I guess this is just my opinion, but if someone has a deposit guaranteed reservation, and it's Disney's computer glitch that caused the problem, it should be Disney trying to offer people something that would be acceptable for them to switch hotels, in order to make it up to the guest expecting to stay at the Polynesian. If it really is that booked, to where 100% of the non-suite rooms are booked at all the other deluxes, then they need to decide on what to offer the people to make up for not being able to provide what they had contracted to provide, whether that be upgrading them to a suite, or offering a moderate or value room with tons and tons of free stuff, like comping a bunch of meals and park passes, etc., or offering to move them to different dates, or cancelling the reservation with a full refund if absolutely nothing else is available that the guest is willing to take. But just saying "We'll have to move you to this resort with a completely different location and theming, you don't have a choice" doesn't cut it. These people and Disney contracted for a stay at a Polynesian-themed resort, with expectations of monorail service to the Magic Kingdom and Epcot parks. If Disney cannot provide that, then it's Disney's responsibility to try to provide something that will accomodate the guest instead. I know under the law they are only required to provide a similar type of room, but I think we have a unique case with Disney, where we're not talking about a generic deluxe hotel room that you can find in any city vs. another generic deluxe hotel room. In this particular instance, location makes a huge difference, as well as types of transportation, and also the theming is unique to each resort, which is part of the experience that is contracted here. That's why I think some extra measures should be taken by Disney besides just putting the displaced guests in any deluxe rooms they can find.