TA is MIA

[Alicialee05]

background- we booked back in March with anticipation of switching to FD promotion. Promotion was released and my TA didn’t respond for 3 days so I took it upon myself to book our reservations with the promotion and asked her to cancel the ones she made. She finally responded claimed she could potentially get us additional discounts and I told her to go ahead and try but otherwise we wanted to cancel. Have not heard from her since.

Attempted contact again without a response.

We have what we need for new reservations just curious what we should do about the two (two rooms) that we need to cancel if we still don’t hear from her? Currently only paid the $200 deposit on each which I want back. Should I try contacting Disney directly or the travel company she works for? What happens if we get to the due date for the balance and they’re still not canceled? Will I lose both deposits?

Not sure this is the right place to post but hoping for some advice!

 

[Wild4Walt]

I'd contact the company and ask for a supervisor or manager. Get names and follow up with emails.

If you don't get any satisfaction from the TA, you can try Disney but I know some have had problems when calling direct because the reservation is 'owned' by TA.

 

[chloelovesdisney]

I would email the TA plus the travel company and tell her you want to cancel the reservations asap.

 

[Alesia]

Since the TA owns the reservation, disney can't do anything for you. I would contact the agency she works for asap

 

[Disneyhenry]

I had a similar situation, you can fax or email Disney and let them know you want to take over your reservations and release your travel agent. Give them a call they will walk you through. Once my sister got an awesome pin and she could book up to 3 rooms with her pin so I wanted to take advantage of it but the travel agent was pissed and wouldn’t cancel my reservation so I called disney and asked them what to do, they walked me through it.

 

[halfpintpeggy]

I had a similar situation, you can fax or email Disney and let them know you want to take over your reservations and release your travel agent. Give them a call they will walk you through. Once my sister got an awesome pin and she could book up to 3 rooms with her pin so I wanted to take advantage of it but the travel agent was pissed and wouldn’t cancel my reservation so I called disney and asked them what to do, they walked me through it.

How did Disney help you to get your deposit back from the TA?

 

[PrincessDuck]

How did Disney help you to get your deposit back from the TA?

My guess is that by taking over the reservation, the reservation had the deposit put on it from the TA and it all transferred over to her.

 

[Sue M]

background- we booked back in March with anticipation of switching to FD promotion. Promotion was released and my TA didn’t respond for 3 days so I took it upon myself to book our reservations with the promotion and asked her to cancel the ones she made. She finally responded claimed she could potentially get us additional discounts and I told her to go ahead and try but otherwise we wanted to cancel. Have not heard from her since.

Attempted contact again without a response.

We have what we need for new reservations just curious what we should do about the two (two rooms) that we need to cancel if we still don’t hear from her? Currently only paid the $200 deposit on each which I want back. Should I try contacting Disney directly or the travel company she works for? What happens if we get to the due date for the balance and they’re still not canceled? Will I lose both deposits?

Not sure this is the right place to post but hoping for some advice!

Was this a local agency? In which case you could go down to the agency and ask to speak with the manager.
I’d be surprised if this was a Disney Specialized agency that only does Disney bookings. Please let us know what happened.

 

[Shanti]

Once my sister got an awesome pin and she could book up to 3 rooms with her pin so I wanted to take advantage of it but the travel agent was pissed and wouldn’t cancel my reservation so I called disney and asked them what to do, they walked me through it.

How unprofessional of that agent! I hope your sister reported that agent to the Better Business Bureau.

 

[Karen46]

I would send all correspondence dated by email or mail that you requested the cancelation so you have a paper trail. I would also call the company and speak to a manager.

 

[china mom]

How did Disney help you to get your deposit back from the TA?

When you pay the deposit, the TA pays it to Disney (within 3 days or the reservations will be lost) so the TA isn't actually holding any money. That it, unless it is one of those agencies that asks for additional money as a deposit - I don't know what to do about that.

 

[Alicialee05]

Hi All,
Not much to update as of yet. I e-mailed the TA again about canceling (5 days ago) and still have not heard anything back.

Plan is to contact her company next week if not resolved

it is an "authorized DVP" company

 

[Euby]

Hi All,
Not much to update as of yet. I e-mailed the TA again about canceling (5 days ago) and still have not heard anything back.

Plan is to contact her company next week if not resolved

it is an "authorized DVP" company

Personally, I wouldn't wait until next week. She has had ample time to respond. I'd contact the company today.

 

[Marionnette]

I agree with @Euby . You have given this TA ample time to respond and have sent numerous emails. Call today and speak with someone higher up. This kind of service is unacceptable.

 

[verleniahall]

call asap - dont wait any longer

 

[Summer2018]

It would drive me crazy not having this resolved. I would get in my car and go to the travel agency immediately and not leave until I had gotten my deposit back. Then I would write a scathing review on Yelp.

 

[Disneyhenry]

How did Disney help you to get your deposit back from the TA?

They plied it to my new reservation, I asked them to and that’s what they did

 

[Disneyhenry]

How unprofessional of that agent! I hope your sister reported that agent to the Better Business Bureau.

This was me that it happened to, I never thought about doing that, it was a AAA agent too! I dropped AAA after that horrible experience

 

[HopperFan]

I would be emailing and certify snail mailing: TA and TA's company. They are being unprofessional.

I would be emailing Disney Travel Co with supporting documents (including you rebooked FD on your own when TA didn't). They need to know the TA is not representing them well.

I would be contacting my CC company and filing a dispute with supporting documents. They need to be involved to help get your money returned.

 

[Alicialee05]

I e-mailed the company this morning

Thanks everyone for your help and advice!