Ticket fiasco. Need advice...

[SaintsManiac]

So glad it worked out and we don't have to tar and feather anyone

Have an awesome trip!

 

[robinb]

I'm glad it all worked out.

 

[bumbershoot]

According to her, Disney somehow created “duplicate" tickets of my particular order. When they realized they had created two sets of tickets, Disney cancelled the set that they believed to be the “ghost” set and did nothing to the set that they believed were already redeemed.

Not shocked! Disney continues to manage to make duplicates of things (accounts, even) and blame the customer for making that other account, which Disney then "has to" merge...if Disney would stop doing it, they would stop having to merge accounts.

Thank you for the update! I'd like to know the name of the company because that is a company I would consider doing business with for my next trip to Disney, since they helped you out immediately!

Any of the official ticket resellers whose names are mentioned around this board have gone to bat in the same way over issues that Disney causes (either systems or CMs).

I was pretty sure it was some kind of computer glitch causing the problem, and that it was unintentional.

How long does Disney's system have to glitch in the same basic ways before we call it intentional?




By the way, the only reason I was looking up companies with those same hours was to look on their FB page to see how very FEW negative reviews there were. (and the one 1 star review I found made no sense)

 

[Amanda999]

ETA: Already resolved! Didn't read all 5 pages first!

 

[mousefan73]

Glad it worked out..

 

[Allison]

Or, ask a Moderator to Edit the Title which I just did.

This thread was bordering on/blatant defamation with "fraud" and ticket sites who don't even sell 10-day park hoppers being named in multiple posts.

Please be mindful of businesses and their reputations. Thanks!

Thank you.

 

[tigerlilly]

OP here.. I literally just got out of the OR at work (we cannot have phone in there so my daughter had been texting me and I just read her texts as I drove home..technically thats not texting and driving ).

I truly apologize for waiting so long to respond. When I spoke with the agency this am they said it could take a few hours or more to resolve. So I posted and went off to work knowing my daughter had all the information also. My daughter also emailed so they followed up with her. They have been very helpful and obviously without their help none of this would have been resolved. It appears it really was an IT issue from the beginning? I put a ? mark because I literally don't know how else it could not have been anything but a technical malfunction.

It appears Disney made a set of ghost tickets. That is what we are being told and one set was cancelled and the other who knows where they were put? I literally have no idea how this happens or why it would happen. I cannot express how strange this whole experience has been. I have never heard of such a thing and that was partly why I initially posted..to see if I was crazy or if anyone else had had problems.
I spoke with three different people at Disney yesterday and two different CM on different days all about this ticket issue. Like I said at first they told me it was an IT issue and that they could see the tickets and it would be fixed and then yesterday it became it is a ticket issue and the ticket seller requested a refund on my tickets. Those were the words the first ticketing CM I spoke with used. The second time I called ticketing (yesterday evening after not being able to speak with the seller and after posting here) I was told the ticket seller is like a TA and only they could fix this and I really felt like we had done something to make them take my ticket back. Thus my reaction... understandably I stressed! Disney trips are supposed to be fun lol.

Or, ask a Moderator to Edit the Title which I just did.

This thread was bordering on/blatant defamation with "fraud" and ticket sites who don't even sell 10-day park hoppers being named in multiple posts.

Please be mindful of businesses and their reputations. Thanks!

Thank you very much for changing the title. When I posted it yesterday it was not my intent to defame anyone I just honestly didn't know if I had been taken. I apologize as I should have worded it differently. At that point Disney explained to me that the tickets were refunded way back on March 8...but the tickets were never out of my MDE till April 9. One of the reasons I didn't put the name was because I didn't want to seem like I was blaming the ticket seller until I knew exactly the outcome.

The final thing I would say is that if your tickets disappear be very insistent with Disney to try and find them. I am relieved that my faith in the online Disney communities is well placed.

Thanks again for all who were supportive.

 

[fla4fun]

How long does Disney's system have to glitch in the same basic ways before we call it intentional?

Well, in all fairness, the glitch could have been in the third party's computer system, Disney's computer system, or in the communication between them. We don't know what caused the system to create a phantom set of duplicate tickets. When I worked for a ticket reseller, it happened occasionally to us with Disney, Universal, and Sea World, for a myriad of reasons - sometimes as simple as an internet connection hiccup on one side or the other just at the moment the two computer systems were communicating to issue the tickets. Most of the time the issue would appear immediately so it could be fixed right away, but sometimes the guest would get all the way to the gate before it was caught and fixed. But when I used the word "unintentional" I meant it on behalf of the third party company, who was really catching the heat in some of the posts. It felt like people were assuming that the third party deliberately did something to the OP's tickets, and it turns out they didn't.

 

[caliope]

I'm glad it all worked out for OP and her family.

 

[jeff_h]

Glad it worked out... and just went to my MDE account to check the list of tickets/cards for upcoming trip (and probably not the only one!)

 

[ml sumner]

Glad it worked out... and just went to my MDE account to check the list of tickets/cards for upcoming trip (and probably not the only one!)

Yes!! I did this too yesterday!

 

[hiroMYhero]

Because the ticket issue has been resolved, closing.