Tickets and Annual Pass Questions - Please add your ticket questions to this thread

[AngiTN]

Just sharing our experience with ticket bridging/upgrading. My husband purchased a promo ticket pay for 4PH get 7dayPH thru work. We paid 442 with tax. Just called to inquire bridging to Gold Pass Renewal DVC $505 inc tax when we arrive. Lesson learned: We will only get 411$ value of the ticket and we have to pay the 94$ extra to upgrade to Gold Pass. Tickets thru Working Advantage have no value to the actual gate price the CM told me, in fact there is a hidden fee (442 paid vs. 411 value) for the ticket. This is the first time we ever tried to do this so I hope by sharing this helps someone who may want to do the same and buy from a ticket exchange thru work.

Angi do you think there is a way around this glitch? When we return in 3 weeks, should we activate the 7 day "promo" ticket and use it on my DH magicband and then before the last day upgrade it to an AP? I'm trying to figure out in my mind what the variables are. The 3rd party that gives/sells tickets to PepsiCo employees swears they have no idea about the "hidden fee" WDW is telling me is attached to the ticket. It seems WDW is throwing out the $411 as a random value. Your thoughts?

Yeah, don't waste your time calling anyone. The person you get on the phone will have no idea and honestly, even if they told you that you could get full price on the tickets it wouldn't mean a thing when you go to the counter and complete the transaction. The agents you reach on the phone do not know

As has been posted, Disney can not see what price you paid for the ticket. Disney can see the price they sold the ticket for. Which is why they see the ticket sold for $411. That is correct. Whoever you bought it from paid $411 for the ticket. They sold it to you for more than that. Which is the same thing UT, Parksavers, etc does. They mark up the tickets when selling them.

As for what to do, know the cost you should pay to upgrade. If you don't get that price, go somewhere else. At least until we hear from ticketing directly that a change has happened.

 

[AngiTN]

I am aware of the issue with WDW Promo Tix We had an unfortunate incident and WDW gave us 2 sets of tickets for length of stay....we tried to upgrade them and they would not allow us to use the value. That was 2 years ago. This new glitch is beyond my comprehension.

Comp tickets can not be upgraded

 

[AngiTN]

I don't doubt that people have successfully upgraded to an AP. I do wonder what the price difference is that they paid. I could have easily upgraded to an AP, but the differential was not current gate price vs. AP.

If you read through the thread on the new ticket prices you'll see exactly what they paid, which was the difference from the gate price and the AP

 

[BenandMorgsMom]

Thanks AngiTN, We should pay nothing to upgrade. The value on the ticket is more than the upgrade...that's the reason I am pursuing this issue. I should have been over, they are saying I owe 94.44...I will monitor the boards and after the trip will post my experience. Working Advantage has since offered to refund our money for the ticket from PepsiCo. Customer service. Nice! Thanks so much for your help. Kim O

 

[jmmess]

Yes,at guest services outside of Epcot this morning.

To finish this story, this is from my DD.......DD said the numbers may not be exact. But she didn't pay the $140 they told her THREE times between last night and this morning.

So, we get to Epcot ticketing about 8:35. I'm sent to a window and the cm says just a minute we are switching out. I was a little disappointed because this cm seemed like a vet. So a brand new cm comes in with a trainer. I thought, oh, the trainer will know what she's doing.

So they do the speil, look up all the cards, verify I have park hoppers. I can see the training sign in the window that explains the bridging process!
So $140ish per ticket. I said, "oh, I thought it was the difference between the ticket price and the AP price.". She said "yes, the ticket price is 467 with tax and a DVC gold is 595"

So, then I said, no, that's not the ticket price. She said "yes it is." I said no, a 7 day hoppers is 485 before tax." She said, "I'd be happy to double check."
And she did. She said oh, I'm sorry, this was my fault. I see you used this ticket yesterday so the value of your ticket is actual 539 (or something high that started with a five. Probably 485 plus tax).
She said, "so I'm going to bridge this ticket up to the current price..."
I thought, "she said bridge!"
This was the trainer this whole time.


So the lesson here is if at first you don't bridge, try, try againl

So this post is interesting since they used the ticket first. Need to keep going back in the pages to find someone that didn't use the ticket first.

 

[leelee9878]

I bought a 7 day park hopper from undercover tourist. I went to MK today and on my way out I tried to upgrade to the DVC gold pass, the total was more than I expected. It should have been around a $78 difference but they said it was about $130. This was at the window outside the park, so I decided to try City Hall to see if I got a different amount and I didn't. I'm going to try again tomorrow, possibly at a different park as well.

 

[ravenclawtrekkie]

So this post is interesting since they used the ticket first. Need to keep going back in the pages to find someone that didn't use the ticket first.

I know that trainer - we talked about that exact transaction later in the day - and what she meant by the usage comment is that a CM at MK the previous day had altered the ticket in their own attempt to do the upgrade, so she had to do something different from the standard procedure.

Thanks AngiTN, We should pay nothing to upgrade. The value on the ticket is more than the upgrade...

Then it's not an "upgrade" - Disney's definition of an upgrade is an increase in dollar value.

 

[jo-jo]

But the correct amount is 78???? We might be doing the 7 day to AP upgrade in May with the tickets our DS has. I would feel so much better if I heard several stories where this worked without a hitch.

 

[jmmess]

But the correct amount is 78???? We might be doing the 7 day to AP upgrade in May with the tickets our DS has. I would feel so much better if I heard several stories where this worked without a hitch.

