Like Pete has commented on a few times in the podcast, I don't know why the other airlines don't follow SWA business model. After all copying is the sincerest form of flattery. Right?
Great business model, laid back atmosphere...I flew them for the first time in Feb...didn't love them or hate them...but I found this out, which was less than impressive....
Great business model, laid back atmosphere...I flew them for the first time in Feb...didn't love them or hate them...but I found this out, which was less than impressive....
That link is from the original fine against them. It made the news again this month when SWA was able to reduce the fine to $7+ million instead. I assume the fine hurt them a bit, so I am sure they have cleaned up their act. Either way, it still makes this nervous flyer go "hmmmm."
On a positive note, 2 friends of mine are air traffic controllers and they told me that if I'm flying Southwest then I'm in good hands and have nothing to worry about.
I am a big fan of SW airlines. In one of my recent classes, we had to profile a company's corporate culture. One of the teams chose SW. It made me an even bigger fan of the airline! They are truly a business who values their employees. I wish all businesses followed their model.
We tried AirTran a few times, but I always come back to SW. Now if only we could get them to fly to China...
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