The BC double charged me

[eeyoresnr]

Last year we were staiing one night at ASM. we had a late flight in and was moving to BCV in the morning. when we got to ASM thay had no rooms so thay wanted to move me to all star sports. My family had a room at ASM so I didn't want to move to sports. CM said thay can move us because we booked a disney resort and sports is a disney resort. At this time I told him we will be moving to Beach Club in the morning so that to is a Disney resort so just move us there for the nigh. He said that is a delux resort I said no that is a Disney resort. Well it worked next thing I know we are in a van with the same CM driving us to Beach club for the night. No extra $$ was charged to be just the $84.00 I payed for the ASM. I think that the CM never told somebody no you booked a Disney resort again. Might have said you booked a Value resort next time.

this has given me reason to worry... we are booked for 1 night at ASMU the 14th of Dec because we added the day several months after we reserved our rom at WLV...we won't be arriving til past midnight...if we arrive and are told they don't have a room and have to go somewhere else...well let's just say my husband is not gonna be happy after driving all that time to be told there is no room lets hope there is lots of pixie dust in the air that night

 

[skipperkim]

Most resorts and hotels (Disney and not-Disney) have different size rooms ... depending on the room location (some corner rooms are bigger but they don't charge you more for them). Basically what you are paying for are the services of a deluxe resort and the view and the rooms basically all have the same thing as far as bathroom, tv, phones, refrigerator, and other amenities. Some might be set up different because of eves, hallways, balconies, etc. Do you honestly think they should have 100 different room categories and prices for each room that is slightly different? I've stayed in a room at the Beach Club that had two doubles in it instead of two queens and it made no difference to me as to whether I enjoyed my vacation more or less. I've gotten a standing balcony and a full balcony and I know going in that if I book at the BC I may very well get a standing balcony. If that were a big deal to me, then I'd book at the YC where there aren't standing balconies. As far as one room being slightly smaller than the other room, that doesn't affect my vacation experience either because I'm there for the location, SAB, the amenities, etc. Personally, I don't spend time in my room other than for showering, changing clothes and sleeping. I don't go to Disney to sit in my room so if my room is slightly smaller it doesn't affect my experience and I don't get upset at paying the same price as a room that might be slightly larger. We got one of the smaller rooms at the GF once and I paid the same as I did when I got a larger room. It did not change my vacation experience.

If the room size and bedding is a huge deal for someone, then they should maybe stay somewhere where the room dimensions and bedding are guaranteed.

What if you didn't know there were doubles in the room since Disney doesn't make this info widely known? Some people don't sleep together in a double bed at home, why would they want to on vacation?

 

[CanadianGuy]

this has given me reason to worry... we are booked for 1 night at ASMU the 14th of Dec because we added the day several months after we reserved our rom at WLV...we won't be arriving til past midnight...if we arrive and are told they don't have a room and have to go somewhere else...well let's just say my husband is not gonna be happy after driving all that time to be told there is no room lets hope there is lots of pixie dust in the air that night

Unlikely you'll have any problems.

But to set your mind at ease, odds are if you have to 'go somewhere else' -- it'll be to one of the two adjacent resorts All Star Sports or Movies. Total distance, about 250 yards.

 

[TeenaS]

What if you didn't know there were doubles in the room since Disney doesn't make this info widely known? Some people don't sleep together in a double bed at home, why would they want to on vacation?

Guess you need to know going into a Disney resort that no request is guaranteed. You should definitely request queens if that is what you want. Keep in mind you have a better chance of getting your request met if you only request one thing. For example, if a reservation has two queens, full balcony, second floor, close to elevator requested, you can be pretty sure you won't get all four of those requests met. However, if you only request one thing, I would think you'd have a better chance of getting that request met. As far as "some people don't sleep together in a double bed at home, why would they want to on vacation?" Well, I don't sleep in a queen either. I sleep in a king at home and yes I'd want to sleep in a king on vacation. Same difference I guess. But although I request a king once in a while, that request is rarely met and I don't get upset because I know there are very few kings to begin with and the chance of one being available on my check-in date is slim. I sleep in a room at home that I keep really really cool (most people would think it was cold) and I can't get it that cold at any Disney (or Vegas resort for that matter) resort even though I may paying big bucks (sometimes over $500 a night) ... it's something you just deal with when you are away ... at home you obviously can have all your own choices ... at resorts obviously all your choices aren't always available. However, that certainly doesn't stop me from going on vacation and having a good time. Everybody obviously feels some things are more important than others. To me personally, just being in a clean, safe, room at the Beach Club which is close to Epcot, no matter what the square footage of the room is or what bedding it has in it as long as we all fit, is all that I care about.

