I have never done this, but I was looking at moving from VWL to BCV or BWV and when I asked MS, they said it is not true. It depends on each resort, staff, schedule, ect. They make every attempt to move your luggage but can not guarantee your stuff will get moved. It is up to the resort. They also told me that the front desk does not store cold groceries for you. But I saw on one of the boards that Wegoshop delivers to bell services and they store it for you, including cold items. Not sure if the MS rep was right, or if he knew what he was talking about, but it made me decide not to move. I would call the resorts your are moving from and to and ask the front desk myself. Not sure which resort does the move.