Surprisingly good cust service at Alamo!

TammyAlphabet

DIS Veteran<br><font color=red>Life Member - "excl
Joined
Aug 27, 2004
Messages
4,055
I recently changed my SW flight to save some money. I had to switch to a later flight to get the better rate. Now, my car reservation had a return time of 12 noon although I picked the car up at 5:30 p.m. on the pick-up day. I tried to change the drop-off time to 5:30 and the rate went up over 100 dollars!! So, I called Alamo and told them my story and the reservation agent went in and changed the drop-off time without any change in my rate.

That is good customer service. :thumbsup2
 














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