This code fiasco is making Disney look really bad

[boomhauer]

I'm not just saying it because I haven't ever gotten any code or pin - I'm saying it because the amount of different stories we've read from DIS board members leaves me to believe that Disney tells their CRO absolutely NOTHING.

I can not believe how many different versions we've heard. Some can use it without, some can't, some have been told it's a general code, some have been told it's attached to your name, some have been told it's attached to a pin but they can use it, etc.

It's mindboggling to me that Walt Disney World, the biggest vacation destination in the world, has this type of confusion amongst themselves and amongst their guests.

No excuse.

Seriously, if I were a supervisor or manager at Disney and was reading these boards, I would be embarassed and humiliated.

 

[lillygator]

but in all fairness, everything we hear on the DIS (read) is second hand info (in terms of a guest calling in and speaking with a CM, we are obviously not three way calling with them)....you know the game where you whisper one story to someone, then they whisper it, then by the last person it has completely changed.
I am sure there is a tad of this going on here as well.

 

[boomhauer]

There may be, but this isn't the first time we've heard about this nonsense. And I know, from first hand experience, what people are saying here has happened before.

I swear, Disnsy pulls this foolishness on purpose. Someone in their marketing department has convinced their uppers that this is some brilliant marketing scheme.

I'm serious too. No company the size of Disney could be doing this by accident. It's unexcusable.

 

[mking624]

There may be, but this isn't the first time we've heard about this nonsense. And I know, from first hand experience, what people are saying here has happened before.

I agree, it's not the first time this has happened. And the thing is, it's not even just on codes either...
This past fall with MNSSHP, there was a fiasco regarding the elimination of the in between hour of day guests leaving and party guests arriving (the hour they decorate the park). SEVERAL of us emailed Guest Services wanting to know what was going on. As responses came in, people were posting what they heard via phone (as many had supervisors email them and tell them to call them specifically) or even by email...and people were even posting the email responses. Kinda hard to play the "telephone" game when you're posting the very email response you received.

When you're dropping a bunch of money, you want to feel reassured. Consistency is extremely important....and while I'm not going to stop vacationing at WDW because of this, I know plenty of people who would. I mean, what does it say when it seems like every time you pick up a phone or send an email, you get a completely different story?

 

[Tissa]

How do you consider it a code fiasco? Disney is sending special codes to some who come here and post about it. This causes tons of people trying to get in on the special code which isn't theirs to begin with. I don't believe CRO has a list of codes on hand to run down for everyone that calls in. If it shows up, then it shows up.

If Disney reads this board they probably aren't the least bit humiliated, why should they be?

 

[mking624]

How do you consider it a code fiasco? Disney is sending special codes to some who come here and post about it. This causes tons of people trying to get in on the special code which isn't theirs to begin with. I don't believe CRO has a list of codes on hand to run down for everyone that calls in. If it shows up, then it shows up.

If Disney reads this board they probably aren't the least bit humiliated, why should they be?

The thing is that we have no idea if it's a pin code tied specifically to certain people or not. We know there IS a pin code out there right now for 40% room only. But there is also a 3 letter code for packages that people are getting without even having the pin code for their household. Some people are being told by Disney it's tied to a pin code and you can't use it otherwise. Others (such as myself) are being told by Disney that it is a general code and you do not need a pin code attached. I simply inquired to see if a pin code was available for our household...didn't mention the 3 letter code because I was interested in the 40% room only so that's actually why I called...I had no intention of trying to take a special code that "wasn't mine to begin with". The CM told me that I didn't have a pin code, but there was a general code I could use for a package (basically rack rate for tix/dining and it gave the 40% off the room). I asked to speak to a supervisor about it because I knew the confusion it was causing on this board. The supervisor came on and he told me the same thing...it was a general code. True or not? I don't know. People are being told different things by Disney. And that's not right...and it's not the first time Disney has been giving out all kinds of conflicting information...and it's not always with codes either. Communication, whether it's codes, MNSSHP, or something else, isn't always their strongest suit.

 

[Sammie]

It is a code fiasco because you have some CMs adherring to policy and others totally disregarding it. Which is not fair.

Policy is codes are either general public codes available to everyone and they are usually listed on the Disney website, in newspapers etc.

PIN Codes are address and name specific and are mailed to the address or by email.

CMs by policy are not supposed to book a reservation without the guest calling in and having the code in their possession at the time of the call. They are not suppose to search your profile to see if you have one. The guest is suppose to have the code when you call.

So we have CMs booking without even having a code, we have CMs searching for codes and giving out the code, and we have some CMs doing what they are suppose to do.

So yes it is fiasco and makes DRC look very bad.

 

[deelam]

I can tell you that I called 3 different CM's and got 3 completely different answers. I can't believe that Disney can't stay on top of their promo's.

Amazingly enough, I noticed the CM's often do not know the answers to simple questions about Disney. The people here on the DIS board know much more. I always do my homework here first.

 

[Mickdeb]

It is a code fiasco because you have some CMs adherring to policy and others totally disregarding it. Which is not fair.

Policy is codes are either general public codes available to everyone and they are usually listed on the Disney website, in newspapers etc.

PIN Codes are address and name specific and are mailed to the address or by email.

CMs by policy are not supposed to book a reservation without the guest calling in and having the code in their possession at the time of the call. They are not suppose to search your profile to see if you have one. The guest is suppose to have the code when you call.

So we have CMs booking without even having a code, we have CMs searching for codes and giving out the code, and we have some CMs doing what they are suppose to do.

So yes it is fiasco and makes DRC look very bad.

Well said Sammie, my thoughts exactly.
Deb

 

[lillygator]

Kinda hard to play the "telephone" game when you're posting the very email response you received.

the parties and the closing hour is a completely different story. We attended both so I too was interested in the times, but those were eventually published ON the website (the times). Not via email or secondhand....

 

[ckoncurat]

Just to support your point-
I called today and was given cnflicting info from two different cast members. One said this was a general code available for all of fall. The other told me it was a pin required code, and was only applicaple on specific fall dates.

 

[mking624]

the parties and the closing hour is a completely different story. We attended both so I too was interested in the times, but those were eventually published ON the website (the times). Not via email or secondhand....

"Eventually" as in when? Because when I came back from the first party, the times were still listed incorrectly on the website...so if it was changed, it wasn't until after that point. So no, not really different. I make the comparison because just like the parties, we have CMs saying all kinds of different things. And in this case, we actually have codes working regardless of the household having a pin code or not. There's a problem when a corporation is giving so many conflicting answers.

 

[boomhauer]

How do you consider it a code fiasco? Disney is sending special codes to some who come here and post about it. This causes tons of people trying to get in on the special code which isn't theirs to begin with. I don't believe CRO has a list of codes on hand to run down for everyone that calls in. If it shows up, then it shows up.

If Disney reads this board they probably aren't the least bit humiliated, why should they be?

As the others above me have said, it's a fiasco because of all the conflicting information.

The fact of the matter is, if Disney is going to offer these special codes, then they should be prepared to hear from other guests who were not offered the special code.

Now, as wrong as I tihnk it is that Disney doesn't offer everyone the same pricing, I'll accept that as part of their business practice. What I don't accept is the fact that they apparently have no policy when it comes to these codes. At least, none that is passed along to their CRO.

I assure you - With the amount of posts about this code, if someone high up at Disney IS reading this, they're embarassed. And if they aren't, then they don't care much about their job or the reputation of the company.