Hello kiddies!
Sorry for the delay, but I was really hoping that I'd have pictures to accompany my post, but sadly, they're not ready yet. I should have some by later tonight or tomorrow.
We arrived at the Grand last Wednesday at approximately 11:45 A.M. We had a garden view room booked. We got off of the Magical Express and a woman asked my last name, I told her and she motioned to another man and said "Frank, this is the ______________ family." Frank came right up to us and introduced himself and escorted us in the main door. At this point, I had a feeling that something good was happening, and as soon as we entered the lobby, Frank proved me right, by turning to us and saying, something about the year of a million dreams, and the celebration theme, but the punchline was, "YOU'VE BEEN UPGRADED TO OUR ROYAL PALM CLUB AND WILL BE STAYING HERE IN THE MAIN BUILDING WITH A LAGOON VIEW." I don't remember much after that because, honestly, I thought I might pass out. We were whisked onto the elevator and shown how to use our pass key to get beyond the 2nd floor. We were introduced to the concierge staff and then brought up to see the food and lounge on the 4th floor. Afterward, we were into room 4323 which seemed bigger than the rooms I've seen in other pictures. You walked in to face a mirror/hat rack and to your right was the vanity room, and beyond it, the bathroom. To your left was the actual room, which was as breathtaking as I had hoped it would be. The only difference I saw between our room and the other rooms I've seen is that there was a set of closet doors hiding a little shelf area with the coffee maker and extra storage, which was nice. We had a mouse towel waiting for us, and while Frank went on, I couldn't help but sneak out to the balcony, and if I had managed not to faint in the lobby, the balcony did me in. It was a gorgeous, sweeping view of the beach, the wedding chapel, the beach pool, and the stunning Polynesian. We also frequently saw the new hot air balloon from Downtown Disney. Over the course of our stay, we saw Illuminations fireworks, the Electrical Water Pageant, and Cinderella's pumpkin coach-all from our balcony. I'll treat you to one pic now....
That's right....It's great to be able to look at pictures and show people the room you stayed in. I am eternally grateful for the GF's generosity concerning our upgrade, it's hospitality I won't soon forget. The easiest way to go on is to do it by category, so here goes...
Our Room/Mousekeeping: Perfect. The room was always cleaned by noontime, and always turned down by 8:00 P.M. (loved the goodnight cards-going to frame them next to my own bed). We got an abundance of toiletries as well.
The view: Breathtaking-see above
The staff: Ok, this is the only place where I was a wee bit disappointed. The front desk/check-in staff was delightful, the mousekeepers and ladies who laid out the food in the RPC lounge were a dream. The employees at Gasparilla's and Citrico's were fantastic. I personally found the actual concierge staff to be a little snippy. I thought they were a little full of themselves. At one point, I asked a concierge CM about adding 2 people onto our dinner reservation for 3, and rather than checking, the advice I got was, "Go in with 5, and pretend like the reservation was always for 5...they'll have to seat you." Maybe I'm being picky, but that left a bit of an odd taste in my mouth. Rather than attempt to help me, he tipped me on how to cheat the system. On our last day at the Grand, I went to another concierge CM and asked about our transition to Coronado Springs (where we spent our last night), and there is no doubt in my mind that he judged my leaving the Grand for a moderate. Believe me, I didn't want to leave either, but for financial reasons, we had to move. I didn't appreciate my financial situation being judged.
Ok, all the negative is out of the way, back to the glory of the Grand...
Atmosphere: Lovely, tasteful, elegant, not stuffy at all.
Transportation: unmatched
Food: All great. Loved all the food in the RPC lounge, had a few great lunches at Gasparillas, ended a few nights at Mizner's (thanks Joe!) and had one of the best meals of my life at Citrico's
Construction: Shame on all of you who were worrying the rest of us! The lobby construction was right in front of M. Mouse Mercantile and was very unobtrusive. The new tile is gorgeous. On the outer grounds, the only lodge under construction was Sago and I honestly didn't think it looked too bad. Dust!
I'm in love with this place, and can't wait to go back. I'll post more, including some pictures later. I'm still trying to dig out of the pile of Pixie Dust that Disney heaped on us!
Have a magical evening!
