stuartsong
DIS Veteran
- Joined
- Mar 20, 2001
- Messages
- 728
We have three reservations at the Boardwalk in a 2-bedroom garden/pool view for October of this year. DVC called me yesterday to say one of the rooms will need to be moved to another resort because of refurbishment. They gave me an option of moving to Bay Lake or Riviera in a 2 bedroom. Unfortunately, we cannot move just one of the reservations as we want to stay together. We asked if they can find another reservation that does not involve three reservations and splitting up three families. DVC was insistent that it must be the one reservation. We offered to move all three reservations, but they stated that there is not three 2-bedrooms available at any resort. We then told them that we cannot move our reservation.
This is when it gets really interesting. The cast member threatened that they will just cancel the reservation if we do not accept the change. When I asked how this one reservation was chosen to be moved, they replied that it was the last reservation made for the availability. I told them that was absolutely false because these reservations were walked 2 days before the 11 month window opening and that it was probably one of the first reservations made. The CM actually asked me how I know that it was made the early. I explained that it was planned very early for the family trip and the confirmation number will tell them the exact day the reservation was made. This caught them off guard that I knew all this information.
I have asked to speak to a supervisor since I am not willing to relocate for just the one reservation or have the reservation cancelled. The first thing I was told was that I was speaking to the supervisor on duty. I asked that they should be someone higher to resolve this issue. She finally said that I would have to wait to be called back.
In the 23 years of owning DVC and making lots of reservation, I have never had a situation where DVC is calling to tell me that the reservation will have to be moved or threatened to have it cancelled. I feel like DVC is trying to strong arm me into moving my reservation instead of looking for another reservation that does not involve three families traveling together. I have also never had or heard of DVC saying that they would cancel the reservation if I don't accept the move.
This is when it gets really interesting. The cast member threatened that they will just cancel the reservation if we do not accept the change. When I asked how this one reservation was chosen to be moved, they replied that it was the last reservation made for the availability. I told them that was absolutely false because these reservations were walked 2 days before the 11 month window opening and that it was probably one of the first reservations made. The CM actually asked me how I know that it was made the early. I explained that it was planned very early for the family trip and the confirmation number will tell them the exact day the reservation was made. This caught them off guard that I knew all this information.
I have asked to speak to a supervisor since I am not willing to relocate for just the one reservation or have the reservation cancelled. The first thing I was told was that I was speaking to the supervisor on duty. I asked that they should be someone higher to resolve this issue. She finally said that I would have to wait to be called back.
In the 23 years of owning DVC and making lots of reservation, I have never had a situation where DVC is calling to tell me that the reservation will have to be moved or threatened to have it cancelled. I feel like DVC is trying to strong arm me into moving my reservation instead of looking for another reservation that does not involve three families traveling together. I have also never had or heard of DVC saying that they would cancel the reservation if I don't accept the move.
