matty624
DIS Veteran
- Joined
- Mar 16, 2002
- Messages
- 737
We bought a DVD player for the car, dw's family live 2-3 hours away and we visit all too often!
Unfortunately it broke down...
We'd bought it from a Canadian company called Merconnect. They have a UK 'office' (I'll come back to that later) so you avoid paying import duty but pay the shipping from Canada.
Dw duly sent it back to the Uk office, which it turns out, is a private address?
That was the last we've seen of it!!!
Dw opted (hindsight is a wonderful thing) to send it as a normal package, not recorded delivery. Still cost her £8 though!
So the PO say that if it hadn't been delivered it would have been returned to us (we'd put a return address on) after 2 weeks.
It's three months later.
Merconnect say they never received it!
We've got nowhere left to go now.
The PO have offered us £30, for a £90 item.
So to sum up, either Merconnect are lying, or the PO are completely incompetent!!!
Either way, it's b****y annoying!!!!
Ian
Unfortunately it broke down...
We'd bought it from a Canadian company called Merconnect. They have a UK 'office' (I'll come back to that later) so you avoid paying import duty but pay the shipping from Canada.
Dw duly sent it back to the Uk office, which it turns out, is a private address?
That was the last we've seen of it!!!
Dw opted (hindsight is a wonderful thing) to send it as a normal package, not recorded delivery. Still cost her £8 though!
So the PO say that if it hadn't been delivered it would have been returned to us (we'd put a return address on) after 2 weeks.
It's three months later.
Merconnect say they never received it!
We've got nowhere left to go now.
The PO have offered us £30, for a £90 item.
So to sum up, either Merconnect are lying, or the PO are completely incompetent!!!
Either way, it's b****y annoying!!!!
Ian