This may change your mind about buying a dyson

[TheButlerDiditt]

How would the company ever prove that someone actually USED a Dyson?

 

[KATIESMOMMY]

I have new carpet and it is the frise (sp?) and have the yellow dyson. I have not encountered any problems with it.
Maybe I'm just lucky or had a good installer?

This is probably one of the few areas that I actually know anything about. My Dad has been a carpet installer for over 40 yrs so I know carpet.
Frieze carpeting is a short "twisted" type carpeting, its used for high traffic areas. The problem with Dysons are that they suck too hard in all honesty. Carpeting needs to be vaccuumed regularly, but not everyday unless it gets extremely dirty. Most carpet damage occurs from misuse or agressive cleaning which includes using high suction with the combination of beating the carpet. It effectively pulls the nap right out or mangles it causing the fibers to tear out or seperate. My Dad tells his customers to treat their carpet like it was human hair. Over cleaning it like shampooing hurts it, over aggressive brushing (vaccumming) causes it to break and tear out etc....
Dysons are wonderful machines, but, they can and do damage flooring. Because of their power, cleaning is not needed everyday....
Other carpets will thrive with a Dyson, a nice shag/plush actually gets fluffed basically when used. BUt again, everything in moderation.
OP I am sorry about your carpet, but aggressive cleaning, and its easy to prove, voids the warranty. You could file small claims but I dont know how far it would get you...

Firsttimer - my Dad would love your quote though, its all in the installer

 

[KATIESMOMMY]

Our new carpet is starting to look really "fuzzy" hard to describe. We paid big bucks for this carpeting hoping it would last. I noticed when I vacumm there are rows of indentations on the carpet. What is "corn rowing"?

http://www.carpetworldfargo.com/floor_care_tips.php

 

[Not so Dumbo]

I suspected something like that may be going on with my carpet and dyson. Although I didn't want to admit it. We replace our carpet in September and it's already showing excessive wear. I suspect it has to do with not being able to adjust for the carpet height and the brutal beater bar.

 

[Boston Tea Party]

And here I thought we just bought a house with cheap carpet!

That explains what is going on around here...

Not sure about turning the beater bar off. I will have to try that next time.

 

[luvdzne]

Our new carpet is starting to look really "fuzzy" hard to describe. We paid big bucks for this carpeting hoping it would last. I noticed when I vacuum there are rows of indentations on the carpet. What is "corn rowing"?

Does the warranty specifically state vacuuming with a Dyson voids the warranty?

I bet if you challenged it, a court would go in your favor; however, who wants to spend the big bucks for that. Of course, if this is rampant maybe a class action will come up.

This is probably one of the few areas that I actually know anything about. My Dad has been a carpet installer for over 40 yrs so I know carpet.
Frieze carpeting is a short "twisted" type carpeting, its used for high traffic areas. The problem with Dysons are that they suck too hard in all honesty. Carpeting needs to be vacuumed regularly, but not everyday unless it gets extremely dirty. Most carpet damage occurs from misuse or aggressive cleaning which includes using high suction with the combination of beating the carpet. It effectively pulls the nap right out or mangles it causing the fibers to tear out or separate. My Dad tells his customers to treat their carpet like it was human hair. Over cleaning it like shampooing hurts it, over aggressive brushing (vacuuming) causes it to break and tear out etc....
Dysons are wonderful machines, but, they can and do damage flooring. Because of their power, cleaning is not needed everyday....
Other carpets will thrive with a Dyson, a nice shag/plush actually gets fluffed basically when used. BUt again, everything in moderation.
OP I am sorry about your carpet, but aggressive cleaning, and its easy to prove, voids the warranty. You could file small claims but I dont know how far it would get you...

Firsttimer - my Dad would love your quote though, its all in the installer

OP here....I am lucky to vacuum my carpet once a week. I am honestly not an aggressive carpet vacuumer, I'm rather gentle. I could understand if the carpet was consistently the same from vacuuming. The problem is in high traffic areas. My stairs I obviously don't use the vacuum on and it has the same issues as the area that is vacuumed so their reasoning doesn't fly with me. I managed to get Shaw to send out another inspector tomorrow. I told them to explain how it could be the vacuum if it is on the stairs also. She couldn't answer except to send someone else out. So we'll see.

