Thankyou DISboards / Angry with Virgin

[Daysleeper40]

Just wanted to say thankyou to the people who posted info on the cancelled Virgin flights and change in flight times for the VS027 in september.

I am on one of these flights and was a bit concerned when the flight disappeared from VA's manage your flights bit on the website.

Thankfully the posters of DISboards seem to be more informative that Virgin as I found the answer here before I had even called Virgin. Do you know what they said when I asked if they had planned on letting me know? She said "Never mind, I'm telling you now"! ONLY BECAUSE I PHONED YOU was my reply...

Anyway its all sorted and I have my allocated seating back, just wanted to say and that

 

[carolfoy]

It is a bit mad (but useful) that you can find out things on public discussion sites before the companies involved inform you. It happens to me all the time, but I'm glad things worked out in the end.
and I agree - The DIS really does rock

 

[wickesy]

I am quite disappointed that although Virgin Holidays have been able to notify me of the closure of the tennis courts and children's playground at the Contemporary Resort who knows how many miles away, they have not seen fit to notify me yet that their sister company has changed the time of my outbound flight.

 

[sjcaulfield]

Hi there,

Yes The DIS certainly is great.

With regard to the Virgin flight changes the only reason I could think of for them going about it in this way (removing the flight from 'Manage Your Flights') is that more people will call them on their national rate number to be told of the changes. As well as earning them a little bit of extra money it also means that they have less people to send letters to.

Thanks,
Stephen.

 

[Daysleeper40]

Thats what I thought as well Stephen. I'm willing to give them the benefit of the doubt though - we are not going until sept so I'm sure there are people going much sooner that need a letter before we do. It was their attitude when I called that really irked me. No apology and the whole "I'm telling you now" comment sent me into a bit of a downward spiral!

No matter - I have got over my mini outburst now!

 

[diddldonna]

I went in Friday to manage my flights etc. to find out our flight times have been changed, no one told us this? Would it of hurt to send an e-mail which costs nothing? I don't mind the time changes just a bit annoyed that no one told us, good job i looked.

Donna

 

[mozzman]

on my tickets i have flight vs15 not vso15 and i cannot find it,i also have a booking reference to look online at my flights which does not work

 

[Obi Wan Kenobi]

on my tickets i have flight vs15 not vso15 and i cannot find it,i also have a booking reference to look online at my flights which does not work

Mossman,

The flight is VS15, or 015. It depends on the computer systems.
On the Virgin atlantic web pages, go to Update booking, input the booking reference in the line it should be an 8 digit number
Put your first name and last name in then the date of your outbound trip and the VS015 this should bring up your flight details

 

[mozzman]

Mossman,

The flight is VS15, or 015. It depends on the computer systems.
On the Virgin atlantic web pages, go to Update booking, input the booking reference in the line it should be an 8 digit number
Put your first name and last name in then the date of your outbound trip and the VS015 this should bring up your flight details

thanks for that but i just get 6 figure numbers off them,i have asked before over the telephone why and just get can you try again.i have now done all i need over the phone

 

[Claire L]

thanks for that but i just get 6 figure numbers off them,i have asked before over the telephone why and just get can you try again.i have now done all i need over the phone

I am sure the VA booking reference is 6 alphnumeric digits long and it has worked in the past for me as well as the 8 digit VH reference.

Claire

 

[MorningGlory]

My booking reference from them is 6 numbers then /S07 (which I am pretty sure means Summer 07).

I can use that on the VA website to access my flight details (already requested my seats, kids meal for Jnr, and filled in all the necessary stuff for flying to the US). Use the same /S07 suffix, it should work for yours as well

Going to do online checkin as well, seems alot less hassle and gives me more time to get to the airport.

