I just got back from a week at the Swan and wanted to do a quick review of my stay.
Alcove Room-Not as big as I anticipated but it was large enough for 3 people one of which is a messy 13 yr old boy. We were on the 4th floor (no balcony) and faced trees that semi-blocked our view of the ferry stop and then a great view of the Boardwalk. We were able to see some the fireworks from Illuminations.
Housekeeping-Great! No complaints here. One minor thing was that when we arrived there was no bedding for the sofa bed. We called guest services and they said someone would be coming by. After an hour no one had come. Before we made a second call, GS called us and asked if someone had dropped off the bedding yet. We told them no and within five minutes someone was knocking on our door.
Dining-Picabu was our favorite place to eat. There was a variety of dishes (hot and cold) and lots of snacks to choose from. Although the food was a bit pricier than Disney counter service it was always hot and fresh. We also did the breakfast buffet at Garden Grove (no characters). This we regretted. There were lots of food but most of it was lukewarm or just didn't taste that fresh. We should have gone to Picabu.
Ferry Service-Also no complaints. One always arrived within ten minutes and the best was going to HS since we were the last to be picked up and the first to be dropped off. Using the ferry to go to Epcot took a long time and opted for walking instead.
Bus Service- Buses were always within ten minutes and only twice did the bus stop at each Epcot resort before driving to the final destination. Once it was incredibly crowded on the way to Downtown Disney as it picked up lots of convention patrons from Yacht Club.
Guests were a good mix of families and convention attendees. There was even a couple of weddings.
So now onto the one negative...
One night probably around 8:30 my mom and I were watching TV and we thought we heard a click like someone using a key card to get into our room. I didn't say anything and figured it was coming from across the hall and I know that my mom noticed because she looked over at the door but also didn't say anything. Well, it sounded again and before we knew it someone had opened our door! The lock at the top was secure so it kept the person from coming in. My mom went to the peephole and asked the person "can I help you?" and the man said "sorry" and walked away. I called down to the Guest Services and I gave them the info and they said they would send someone from security to our room right away. Within five minutes, a security officer came up and asked my mom a bunch of questions on what the guy looked like. He then said he was going to do a card history on our lock to see if the key used was legit.
After he did this, he called back to say that a guest had mistook the room number and he even spoke to the guest. Then he explained to us that sometimes the doors don't close all the way and possibly ours was left a little open and the guest had pushed the door open even though his card wasn't reading.
He assured us we had nothing to worry about. A few minutes later, maintenance called and said they were going to do a work order on the door to make sure everything was working properly.
Does that sound strange to you?
Overall had a great stay and I highly recommend the Swan.
If any questions, feel free to ask!
I booked a towncar with Tiffany Towncar Services, and from the research I've done you tip 20%, correct? So I was wondering if you take the roundtrip price and cut it in half and tip that each way (because I assume you won't have the same driver), or is it 20% of the whole roundtrip fare each way? Thanks for your help...we've always used ME and want to make sure I give our driver the appropriate amount 