I find it misleading if the vacuum does such damage to carpet and it is not listed in the warranty. If they will not warranty carpet that a dyson is used on then they should say so in the warranty.

I also find it misleading and confusing for them to say use a vacuum with good suction and a beater bar, then turn around and say they will not warranty a carpet that a vacuum with a good suction was used on.

Also with the cornrowing it says to use the beater brush and vacuum in different directions to avoid them. Use the beater brush, don't use the beater brush, which is it? I also bought the top of the line expensive carpet.

 

[luvdzne]

And here I thought we just bought a house with cheap carpet!

That explains what is going on around here...

Not sure about turning the beater bar off. I will have to try that next time.

I tried to vacuum with the beater brush off like they recommended me to do on the report and it didn't pick up hardly anything. If you can't use the beater brush I think you'd have a hard time maintaining the carpet. Also for the type of carpet we have it is recommend on their warranty to use the beater bar and vacuum frequently. Funny thing is I now know more about carpet than I ever cared to.

 

[KATIESMOMMY]

OP- I feel for you, I really do. It may be an issue with the carpeting itself if the cornrowing is showing on the steps, but again, that is a high traffic area so its catch 22. Lack of sweeping can cause the same issue...but with a freize, its a durable carpet but it is prone to the crushing that is called cornrowing. I will tell you dealing with Shaw is NOT going to be an easy thing, you getting them to send out another adjuster is a good sign though. One last piece of advice, Shaw is one of those that you are paying alot for their name, perhaps not the quality of the carpeting so much anymore...good luck and keep us posted.

 

[KATIESMOMMY]

I tried to vacuum with the beater brush off like they recommended me to do on the report and it didn't pick up hardly anything. If you can't use the beater brush I think you'd have a hard time maintaining the carpet. Also for the type of carpet we have it is recommend on their warranty to use the beater bar and vacuum frequently. Funny thing is I now know more about carpet than I ever cared to.

I think the problem with the beater bar is that it is set to low, if the bar is too low it is actually scraping at the carpet and with the high suction it makes it worse, it almost causes it to yank out the fibers...I don't own a dyson ( my Dad would kill me if I did lol) but if you have one please have your setting up so its not dragging on the carpet, just where it is hitting the top of it...it should be easy to push, extremely easy, if it has to be manhandled or you feel like you have had a workout pulling and pushing you have your deck too low on it.

 

[vickyBaby]

What state was the carpet installed in?

What state was the carpet manufactured in?

You might have a Consumer Fraud case.

 

[disneybound31]

This thread interests me as well... we bought new carpet last year and it was badly damaged and mangled by the installers who were rude to boot. (Cursed AT me in front of my children) Yeah. So anyway- long story short it was like nothing I have ever experienced to get LOWE"S to reinstall with a different install team. It was truly a horrible experience and I now boycott our Lowe's in my own little protest over their horrible customer service. NOW the new carpet (same exact carpet, but new shipment- also high end with supposedly a great warranty on staining and wear) is matted horribly in the high traffic areas and showing general dirt even tho we do not wear our shoes on it 99% of the time. I would not even dream of trying to get the carpet looked at or even see about the warranty kicking in- that is how traumatic those 6 months were dealing with it in the first place.

I would love to know what recourse we have when we get conned into crappy carpet. Why do they make it so hard?

Sorry to hijack...

 

[luvdzne]

OP- I feel for you, I really do. It may be an issue with the carpeting itself if the cornrowing is showing on the steps, but again, that is a high traffic area so its catch 22. Lack of sweeping can cause the same issue...but with a freize, its a durable carpet but it is prone to the crushing that is called cornrowing. I will tell you dealing with Shaw is NOT going to be an easy thing, you getting them to send out another adjuster is a good sign though. One last piece of advice, Shaw is one of those that you are paying alot for their name, perhaps not the quality of the carpeting so much anymore...good luck and keep us posted.