 

[EnnEss]

Most resorts and hotels (Disney and not-Disney) have different size rooms ... depending on the room location (some corner rooms are bigger but they don't charge you more for them). Basically what you are paying for are the services of a deluxe resort and the view and the rooms basically all have the same thing as far as bathroom, tv, phones, refrigerator, and other amenities. Some might be set up different because of eves, hallways, balconies, etc. Do you honestly think they should have 100 different room categories and prices for each room that is slightly different? I've stayed in a room at the Beach Club that had two doubles in it instead of two queens and it made no difference to me as to whether I enjoyed my vacation more or less. I've gotten a standing balcony and a full balcony and I know going in that if I book at the BC I may very well get a standing balcony. If that were a big deal to me, then I'd book at the YC where there aren't standing balconies. As far as one room being slightly smaller than the other room, that doesn't affect my vacation experience either because I'm there for the location, SAB, the amenities, etc. Personally, I don't spend time in my room other than for showering, changing clothes and sleeping. I don't go to Disney to sit in my room so if my room is slightly smaller it doesn't affect my experience and I don't get upset at paying the same price as a room that might be slightly larger. We got one of the smaller rooms at the GF once and I paid the same as I did when I got a larger room. It did not change my vacation experience.

If the room size and bedding is a huge deal for someone, then they should maybe stay somewhere where the room dimensions and bedding are guaranteed.

I "honestly think" that if they have 100 different bed sizes they should have 100 different room categories. While you're making up crazy scenarios, what if they had 100 different types of room and some were on fire, maybe those would be slightly less. Oh, wait, that is totally irrelevant, as is your scenario.

If some rooms have small beds, im sorry but double is small, they should be cheaper. I would be extremely angry if I paid the rates they charge at that deluxe and got doubles.

Balconies are not in the room, they have nothing to do with the sleep you get, the most important part of your hotel room. Back to beds, doubles are just over 6 feet long with queens being just under 8 feet long (I think the precise differnce is 11 - 13 inches depending on manufacturer). I'm over six feet tall, that's a big deal. That is the difference between my head against the head board and my feet over the edge and me sleeping comfortably.

The point I wanted to make in my pp was that not only are the beds smaller, which is bad enough, but so are the rooms! You shower in your room, would you do so in a stall that was shorter than you are?

As you may have noticed, I do not respond well to being talked down upon to, please don't do it in the future.

 

[TeenaS]

I "honestly think" that if they have 100 different bed sizes they should have 100 different room categories. While you're making up crazy scenarios, what if they had 100 different types of room and some were on fire, maybe those would be slightly less. Oh, wait, that is totally irrelevant, as is your scenario.

If some rooms have small beds, im sorry but double is small, they should be cheaper. I would be extremely angry if I paid the rates they charge at that deluxe and got doubles.

Balconies are not in the room, they have nothing to do with the sleep you get, the most important part of your hotel room. Back to beds, doubles are just over 6 feet long with queens being just under 8 feet long (I think the precise differnce is 11 - 13 inches depending on manufacturer). I'm over six feet tall, that's a big deal. That is the difference between my head against the head board and my feet over the edge and me sleeping comfortably.

The point I wanted to make in my pp was that not only are the beds smaller, which is bad enough, but so are the rooms! You shower in your room, would you do so in a stall that was shorter than you are?

As you may have noticed, I do not respond well to being talked down upon to, please don't do it in the future.

Sorry if you took my personal opinion as talking down to you ... it was not my intention to do that and I apologize if I worded it wrongly. My reply was only my opinion which is obviously different than your opinion.

 

[Twitterpated Dad]

If I were a hotel manager...

