Talked with CS Manager/ May not have Free Dining this year!

[kdzgon]

If you did read through the whole threads of this you would see that others where told the same as me and no one is saying anyone is DISHONEST, ( the meaning of honest -is that sometimes you get a CR that maybe doens't think they can pass on info or doens't maybe want to hurt peoples feelings because these trips can cost people alot of money)Don't miss quote people, this is a thread to pass on info to others not for others like you to start reading into things and to miss quote people. And to try and be-little someone to make yourself feel better.
Hope you have a good day anyway.

I do not believe I misquoted anyone. In fact, I quoted your post exactly, by using the thread button provided. I responded to this statement: "..If you get a honest CS rep I think they will tell you what I was told also... (emphasis mine)"

Please explain what I "misquoted"? I did not bring up the issue of honesty - you did. IMO, this quote certainly implied that if "my" CS rep did not tell me what you were told he/she would not have been "honest".

I am sorry if you were offended by my post. I did not try to belittle you. I simply disagreed with your statement as I felt intentionally or not it reflected an unfair insinuation potentially offensive to the majority of CS reps trying hard to walk the line between satisfying both their callers and their superiors.

We all "hear" things, but my position is still the same - with the possible exception of those with "excellent sources", what any of us hears when calling in to Disney should be considered nothing more than speculation.

 

[CanadianGuy]

Unfortunately those on the front lines of phones at any corporation are usually given a very limited view of the long term plans and promotions. As such, they sometimes prognosticate, theorize and so forth.

I managed a call center at one point in my life. As such, I had to manage and limit the information and messages that our front line personnel were being given.. to share on the phone.. to minimize confusion and keep things orderly and clear for the majority of our customers.

As a result.. any CM on the phone might be 'honestly' telling you what they 'think' .. or 'honestly' telling you what they 'know' .. but the reality is .. what they think and what they think they know .. may not be the whole picture because they simply are not part of that information chain until they need to be, usually the day before the promotion begins.

You simply have to keep that in mind when dealing with someone at reservations when talking about upcoming promotions or anything for that matter.

In terms of cancelling reservations that are predicated on free-dining coming.. (to allow Disney a clear view of bookings) .. we here on the DIS are a very limited microcosm of the Disney booking universe.

If 10% of the entire DIS membership all had a room reserved on the exact same night.. that would still leave 50% of all Disney controlled rooms open.

So.. whatever "we" as DIS members do or don't do.. its not enough to even be a blip on the radar at Disney Reservations..

Now on the other hand, if absolutely everyone who planned a Disney vacation during the free dining time.. read these boards.. great... the suggestion would make sense.

But way more than 95% of them -- do not.

So.. in the grand scheme of things.. suggesting people to cancel reservations (or conversely to keep them depending on your point of view) .. matters not... because way more than 95% of people who will be going at any one point in time.. have not and will not ever read your post or this message board.

Kinda makes ya feel small don't it?



Knox

 

[Disney Fans]

I do not believe I misquoted anyone. In fact, I quoted your post exactly, by using the thread button provided. I responded to this statement: "..If you get a honest CS rep I think they will tell you what I was told also... (emphasis mine)"

Please explain what I "misquoted"? I did not bring up the issue of honesty - you did. IMO, this quote certainly implied that if "my" CS rep did not tell me what you were told he/she would not have been "honest".

I am sorry if you were offended by my post. I did not try to belittle you. I simply disagreed with your statement as I felt intentionally or not it reflected an unfair insinuation potentially offensive to the majority of CS reps trying hard to walk the line between satisfying both their callers and their superiors.

We all "hear" things, but my position is still the same - with the possible exception of those with "excellent sources", what any of us hears when calling in to Disney should be considered nothing more than speculation.

I don't mind you disagreeing, thats fine, that was not what I said that I thought was wrong, like I said it is the way you did it and you did misquote me by adding words that I didn't say. So, and if you don't see this point, don't worry about it. I won't resond again to anything you have to say, after this point. And you did say and I will copy:
what is it that proves "your" CS rep is any more (or less, for that matter) "honest" than "mine" when I call? I think I'd be insulted if I were a CM and was being called "dishonest" for telling guests what I had been instructed to say
I never said this about your CSR> I said and explained again that :
the meaning of honest -is that sometimes you get a CR that maybe doens't think they can pass on info or doens't maybe want to hurt peoples feelings because these trips can cost people alot of money)Don't miss quote

 

[Disney Fans]

Unfortunately those on the front lines of phones at any corporation are usually given a very limited view of the long term plans and promotions. As such, they sometimes prognosticate, theorize and so forth.

I managed a call center at one point in my life. As such, I had to manage and limit the information and messages that our front line personnel were being given.. to share on the phone.. to minimize confusion and keep things orderly and clear for the majority of our customers.

As a result.. any CM on the phone might be 'honestly' telling you what they 'think' .. or 'honestly' telling you what they 'know' .. but the reality is .. what they think and what they think they know .. may not be the whole picture because they simply are not part of that information chain until they need to be, usually the day before the promotion begins.

You simply have to keep that in mind when dealing with someone at reservations when talking about upcoming promotions or anything for that matter.

In terms of cancelling reservations that are predicated on free-dining coming.. (to allow Disney a clear view of bookings) .. we here on the DIS are a very limited microcosm of the Disney booking universe.

If 10% of the entire DIS membership all had a room reserved on the exact same night.. that would still leave 50% of all Disney controlled rooms open.

So.. whatever "we" as DIS members do or don't do.. its not enough to even be a blip on the radar at Disney Reservations..

Now on the other hand, if absolutely everyone who planned a Disney vacation during the free dining time.. read these boards.. great... the suggestion would make sense.

But way more than 95% of them -- do not.

So.. in the grand scheme of things.. suggesting people to cancel reservations (or conversely to keep them depending on your point of view) .. matters not... because way more than 95% of people who will be going at any one point in time.. have not and will not ever read your post or this message board.

Kinda makes ya feel small don't it?



Knox

Thanks so much for saying this. This is what I have been talking about!! But you did I think a better detailed way of explaining it!!

 

[Sammie]

Something I never understand in these discussions, is this, do the basics of marketing upset everyone when you are shopping for a car, or even milk at the local market, or is it Disney that everyone loves to hate.

Disney is not discriminating against anyone. They are using marketing strategies that every company uses. They are targeting select groups.

If bookings are down during a certain time period, then free dining, "might" be offered if they feel the need to do so to increase bookings.

However right now due to the Dreams promotions, bookings are at an all time high, so maybe this year it won't be offered. As said also some have booked knowing they will only keep them if free dining is offered, which is skewing with the occupany levels and could actually hurt the chances of them having it.

Right now business is so good at Disney, they don't have to offer much to get people to come. It makes no difference to them if the bookings are first time guests or not. If bookings drop off as they did after 9/11, then discounts and such will be offered and people will come again.

Basically with Disney, if they build it, people will come.

 

[Frosty&PixieRN3903]

Where in the world did you get the awesome MONORAIL ticker on your signature??

 

[smilechaser]

Where in the world did you get the awesome MONORAIL ticker on your signature??

just curious,,,,where do you see the monorail ticker????