Tonyspad,
Good luck to you; I'm outta here. Once you come up against the entitlement mentality, there's no hope of a rational result.
When you start to hear: "I spent $XXX, I was here when others stayed away, I filled an otherwise empty room, I advised others to come here, so Disney owes me a discount" you know that someone's gone to a special place.
Recently I read a thread on rec.arts.disney.parks (a Usenet newsgroup, not nearly as friendly as most of DIS) where someone listed a series of attitudes that AP customers who are regular guests progress through - it was brought up by another CM who lamented how some regular guests didn't think the 'where you can stand during Illuminations' rules applied to them. Hey, I found it on google. Here's the
link but here's the part I'm interested in (post 18 in the thread):
This does not just happen at WDW. It happens at other attractions, restaurants, bars, etc.
Here's the evolution:
Guests come for the first time and love it.
They return.
They return more frequently.
They return almost daily.
Employees recognize the familiar faces and become more friendly to the "regulars."
Guests start to feel "special" because they are recognized by the
employees.
After a time (and, in some cases, having had special priviledges
granted by the employees for one reason or another) guests start to feel they are "above and beyond" the "normal" guest.
Soon, they take to the idea that they are always allowed special
priviledges because they are "friends of the business."
The final step is for the guests to get so out of line in their "I'm
special" mentality that they are asked to not return to the business.
So, Tonyspad, IMHO, we're looking at someone who's at the "feels they are above and beyond the normal guest" and thinks "that they are always allowed special priviledges [discounts] because they are friends of the business" stages.
Again, good luck - you'll need it!
