I agree! Last year I bought a coffee table and two end tables at Christmas Tree Shop. It was about $200. Then less than 24 hours later, the tables still in boxes in my van, I got an e-mail coupon from them for 30% off entire purchase. That was a big chunk of change I could have saved! It said not good on prior purchases, but I figured instead of returning and rebuying they might honor it since I'd JUST bought it. So I went to CS and they said No. You're welcome to return if you want, bring it in back to the loading dock. I went and checked, and there were tickets for the same tables still in stock so I went outside, drove to the loading dock.
The woman who was there was helping me get them from the car and I said 'Don't take them far, I have to go return them, wait in line to buy them again with my coupon and then I'll be right back.' She FLIPPED! She was SO mad at them that they wouldn't give me the price adjustment, thought it was ridiculous that this policy would cause HER more work. (Turns out she's the 'back' manager.)
So she turned to me and said 'Lock your car and come with me.' and I followed her through the back stock room, into the back of the store, up to the front cs desk. She asked me who had told me that and I pointed the lady out. She walked to the cs desk, called the lady over, told her this was BS, to return my stuff and re-ring it up and to not EVER send someone back to the loading dock with stuff to return and then re-purchase like that EVER.
Oooohhh...she was mad...and the cs lady was really po'd at me but, hey, I was just doing what they wanted me to do! I got my $60 back. (And then had to go back and reload the darn things in my car!)