Sounds like a huge lack of communication from Dad to son about limits on the phone. OR Dad should have realized kids are going to download stuff & added that to his plan.
Awefully nice of Verizon to eat the bill for what seems like something that went wrong in the household.
And yes, Verizon should be able to tell customers ahead of time that their usage has skyrocketed this week before it turns into a month.
I have a prepaid phone now after years of contracts. Its cheaper for me to have pre-paid.