Okay, wanted to update you on something I found out today.
I had gotten concerned about having a roll away bed after some of the postings on this thread, so I called POFQ directly. At first, I was connected to a central office. That agent put me on hold, and came back "Yes, I see you have requested a roll away, and one will be provided if they are available at check in." I asked if she was AT POFQ, and she said no. I explained that the front desk has been denying these requests, so she connected me to POFQ directly.
When I spoke to Ann at the POFQ, she had a slightly different story. Yes, they sometimes have roll aways. She again asked how many people in my party. I said "I'm not trying to add a 5th person. I have a 15 year old girl and a 13 year old boy and they don't share a bed." She said "If there's one there, they will provide it ..... for a $15 fee per day." I said "I was told NO CHARGE". She said "Sorry, there's a charge!"
So I called central reservations, and ended up changing to POR Alligator Bayou. The agent I spoke to said that reservations is NOT supposed to offer rollaways ever since each resort's policy is different. I did explain that my initial agent had put me on hold and verified that he could do this before adding it to my reservation.
At first, only water views were available (about $60 more for the reservation length). I explained politely that I thought I should be able to move at no upcharge, since my requirements were clearly stated on the reservation and that they could not be met at POFQ. And that if I had been told there was a charge for it, I would have booked AB to begin with. She ended up getting a guest services rep, since the booking agents can't change rates.
I then spoke to Elizabeth Ann, who "found" me a standard view room at POR AB.
So the end result is that you won't be seeing my LGMH at POFQ.
Just wanted to share in case anyone else has bad info out there.