King bed requests are not always met.
Some rooms are too small for two queens. So they have two doubles.

Guests are unhappy when they don't get a king.
Guests are unhappy when they do get two doubles.

Let's convert some/all of the two doubles to kings. It is a DELUXE resort after all.

Oh, a little problem: a king and a day bed sleeps three, but, two doubles sleep four. That might cost us a little money. But, I did hear about this fancy new furniture they're using over at ASM in the family suites.

Since I'm a guest....

We stayed at YC once. My DW and I only had one DS(3) at the time. We requested a king/daybed and got it. We thought with only one large bed in the room that we would have a little floor space. We brought a play quilt and Thomas trains. We were wrong. The room barely held our luggage. So, the next time we stay at Epcot, it will be the BCV or BWV for us.

 

[disneyag]

My problem is not that I can't have all my "requests" honored, it's that NOWHERE on Disney's website does it state that there are double beds. In fact, one of the reasons that we stay at Deluxe hotels is to get the queen beds. I don't have any issues if my room number request, or Poly longhouse request isn't met, but I do have a problem if I assume I am getting 2 queen beds and it turns out to be 2 doubles.

 

[TeenaS]

I just looked at the Disney website for the Beach Club and under rooms I can't find anything that says it only has queen beds. I did find the following: "Room Features: Most rooms are available with two queen-size beds (available with daybed). Select rooms are available with two double beds or a single King bed." It actually says the exact same thing for the Yacht Club too which means they have double beds there also.

 

[marivaid]

We had a similar problem at BWI last summer. We got a complimentary upgrade to Concierge, but realized later that we'd been charged for it. The problem was that our upgrade was for a king-bed room and we needed 2 separate beds (sorry, I just don't enjoy sharing a bed with my mother ).
The lady who checked us in forgot to enter the complimentary upgrade code, that's why we got charged for it. A phone call to Billing department and about a week later we had our money back.

 

[kaytieeldr]

I "honestly think" that if they have 100 different bed sizes they should have 100 different room categories. While you're making up crazy scenarios,

Not bed sizes - room sizes. You'd be hard-pressed to find more than six or seven bed sizes (twin, long twin, full/double, queen, king, California king, custom).

If some rooms have small beds, im sorry but double is small <snipping out section about balconies> Back to beds, doubles are just over 6 feet long with queens being just under 8 feet long (I think the precise differnce is 11 - 13 inches depending on manufacturer).

Double/full (SAME thing) is six inches narrower than queen. First, that's not that much of a difference; and second, rooms with the larger beds should cost MORE, not the smaller beds costing less. Specifically:

Full Size or Double Beds 54” wide x 75” long
Queen Size Beds 60” wide x 80” long
(quick math: queen bed is only six inches wider and five inches longer than full/double; 75" = six feet three inches, 80" = six feet eight inches - difference of five inches. Not disputing the comfort claim, merely providing accurate measurements)
Twin Size Beds 39” wide x 75” long
Long Twin Size Beds 39” wide x 80” long
California King Size Beds 72” wide x 84” long
King Size 78” wide x 80” long

 

[susieq76]

I do not book the value/moderate resorts ONLY because of the two queens versus two doubles. Really- other than that I don't care. I would blow my stack if I paid the rate for the BC and got two doubles- really- I'd loose it.

 

[Deb & Bill]

Not bed sizes - room sizes. You'd be hard-pressed to find more than six or seven bed sizes (twin, long twin, full/double, queen, king, California king, custom). Double/full (SAME thing) is six inches narrower than queen. First, that's not that much of a difference; and second, rooms with the larger beds should cost MORE, not the smaller beds costing less. ...

Nope, rooms with doubles should cost less. Every other deluxe resort has a room with two queens for about the same price (like the YC and the BWI). So why pay more for exactly the same thing??? Doubles belong in moderates or values (or fold out studio beds in DVC resorts), not in deluxe rooms.

 

[TeenaS]

Nope, rooms with doubles should cost less. Every other deluxe resort has a room with two queens for about the same price (like the YC and the BWI). So why pay more for exactly the same thing??? Doubles belong in moderates or values (or fold out studio beds in DVC resorts), not in deluxe rooms.

