinks!
How exactly are they coming up with $180? That's just about $595.34 for the new Gold AP, less about $411 that UT paid to Disney.

 

[AngiTN]

Well, I received some new information today that I didn't previously have.

Bridging is still done, but a pre-price-change ticket has a different code than the new ones. Ergo, the computer sees it as a different ticket and will only give the old gate price from before the change.

This is because they had to add those expiration dates to the tickets, so they had to make them different to accommodate that.

Basically - net rate (reseller) tickets without the expire date are only supposed to bridge to the old price. We weren't told this in training!

Makes sense and not a surprise.

 

[Robo]

Thanks. I just tried to change through MDE, and it allows me to make changes but not to this special 4-park ticket. It would be an additional $102 to add two more days to our tickets, which is a great deal, but we would only get a half day use on that first day, which is why I was thinking the 4-park ticket being cheaper would be a better deal.

Call and ask. The CMs have been known to be very helpful.

 

[SUSIEQ]

Can someone please post the price for 5, 6, and 7 days adult hoppers bought before 2/11/17? Or, direct me to where to find these prices.These are the tickets that I bought from UT before this last price increase. So, this is the price that I hope WDW will price bridge to when I try to upgrade them to an AP. I threw my old price list away. Thank you in advance.

 

[leelee9878]

GREAT news! So the 3rd time was the charm!

Yes it was!

 

[quandrea]

Well, I received some new information today that I didn't previously have.

Bridging is still done, but a pre-price-change ticket has a different code than the new ones. Ergo, the computer sees it as a different ticket and will only give the old gate price from before the change.

This is because they had to add those expiration dates to the tickets, so they had to make them different to accommodate that.

Basically - net rate (reseller) tickets without the expire date are only supposed to bridge to the old price. We weren't told this in training!

So should we now go in armed with the price pre increase? Where can we find that information?

 

[Robo]

So should we now go in armed with the price pre increase? Where can we find that information?

There is some "behind the scenes" stuff going on.

If this situation proves to be around for at least a while,
I'll add a list of pre-increase prices to the Sticky.
I should know more tomorrow (Feb. 22.)
Stay tuned.

 

[quandrea]

There is some "behind the scenes" stuff going on.

If this situation proves to be around for at least awhile,
I'll add a list of pre-increase prices to the Sticky.
I'll should know more tomorrow (Feb. 22.)
Stay tuned.

Thank you.

 

[Friendlyadvice2]

Well, I received some new information today that I didn't previously have.

Bridging is still done, but a pre-price-change ticket has a different code than the new ones. Ergo, the computer sees it as a different ticket and will only give the old gate price from before the change.

This is because they had to add those expiration dates to the tickets, so they had to make them different to accommodate that.

Basically - net rate (reseller) tickets without the expire date are only supposed to bridge to the old price. We weren't told this in training!

Ya don't say! Thanks for posting this information. It was obvious from multiple reports this is how the systems were coded. The big question is if its a violation of policy for CMs to override the systems and manually bridge past the old price.

There is some "behind the scenes" stuff going on.

If this situation proves to be around for at least a while,
I'll add a list of pre-increase prices to the Sticky.
I should know more tomorrow (Feb. 22.)
Stay tuned.

Wow.

Hopefully you're not checking with the same sources who provided the previous misinformation. I'll repeat what I posted earlier: Unlike previous price increases, the creation of the expiration terms on the new tickets have now created a price ceiling for bridging....Disney knows the maximum price one could have paid for the pre-increase tickets on 2-11-17 and therefore will not likely be bridging past that price. Nor should they.

 

[SaintsManiac]

Hmmmm I wonder what I will get as for my 2015 priced tickets!

 

[Friendlyadvice2]

Hmmmm I wonder what I will get as for my 2015 priced tickets!

Depends on your ticket type and if it was purchased from a reseller. You should get the gate price as of 2-11-17 if bridged correctly.

 

[Friendlyadvice2]

Can someone please post the price for 5, 6, and 7 days adult hoppers bought before 2/11/17? Or, direct me to where to find these prices.These are the tickets that I bought from UT before this last price increase. So, this is the price that I hope WDW will price bridge to when I try to upgrade them to an AP. I threw my old price list away. Thank you in advance.

Pre-increase (as of 2-11-17) prices including tax:

5 day Adult Hopper: $435
6 day Adult Hopper: $451
7 day Adult Hopper: $467

https://web.archive.org/web/20161222132652/http://allears.net/pl/ticketchart.htm

 

[SUSIEQ]

Pre-increase (as of 2-11-17) prices including tax:

5 day Adult Hopper: $435
6 day Adult Hopper: $451
7 day Adult Hopper: $467

https://web.archive.org/web/20161222132652/http://allears.net/pl/ticketchart.htm

Thank you!

 

[ravenclawtrekkie]

Ya don't say! Thanks for posting this information. It was obvious from multiple reports this is how the systems were coded. The big question is if its a violation of policy for CMs to override the systems and manually bridge past the old price.

Assuming this current setup is how it's intended to work, yes, CMs would be violating policy if they went beyond it. But since our training really glossed over this detail, I doubt anyone who has done it will be in any trouble. The whole thing about ticket codes should have been more clear. It's not something most CMs even think about unless they regularly do group sales, where the ticket code actively gets used for some things.

Robo's "bad information" was the same as the information provided to me. We're all trying to make sense of some really weird and overly complex changes, and it's about as clear as mud.

 

[Friendlyadvice2]

Robo's "bad information" was the same as the information provided to me. We're all trying to make sense of some really weird and overly complex changes, and it's about as clear as mud.

That's just the problem, I tried to point out to no avail that, if you take a step back, the policy really does make sense. Disney isn't in the business of giving away money by bridging tickets to an amount they know for fact the guest did not pay. As much as we don't like it, it really does make sense. I was told this new bridging policy went into affect the same day as the price increase, 2-12-17, but had not seen any official info posted until your comment. Thanks for posting your info!

FWIW, I'm glad I don't have any tickets to bridge as all mine are purchased direct with discounted gift cards, but we need to make sure the forum members get accurate information and not "because that's the way it's always been done". There are over 35,000 views on the main ticket price increase thread. That potentially means a lot of unhappy DIS members when they attempt to upgrade their tickets based on information they received prior to anybody waiting to see how this new policy actually works. I'm going to make some further inquiries, but please keep us posted on anything new you hear

 

[dtripli]

I ordered our tickets through undercover tourist...They will be coming any day now. Can someone tell me what to do in order to link them to My Disney Experience to make our fastpasses? Forgive me if this has been asked before....Also will they link the tickets to our magic bands when we check in?