goodfood4ursoul
DIS Veteran
- Joined
- Sep 3, 2009
- Messages
- 545
OK, so here is my take on YC concierge at this point...
Sadly I have not been impressed with the main staff members at the desks near the elevator. At check-in they seemed annoyed. They never mentioned anything about it being my birthday trip, no birthday button, etc. No welcome pack for the kids, they pretty much handed us our keys and that was it. They seemed like they'd rather be almost anywhere than here.They aren't overly friendly or chatty with guests like we've experienced at other resorts. They haven't asked us where we are from, made small talk, etc...
... the staff here hasn't said even a Hello to my kids, never offering them a sticker or a coloring book, etc. Not that I require anything, but usually someone will approach them and ask how they are or if they are enjoying their stay. Usually when we pass the desk they are on the phone or looking at papers. Normally we will learn a lot about the staff, where they are from, their names, etc, but I'm not thinking we'll get to know anyone here.
:

Our experience at BC was the complete opposite- they had our buttons waiting, I received a long-stemmed rose, and we had numerous lovely conversations with CMs including Art the Greeter, who has since retired

While you are there, you might mention the Motel 6 welcome you received to someone, and give them a chance to make it right.

Hope the rest of your stay is magical!
