Texting uses up a lot of minutes very fast to convey very little information. Each text, sent and received is counted.
There is one phone that has had a glitch in it's firmware since the previous model in that it does not charge for incoming texts. The LG 420G (flip-phone,) which is what I have, if you have an incoming text, it displays the name on the small front screen. If you press the little keys (I think they are volume keys) on the side, you can read a partial part of the text and the phone accepts it without charging. Then you just open the phone and go to the inbox to read the whole text.
If you have a problem, tracfone's customer service is beyond dreadful. It will take you many hours of your life on hold with people in India reading from scripts, hours you will never get back.....
I've never personally dealt with Tracfone's customer service, but I have always heard the normal customer service is indeed as dreadful as you state. But, if you read up on Tracfones on the net, there is a Miami number you can call and I've heard the customer service is fantastic by calling Miami. Just google for "Tracfone Miami number" and you can probably find it.
Just remember, every single webpage etc uses credits to load. So if it takes you 10 web pages to get to the result you want you're paying for each one.
Don't have my phone on me, turned on, nor would I get a signal in the basement now where I am to check, but I am pretty sure it charges you 0.5 "units" for initially getting on the web, then 0.5 "units" for every minute you are connected. It isn't every single page, but a per minute charge.
Our cost is we have 3 phones. Tracfone has a monthly plan if you sign up on the website with a CC/Debit card. The monthly plan gives you 50 minutes per month for the first phone $9.99. Each additional phone is $5.99 I think and they get 40 minutes each month. Pretty much every phone now is double minutes except for the 3 that are triple minutes. So, my 3 phones get 100/80/80 minutes every month. There is a small tax fee when monthly, so my 3 phones cost $23.66 per month. We've had them for several months now. For the "just texting within the family when needed", it works out great for us. I barely use any minutes because I only text my wife (both of us do not get charged for incoming.) My wife uses all of her 80 minutes by the very end of the month because she texts her mother quite a bit. I should swap hers and mine around so she gets the 100 minutes. My daughter has hundreds because she never uses hers. My wife and I text each other many times a day as I work daylight hours and she works evenings, and we have yet to run out of minutes with the 100/80/80 monthly plan.
I am planning to replace our flip-phones with either the LG800 or the Motorola touch screens, but I want to see one in person first before I decide which one to get.