bbeagle
DIS Veteran
- Joined
- Apr 18, 2013
- Messages
- 959
Many companies appear to have loyalty programs, but it's rare that they actually encourage loyalty.The man was dumb founded when I pointed out that every other industry on the planet has loyalty programs…. It was as foreign of a concept as life on Mars …..
An airline might give someone 5,000 points for a flight... then they'll turn around and give out 40,000 points to a new customer if they sign up for their credit card. Can an existing credit card customer get those points? Nope.
A cable company will give cheaper rates for the first 6 to 12 months when first signing up. Existing customers? Nothing. Same with signing up for a streaming service. Cheaper rates at the beginning.
Most 'loyalty' programs encourage the customer to re-sign up with new information, or move to a competitor who offers a better 'signing bonus'.
There really should be a loyalty where something like Netflix is $15/month to start. Every 6 months, the price goes down 10% off. Once it's at 50% off, it stays there if you continue to be a customer. People who are still paying $10 when the new rates go up to $20+/month will never quit.