Hello everyone! I'm from Brazil and this will be the first time our family is going to Universal Studios. Last December I bought on line 3 tickets to "Superstar Character Breakfast" for June, 20 - our daughter's 5th birthday.
Few days later, the tickets arrived and then I realized there was no date printed on them. I called that number to make the hour and table reservations but they told me that it was to soon and I'd have to call again in the following month. So I called in January, February, March and April and every single time I got the same directions. Finally, in the first week of May, my husband called and was told to call again the following week. So he did, but we got the unpleasent notice that there were no more tables avaliable, due to Transformers opening!! After a long conversation, we accepted the reservation for the next day (June, 21 - party of 3), but we got an e-mail confirming a party of 2!!!! We called again and asked for a refund. They said that we'd get a credit card refund (in the same credit card that was used to pay) in 5 to 10 days. It happened 15 days ago, but up to this moment there is no refund... So, we'd spent money, got no reservations and no refund. What should we do?
Thanks In advance.
Few days later, the tickets arrived and then I realized there was no date printed on them. I called that number to make the hour and table reservations but they told me that it was to soon and I'd have to call again in the following month. So I called in January, February, March and April and every single time I got the same directions. Finally, in the first week of May, my husband called and was told to call again the following week. So he did, but we got the unpleasent notice that there were no more tables avaliable, due to Transformers opening!! After a long conversation, we accepted the reservation for the next day (June, 21 - party of 3), but we got an e-mail confirming a party of 2!!!! We called again and asked for a refund. They said that we'd get a credit card refund (in the same credit card that was used to pay) in 5 to 10 days. It happened 15 days ago, but up to this moment there is no refund... So, we'd spent money, got no reservations and no refund. What should we do?
Thanks In advance.
