The Ugly The title of this trip could have also been "Guest behaving badly" We saw quite a number of guest out and out abusing CM's to the point I felt they should have been tossed out.
1st example. When we were checking in, there was a women yelling

at the desk clerk because her view was lousy. DVC'ers I mean screaming, calling the poor girl names and cursing because she did not like her view.
2nd example: At tony's a women with children was cursing the podium staff because she didn't have an ADR and evidently couldn't get a meal without a waiting. Once again, plenty of name calling, 4 letter words and threats to sue Disney.
Unfortunately we saw 2 more examples of this and the justification for this abuse from all 4 guest was "Do you know how much money I paid for this vacation" Correct me if I'm wrong but is there a line in the confirmation letters saying if you're vacation isn't picture perfect you have the right to abuse the staff? I must have missed it. I'm happy to say that all the CM in the situations handled themselves professionally and maturily.
Way to go CM's
E