It should be $78 based on the online gate price or $57 for the gate (ticket counter) price, but haven't yet found a CM who can do it successfully. All are saying since the ticket was bought pre-rate increase that the ticket is only worth $411, so the difference to AP is $130(ish).

 

[mars315]

I am very interested in this bridging discussion, as that is how I have purchased my AP's in the past. I have another question: Assuming bridging still works like it used to, if I am renewing my AP, can I use a Park Hopper purchased at a discount and upgrade to a "Renewal Price" AP? So I would get both the renewal discount and the discount realized by bridging a ticket purchased at a discount?

 

[Robo]

I am very interested in this bridging discussion, as that is how I have purchased my AP's in the past. I have another question: Assuming bridging still works like it used to, if I am renewing my AP,
1. can I use a Park Hopper purchased at a discount and upgrade to a "Renewal Price" AP?
2. So I would get both the renewal discount and the discount realized by bridging a ticket purchased at a discount?

1. Yes.
2. Yes.

 

[SUSIEQ]

It should be $78 based on the online gate price or $57 for the gate (ticket counter) price, but haven't yet found a CM who can do it successfully. All are saying since the ticket was bought pre-rate increase that the ticket is only worth $411, so the difference to AP is $130(ish).

I think our glory days of bridging tickets are over!!!! Looks like going forward, it is going to be very DIFFICULT if not IMPOSSIBLE to get Disney to credit us for more than what the reseller actually paid Disney for a particular ticket. In the cases being discussed, it looks like the resellers paid Disney $411. It doesn't matter that we paid the reseller more than $411, because Disney was not a party to that transaction. I wish things would go back to the old way of doing business.

 

[SUSIEQ]

I bought a 7 day park hopper from undercover tourist. I went to MK today and on my way out I tried to upgrade to the DVC gold pass, the total was more than I expected. It should have been around a $78 difference but they said it was about $130. This was at the window outside the park, so I decided to try City Hall to see if I got a different amount and I didn't. I'm going to try again tomorrow, possibly at a different park as well.

Sad that this is the new common theme.

 

[ravenclawtrekkie]

I think a big sticking point here is that CMs don't know what the correct pre-arrival prices are, since they aren't our gate price and we don't have them in our computers. I've made a chart and intend to try and have it distributed to the ticket booths. Whether I'll be successful is yet to be seen.

I'm working at MK today so anyone who comes to TTC has a 1 in however many people are working chance of getting me, lol. I'm really hoping to see some of this for myself since I've been doing other work-related stuff basically every day since the update. I'll have a better idea of where the problems are coming from once I see them for myself.

 

[leelee9878]

I think a big sticking point here is that CMs don't know what the correct pre-arrival prices are, since they aren't our gate price and we don't have them in our computers. I've made a chart and intend to try and have it distributed to the ticket booths. Whether I'll be successful is yet to be seen.

I'm working at MK today so anyone who comes to TTC has a 1 in however many people are working chance of getting me, lol. I'm really hoping to see some of this for myself since I've been doing other work-related stuff basically every day since the update. I'll have a better idea of where the problems are coming from once I see them for myself.

What time do you go in? LOL Even if I don't get you hoping I get someone that you distributed your chart to and will have success

 

[ravenclawtrekkie]

What time do you go in? LOL Even if I don't get you hoping I get someone that you distributed your chart to and will have success

I'm clocking in right now, but unfortunately I won't be working on getting the charts out until tomorrow. There's a meeting that I intend to bring it up at, which is another reason I'm hoping I see some good scenarios today so I can firm up my theory on why there are problems. Unfortunately, we don't get a lot of upgrades at the TTC - it's mostly will call and one day ticket sales - but I can hope.

 

[AngiTN]

I think our glory days of bridging tickets are over!!!! Looks like going forward, it is going to be very DIFFICULT if not IMPOSSIBLE to get Disney to credit us for more than what the reseller actually paid Disney for a particular ticket. In the cases being discussed, it looks like the resellers paid Disney $411. It doesn't matter that we paid the reseller more than $411, because Disney was not a party to that transaction. I wish things would go back to the old way of doing business.

I don't. I do not believe it is in Disney's plan to penalize people who buy legitimate 3rd party tickets. Disney would kill their ticket resell market. Now, maybe that is in their plan but I do doubt it. It's never been easy to find a CM that knew how to bridge and according to Ravenclawtrekkie, it's an even harder procedure now, so clearly it's even harder to find one who knows what they are doing.

 

[leelee9878]

I'm clocking in right now, but unfortunately I won't be working on getting the charts out until tomorrow. There's a meeting that I intend to bring it up at, which is another reason I'm hoping I see some good scenarios today so I can firm up my theory on why there are problems. Unfortunately, we don't get a lot of upgrades at the TTC - it's mostly will call and one day ticket sales - but I can hope.

Ah okay, I'm at Bay Lake now want me to come to TTC to help the cause and give you an example to bring up? Lol

 

[SaintsManiac]

I'm starting to think I should just throw the AP idea out the window. I know we are going back less than a year from our trip this year, but if UT has any tickets left I may just grab them now.

I have 6 day PH linked to MDE now. If I decide to buy 8 day PH to use this year instead is it easy to reassign them?

 

[AngiTN]

I'm starting to think I should just throw the AP idea out the window. I know we are going back less than a year from our trip this year, but if UT has any tickets left I may just grab them now.

I have 6 day PH linked to MDE now. If I decide to buy 8 day PH to use this year instead is it easy to reassign them?

Extremely. All done right in MDE