Our experience in this area was this past October. We were sending bride and groom hat and veil and 2 sets of golden ears to the Poly honeymoon suite. Months in advance we contacted conceirge service and they said no problem. Checked a couple of times after ordering and again, no problem. We arrived 3 days before honeymoon couple were to arrive after honeymoon cruise and when we checked in the conceirge said all was okay. We were billed for items and everything. Well, the couple arrive, we go to greet them at their suite, and nothing in the room. Peeved, I run down that buildings conceirge and she says she knew but thought it was taken care off. Figure they would bring them right away, wrong, not that evening nor the next day. Now I'm livid, grab our building conceirge and he says, what do you want me to do! Read him the riot act and headed to the main building to find a manager, got about the same reply from him with no idea where or if they would ever receive them. Back to my own conceirge and a new lady was there and overheard the previous conversation and she'll handle it cause that other kid was an ***, her words, elderly lady. Leaving our building to go to other building met a runner with package and I delivered it to the honeymoon couple. Later that evening we had a message on our phone saying they took off the cost of all the hats from our bill for the mix up. Point is, you never know what can happen to room gifts or how to plan.