It's ironic. I like FP+, not everything about it, like the IT, but the concept in general. I also liked the old paper FPs. However, I did a survey recently specifically asking about
MDE and the process of choosing/changing FP+. I actually had to respond in the survey that I felt anxious, frustrated, and a little confused while making/changing FP+, even though I have done it before. I think WDW is getting a little unsure (not a lot because they ponied up a boat load of money that will never allow them to say too many bad things), based upon the questions in the survey.
I feel bad for first time WDW visitors; I wonder if they have any idea what they are getting themselves into. However, this was true before with paper FP. I remember having to explain it to a lot of first timers at the machines, even though it was my first time too. One poor family missed out on TSMM, because they couldn't stay past a certain time but had gotten a late FP.