OK, so here is my take on YC concierge at this point...
We have enjoyed the resort itself and the lounge. The food and drink offerings are good and the staff in the lounge is very nice and helpful with anything we need. (example: beers for DH, lemon for my tea, keeing things refilled, tables clean, etc). Sadly I have not been impressed with the main staff members at the desks near the elevator. At check-in they seemed annoyed. They never mentioned anything about it being my birthday trip, no birthday button, etc. No welcome pack for the kids, they pretty much handed us our keys and that was it. They seemed like they'd rather be almost anywhere than here.

They aren't overly friendly or chatty with guests like we've experienced at other resorts. They haven't asked us where we are from, made small talk, etc. I've found the concierge staff at AKL, GF, WL, Poly, and the BWI super friendly to us, especially to the kids, the staff here hasn't said even a Hello to my kids, never offering them a sticker or a coloring book, etc. Not that I require anything, but usually someone will approach them and ask how they are or if they are enjoying their stay. Usually when we pass the desk they are on the phone or looking at papers. Normally we will learn a lot about the staff, where they are from, their names, etc, but I'm not thinking we'll get to know anyone here.
There is a super nice man working down in the lounge refilling the food. He said they've been down in the Presidential Suite for about two weeks and should be back to the regular lounge by Thursday or Friday at the latest. So I'll be able to experience both this week.
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