 

[PoppyAnna]

hi,
you need to call virgin holiday and ask for your "locator reference" this is a six digit alpha numeric code. it isn't on any paperwork from v holidays but you need it to manage you flight on the va website.
thanks to the dis I also found out about vs027 and we're travelling in april! I was pretty fed up on the phone with them. i've now also found out that we can't pre book our seats as we're travelling with an infant. hopefully we get four seats together on the day!

 

[mikki.young]

Another example of Virgin lack of communication. I booked a flight and a free companion flight. Got the eticket for the companion flight but didn't get the eticket for the paid flight. Not going until October so not in a rush. Got the request to give them extra money for dear Mr Brown's tax increase so decided to email them now that I knew what my eticket reference was. In their FAQ it says to contact them by email or phone to get a replacement eticket.

I may have made a mistake by mentioning that I also couldnt access the flights through manage your flights. I was hoping that contacting them by email would get them to fix that as well without having to ring them!After 10 days I finally have a response from them:

Thank you for your email and apologies for the delayed response.

Having viewed your reservation, it is apparent an operational change has taken place. May I request you call our Contact Centre where any of our advisors will be happy to discuss your booking.

How unhelpful is that! Clearly they do want folks ringing their expensive rate number to raise extra funds for themselves!

 

[wickesy]

I may have made a mistake by mentioning that I also couldnt access the flights through manage your flights. I was hoping that contacting them by email would get them to fix that as well without having to ring them!After 10 days I finally have a response from them:

Thank you for your email and apologies for the delayed response.

Having viewed your reservation, it is apparent an operational change has taken place. May I request you call our Contact Centre where any of our advisors will be happy to discuss your booking.

How unhelpful is that! Clearly they do want folks ringing their expensive rate number to raise extra funds for themselves!

I got exactly the same e-mail from them. To add insult to injury it was signed by one of the Contact Centre Customer Service Team. So the Contact Centre were telling me to telephone the Contact Centre so that I could tell them what I had already told them by e-mail.

 

[mikki.young]

I got exactly the same e-mail from them. To add insult to injury it was signed by one of the Contact Centre Customer Service Team. So the Contact Centre were telling me to telephone the Contact Centre so that I could tell them what I had already told them by e-mail.

Ditto! From the name I suspect the customer service team may not have been in the UK. Did you ring? I have currently sent a reply saying I don't understand why they can't at least issue the missing eticket as any operational change must be also affecting the eticket they have already issued.

 

[wickesy]

Ditto! From the name I suspect the customer service team may not have been in the UK. Did you ring? I have currently sent a reply saying I don't understand why they can't at least issue the missing eticket as any operational change must be also affecting the eticket they have already issued.

I did ring in the end, only because I was worried that some idiot would put a note that I had queried the reservation and bump me from the flight. Even when I rang I had to explain twice what the problem was. Give them their due though I could access the flight again within minutes of putting the phone down.

 

[princess jackson]

Unfortunately another unhappy customer with lack of comunication.

We booked to fly from Gatwick with the regional flights included in the booking as the offer they have on.


Last year i found out that the NCL/LGW flight has been pulled out from BA, until 2 weeks ago we had no correspondance telling us this, i so contacted TA who herself was waiting for her flight info.

Anyway we were given some options,
Option 1 fly NCL/LHW then travel to LGW by train, which i thought was a no no with a 5 year old, it a long enough day without adding another flight.

Option 2 cancel holiday with full refund, DEF NOT HAPPENING!

Option 3 change departing airport, which i did and made sure they did not charge us for changing.

Still to this day i wonder when they would have told us, i gave up waiting so sorted it myself as i had a horrible thought of flights been to full up.

Sorry for ranting

 

[mikki.young]

Ditto! From the name I suspect the customer service team may not have been in the UK. Did you ring? I have currently sent a reply saying I don't understand why they can't at least issue the missing eticket as any operational change must be also affecting the eticket they have already issued.

Well, I finally got a response to my second email yesterday and they have sent the missing e-ticket! Not sure if I want to bother to try managing the flight online or not. I'll wait till nearer the time