I'm posting this as a warning to others. Be careful when purchasing gift cards from any store. Our experience happened at Target, and thankfully, Target has excellent customer service. Target fixed it for us this morning, and I'm even more loyal to them now than I was before! 
Dh and I went to Target the day after Thanksgiving -Black Friday- to buy some gifts for DD14 that were part of the $20 gift card promotion (if certain promoted items were purchased buyers were given a $20 gift card) they were doing that day. (I can't say what we bought because DD might read this.
)
We were checking out, and I saw the cashier scan a gift card then I didn't see what she did with it. After I paid I asked her where the gift card was and she said that the gift receipt at the bottom was the gift card. My dh questioned her about his because it didn't seem right, but her answer was that was how Target was doing the gift card promotion. I wanted to press the issue, but dh thought it was reasonable so he pulled me out of the store. He tore off the gift receipt from the bottom and put it in my wallet.
Fast forward to last Thursday, I went shopping at Target and when I checked out I handed the gift receipt to the cashier to "pay."
He laughed at me and told me that was a receipt that wasn't "spendable." I went to the customer service desk immediately and they said they needed the entire purchase receipt or they couldn't help me.
I came home and told dh so he found the rest of the receipt. He said he would go to Target and ask them about it. Long story short, he never went!
I got the receipt from him last night, and I went in this morning.
I told the employees at the customer service desk the story. They called the manager who came over. She called the gift card line and gave them the gift card number on our receipt. The cashier kept the gift card and added more money to it that day!
The manager was so ticked! She said they are going to pull all of the cashier's transactions and the security tapes to see who else she stole from. The manager said that they are going to fire her and have her arrested for theft. She had the gift card cancelled.
The manager gave me a $20 gift card as an apology, and the corporate gift card dept is also mailing us an additional $20 gift card. The manager told me that they have had problems in the past of cashiers stealing gift cards.
Dh and I went to Target the day after Thanksgiving -Black Friday- to buy some gifts for DD14 that were part of the $20 gift card promotion (if certain promoted items were purchased buyers were given a $20 gift card) they were doing that day. (I can't say what we bought because DD might read this.
) We were checking out, and I saw the cashier scan a gift card then I didn't see what she did with it. After I paid I asked her where the gift card was and she said that the gift receipt at the bottom was the gift card. My dh questioned her about his because it didn't seem right, but her answer was that was how Target was doing the gift card promotion. I wanted to press the issue, but dh thought it was reasonable so he pulled me out of the store. He tore off the gift receipt from the bottom and put it in my wallet.
Fast forward to last Thursday, I went shopping at Target and when I checked out I handed the gift receipt to the cashier to "pay."
He laughed at me and told me that was a receipt that wasn't "spendable." I went to the customer service desk immediately and they said they needed the entire purchase receipt or they couldn't help me.I came home and told dh so he found the rest of the receipt. He said he would go to Target and ask them about it. Long story short, he never went!
I got the receipt from him last night, and I went in this morning.I told the employees at the customer service desk the story. They called the manager who came over. She called the gift card line and gave them the gift card number on our receipt. The cashier kept the gift card and added more money to it that day!
The manager was so ticked! She said they are going to pull all of the cashier's transactions and the security tapes to see who else she stole from. The manager said that they are going to fire her and have her arrested for theft. She had the gift card cancelled.
The manager gave me a $20 gift card as an apology, and the corporate gift card dept is also mailing us an additional $20 gift card. The manager told me that they have had problems in the past of cashiers stealing gift cards.