The YC also has some rooms with two doubles in them. Check out the room descriptions on Disney's website. Both the BC and YC separately say, "Room Features: Most rooms are available with two queen-size beds (available with daybed). Select rooms are available with two double beds or a single King bed."

 

[Tiffany]

Just when I think there is not much more about WDW that I could learn I come across a thread like this. Double beds in the Y&BC For the prices that they charge for standard view rooms at both of those resorts having double beds in any of the rooms is unacceptable. Just another reason why we might just end up staying at the Swan on all of our future trips. I have always thought that one of the differances between the moderates and deluxe resorts at Disney was the bed size. I guess I was wrong. Oh well Swan here we come.

 

[Deb & Bill]

So now I cross the YC off my list.

 

[plutospup]

I am very surprised that BC/YC have some double beds. Honestly, one of the reasons I book deluxes is for the queen size beds. Obviously Disney has made a change in some of the deluxe rooms. By the looks of things on this thread this change is not widely known.

I just checked the disneyworld website, and sure enough it does mention...

"Most rooms are available with two queen-size beds (available with daybed). Select rooms are available with two double beds, or a single king bed."

Thanks to the OP for bringing up this info!

 

[sandym718]

I've only ever stayed at the Poly, but just reading this interesting thread, and especially the posts quoting the Disney site, gave me some questions. Unfortunately the reservations site is down right now, or I'd check myself. The way that is worded... is a King bed room a specific category you choose? I'd imagine it would have to be, b/c Disney has no way of knowing for a party of 2 whether a King bed works or not. But, the way that is worded, "select" rooms with 2 doubles or one King - to me that makes it sound like those are both specifically reserved rooms. Thus, I guess I'd assume I'd be getting 2 Queen beds unless I booked otherwise - based on how that's worded. Kind of strange to word it that way if KING is something specifically reserved when Doubles are not. If, by chance, King is NOT specifically reserved, then how on Earth does Disney know who to give those rooms to? Sorry for all the questions, this just got me thinking. Oh, and yes, I understand the fact that probably no one would specifically book 2 doubles at the same price as 2 queens, I'm just saying that if the above is true, perhaps that could be worded a bit differently. Something along the lines of "A KIng room may be reserved, our standard rooms have either 2 queens or 2 doubles"

 

[TeenaS]

At the BC and YC you can't reserve a room with a king bed - there's no category for a king and there are kings in standard views, water views, concierge standard views and concierge water views. You can request it but as everyone knows, no request is guaranteed. They try to give the few kings they have to people who have requested them. If the resort is sold out and no one has requested a king and they have to use it, then they would try to find a reservation with just one person in the room and give it to that person. With all the conventions at those two resorts, there are a bunch of people coming in by themself. As far as the double beds, you could request double beds just like you can request queen beds (don't know why anyone would request a double bed though) and of course they try to meet requests but it can't always happen. And although there are not a lot of double beds there, there are a few with standard view, water view, concierge standard view and concierge water view. As to why they have them at all, it's because there are some rooms (thanks to the layout of the building itself) that are shaped differently and a bit smaller than the average room. They are sometimes rooms at the beginning of a hall or because of the ceiling ... sort of like the dormer rooms at the GF. They must have felt that two queens don't fit in as nice. Maybe when they start renovating all the rooms next year, the doubles will disappear.

 

[fla4fun]

Maybe when they start renovating all the rooms next year, the doubles will disappear.

I don't see how that can happen, unless they replace the two doubles with one king. I've stayed in a room with two doubles traveling solo or with one other adult, and we slept just fine. The room was smaller than the two queen room (it was the same width, but it was shorter hall door to patio) but it didn't feel smaller, because the available floor space was virtually identical due to the narrower beds. If you look at a floor plan for BC (there's one floating around here somewhere) you can see all the odd shaped rooms that just aren't laid out for the typical queen/queen/daybed configuration.

If it were me, and a king or queen request was that important, I would not only request it, but give the reason why (something like "need extra length for height issues"). Maybe that would help tip the scales in your favor. I also agree that the fewer requests you make, the better your chance of getting what you want.