The funny thing is I didn't even so much notice the cornrowning until they brought it up. Now that they mentioned it that's all I see. Go figure! Anyway, the carpet is frizzing in the high traffic areas as well as coming untwisted. Your probally right about paying for the name and not necessarily quality, however it's hard to know what is quality anymore with anything. We researched before we bought and it had high ratings for stain and wear and tear. This frieze definitely is not durable! I bought cheap cheap cheap carpet for in the bedrooms and it looks 10xs better than this stuff. Anyway, thank you for your input! You've actually been very helpful. I wish I ran across you before we purchased the carpet.

I think the problem with the beater bar is that it is set to low, if the bar is too low it is actually scraping at the carpet and with the high suction it makes it worse, it almost causes it to yank out the fibers...I don't own a dyson ( my Dad would kill me if I did lol) but if you have one please have your setting up so its not dragging on the carpet, just where it is hitting the top of it...it should be easy to push, extremely easy, if it has to be manhandled or you feel like you have had a workout pulling and pushing you have your deck too low on it.

Dyson has a self adjusting beater bar. The vacuum is definitely easy to push and pull. It doesn't even leave those deep just vacuumed marks that a lot of vacuums leave.

What state was the carpet installed in?

What state was the carpet manufactured in?

You might have a Consumer Fraud case.

IL and I have no idea where it's manufactured. Interesting!

This thread interests me as well... we bought new carpet last year and it was badly damaged and mangled by the installers who were rude to boot. (Cursed AT me in front of my children) Yeah. So anyway- long story short it was like nothing I have ever experienced to get LOWE"S to reinstall with a different install team. It was truly a horrible experience and I now boycott our Lowe's in my own little protest over their horrible customer service. NOW the new carpet (same exact carpet, but new shipment- also high end with supposedly a great warranty on staining and wear) is matted horribly in the high traffic areas and showing general dirt even tho we do not wear our shoes on it 99% of the time. I would not even dream of trying to get the carpet looked at or even see about the warranty kicking in- that is how traumatic those 6 months were dealing with it in the first place.

I would love to know what recourse we have when we get conned into crappy carpet. Why do they make it so hard?

Sorry to hijack...

Sorry about your nightmare from Lowes. It actually sounds like my experience with them installing my Pella patio door. That's been another nightmare of mine that I've been dealing with for over a year and half. That's another thread though!

It comes down to companies not making quality products anymore and us as consumers getting stuck with their cheaply made crap! Carpet used to last for years, who knew this would last under 8 months. The sad thing is the carpet that we replace that was in here for over 15 years looked better than this does. The only problem was it was an ugly blue.

The inspector called and rescheduled for next week, so I'll let you know as soon as I find out the out come.

 

[geetey]

I think the problem with the beater bar is that it is set to low, if the bar is too low it is actually scraping at the carpet and with the high suction it makes it worse, it almost causes it to yank out the fibers...I don't own a dyson ( my Dad would kill me if I did lol) but if you have one please have your setting up so its not dragging on the carpet, just where it is hitting the top of it...it should be easy to push, extremely easy, if it has to be manhandled or you feel like you have had a workout pulling and pushing you have your deck too low on it.

Very interesting thread. Please keep us posted, OP!

KatiesMommy - if your dad would kill you for using a dyson, what kind of vacuum would he recommend? We are not over-vacuumers (probably vacuum every other week ) but part of the reason we selected the vacuum is the endorsement for asthma sufferers. Seems like a catch 22 situation for me! Too much suction - bad for carpet; not enough suction - bad for my breathing.

 

[KATIESMOMMY]

Very interesting thread. Please keep us posted, OP!

KatiesMommy - if your dad would kill you for using a dyson, what kind of vacuum would he recommend? We are not over-vacuumers (probably vacuum every other week ) but part of the reason we selected the vacuum is the endorsement for asthma sufferers. Seems like a catch 22 situation for me! Too much suction - bad for carpet; not enough suction - bad for my breathing.

