Just have to add my glowing report to everyone else's.
We had EZY shuttle booked to pick us up from a flight landing at 9.30 am 17th Dec. Due to Airfrance losing all our luggage, we were delayed for about 4 hours in the airport, but john from EZY shuttle was a compete star, kept texting us to make sure were ok, and his wife was still there to pick us up once AF decided our baggage was well and truly lost. I had expected her to be a bit fed up, but she (Fadwa) was just lovely.
Sadly, they could not pick us up on the Sunday to take us back to the airport as snow had closed the motorway, but over the next few days they were a total lifeline in helping us to check flights, find alternative travel etc. They were amazing above and beyond the call of duty. Genuine nice people, unlike the rip off taxi driver we had to use on Sunday night when our flight was cancelled and we had to de-camp to a shoddy hotel on the outskirts of Paris (50 euros to go 6 miles grrrrrr Paris taxi mafia strikes again...)