On the phone was Neil, who identified himself as the general manager of CBR. Whoever runs the twitter account had passed along my issues to him and he was already aware of the highlights of what was going on. He asked for the full rundown of our magicband issues and our front desk visits. I gave him the shortest version possible, since I tend to rant a lot, especially when angry or upset lol.
He had already reached out to an IT supervisor before calling, which I really appreciated. He said that this is a known issue to IT for people who travel to Disney frequently and they are working on a way to fix it but in the meanwhile, they had a workaround where they would basically put most of our Magicbands in limbo. This way, we could call them in the future if we want to use those particular ones but they weren't in the account taking up data.
They weren't 100% sure this would work but it had in other cases and I will say- we had no further magicband issues during the trip!
We moved on to discuss our manager issues that morning and Neil agreed that Disney does give out fastpasses like candy and he had no idea why the manager said otherwise. He went ahead and loaded 3 anytime FPs to our account for us to use at MK when we returned. I realized after I hung up with him that the FPs he gave us had no restrictions, unlike most that exclude 7DMT and Peter Pan!
He then asked what else he could do to make up for the behavior of the manager that morning. Could I or should I have asked for something free? Perhaps. An upgrade to the Polynesian bungalows crossed my mind

. I didn't though. I told him he had already been extremely helpful and as long as the manager was re-educated, I was happy.