Dysons are wonderful, I dont think they normally cause a problem when used within reason, if you are sweeping everyday and you have the deck too low, yeah you may have a problem. If you have you deck high enough that the vac moves freely and you make sure to change the direction you vac occasionally you should be alright. Stay away from commercial "steam" cleaners as the chemicals they use have been known to rot the jute on the back of the carpeting and if you clean it yourself make sure not to "soak" the carpet.
Understand my Dad is on the older side, he is now pushing 70 and doesnt do much in the way of installing in the last 3-4 years. He is partial to his hoovers and claimed the the hotels usually had the best in the way of vacs for what its worth.
The only other thing I wanted to address is in regards to the Lowes installation issues. PLEASE PLEASE check the references on your installers!!! Carpet installers aren't what they used to be. Now many "handymen", men with no experience at all claim they can lay carpet. I dont know what the hiring criteria is for the large box stores, but I have heard many horror stories and know my Dad did a lot of repairs for other customers who had a bad installation and couldn't get the stores to fix it.
Your best bet is always to get a reccomendation from someone who had a good install. Next is check some of the smaller carpet stores, even though they may not have the name brand recognition as a Menards or Lowes or HD, you will normally get better customer service and they usually have installers they know, most installers are independant contractors, and can refer you. ALWAYS ALWAYS check references or with the BBB. If you cant find an installer, call a builder of new higher end homes. They can direct you to an installer or to a company who can give you names. The higher end builders normally only use the best.... My Dad did mainly new construction for the high end homes, he wasnt employed by the wholesaler who sold the company the carpet, but he was referred to the builder by the wholesaler.With carpet you normally you will get what you pay for, if they can give you a "cheap" price thats normally what you are getting, or they will make ya a killer deal on installing it if you buy their "high end" grades...half the time its a mid grade and you get shoddy installation.
Sorry to drone on...good luck everyone!

 

[tlbwriter]

Consumer Reports lost all credibility with me when they had that car seat fiasco.

Me too. I do trust them for some things (long-term reliability ratings on cars, for example) but their tests and ratings should not be considered gospel.

 

[meandtheguys2]

We just bought a Eureka (not hoover as I stated earlier!) that has tested better than the dyson in many areas. Of course, it might then have the same carpet issues!

It was $138 from Walmart, and I love it. It picks up the cat hair like a charm!

 

[DISNEYLOVER70]

I own a Dyson Animal and had Frieze carpet installed about 4 months ago. I vacuum constantly and haven't had any issues. Hopefully I won't ever. I wouldn't give up my Dyson for anything!

 

[ProudMomTo3Boys]

I have had my Dyson animal for over a year now, probably closer to 2 years and I love it. It picks up so much dirt that my other vacuum never did. I have never had any problem with my carpet at all because of it.

 

[mookie]

The funny thing is I didn't even so much notice the cornrowning until they brought it up. Now that they mentioned it that's all I see. Go figure! Anyway, the carpet is frizzing in the high traffic areas as well as coming untwisted. Your probally right about paying for the name and not necessarily quality, however it's hard to know what is quality anymore with anything. We researched before we bought and it had high ratings for stain and wear and tear. This frieze definitely is not durable! I bought cheap cheap cheap carpet for in the bedrooms and it looks 10xs better than this stuff. Anyway, thank you for your input! You've actually been very helpful. I wish I ran across you before we purchased the carpet.


Dyson has a self adjusting beater bar. The vacuum is definitely easy to push and pull. It doesn't even leave those deep just vacuumed marks that a lot of vacuums leave.


IL and I have no idea where it's manufactured. Interesting!



Sorry about your nightmare from Lowes. It actually sounds like my experience with them installing my Pella patio door. That's been another nightmare of mine that I've been dealing with for over a year and half. That's another thread though!

It comes down to companies not making quality products anymore and us as consumers getting stuck with their cheaply made crap! Carpet used to last for years, who knew this would last under 8 months. The sad thing is the carpet that we replace that was in here for over 15 years looked better than this does. The only problem was it was an ugly blue.

The inspector called and rescheduled for next week, so I'll let you know as soon as I find out the out come.

If you are in IL, can I ask where you bought your carpet? We are in IL also, and just had a Shaw Frieze installed through Luna. We are now in the process of looking for a new vacuum, and we are between the Dyson and an Oreck. Just curious.

 

[ObsessedwiththeMouse]

I have a new home, built over 3 years ago, and have never had a problem with my Dyson. I'm sure the warranty on the carpet has long expired.

We love our Dyson in a house full of asthmatics and will continue to use it!