Special needs passes

mickey squared

Mouseketeer
Joined
Oct 3, 2003
Messages
295
We've never been to Universal, but go to Disney with our children who have autism. We go to guest services to get a disability pass for our children so we don't have to wait on long lines. Does anyone know if Universal offers such a pass? I would greatly appreciate an answer. Thank you.
 
I remember reading here that they do but I wasn't able to find anything when I did a search. I'd suggest you post the question on the DISabilities board for better exposure and, hopefully, an answer from someone who has actually gotten one. Good luck.
 
Yes. They do. It would always help to bring medical notes with you, but, they do.
 
Thanks Notatourist, for your answer. Yesterday, I was at Universal and was talking to a lady whose son is autistic. The parks were very crowded yesterday with a 110 minute wait for MIB. She said they were going to have to leave the park as the lines were just too hectic for her son to take. He was getting over stimulated from the crowds and his tics were getting really bad.

I suggested she go to guest services and see if they had a special (disability) pass. She wasn't aware they offered that. I didn't know if she needed a doctor's note or not though. She didn't have a note but it would have been obvious to anyone that her child was autistic.

Bev
 

Thanx everyone! I always bring my doctor's notes with me, as well as my boys IEP's. But, like it was mentioned above,the autism is fairly apparent! There would be no way we could enjoy the parks without them,and it wouldn't be fair for my "typical" girls.
 
My son has autism so this is a familiar topic to me.
We had annual passes to Universal 2 years ago and have not gone since, but I think their policy would probably be the same-

After you get through the admissions gate go directly to the customer service office. When you ask for a disability pass they will tell you that all attractions are accessable and passes are no longer given out (this became the routine when too many people just rented a wheelchair for their otherwise-healthy grampa and then claimed they needed a pass for the family)- but you must tell them your child has autism and in most cases no further explanation is necessary, the pass is issued.
By law (ADA) they cannot ask you for any note or proof of disability, but if you don't mind obtaining and carrying the paperwork, I guess it could not hurt. I have never found it necessary. (After letting my son spend 5 minutes in the office it is pretty clear he is"different". I only had to explain the disability in any detail to a few employees, the rest seem to have been briefed on the benefits to everyone of keeping an autistic child from getting overstimulated)
The main annoyance I had with the passes was that they made me get a new pass each and every time I came to the park, even though we had annual passes for IOA and USF. There were many days the customer service office would be very crowded and hot and just getting the pass could take a half hour and cause my son to act out. One smart thing I did was have them put a notation their computer so they could just look up his name and see that we should get the pass without a hassle.
Busch Gardens has a much better policy- when I get our annual passes there they give me a laminated disability card that expires when our passes do. This was a big reason that we have been going there the past 2 years!
Hope this helps- Good luck!
 
"Guide For Guest With Disabilities" by calling 407 224 6350 or write for your copy at : Universal Orlando
Attn: Guest Service
1000 Universal Studios Plaza
Orlando, FL 32819

Not sure if this is what you are looking for but information just the same.
 
I TO HAVE A SNC AND WILL BE GOING DOWN IN MAY WE WNET WHEN SHE WAS4 WE LOST HER IN THE PARK ! THEY VERY GOOD WITH US!WE TOLD THEM SHE HAD AUTISM AND THE SHUT THE PARK DOWN! YOU COULD NOT GET IN OR OUT OF THE PARK THE SHUT DOWN EVERY THING IN THE PARK DOWM TO LOOK FOR HER! THERE WHERE NO RIDES WORKING TILL WE FOUND HER! THE PEOPLE THERE VISTING WHERE VERY GOOD ABOUT IT! THEY FOUND HER IN THE KIDS PARK HIDING SHE WAS SCARED SHE WAS GONE FOR 1 HOUR THE PARK GUY THAT FOUND HE HADE HER ON HIS SHOULDES EATING ICE CREAM SHE WAS THE ONLY ONE HAVING FUN IN THE PARK!:earseek:
 
This thread was very helpful,thanks.

My DS age 14 has Aspergers/autism and as others have said just a minute or so in his company and it is obvious he isn't 'neuro typical'!

I haven't in the past had any assistance as we've gotten to the parks very early but I may think of this for this year.

Snapper,I know that experience must have been very scary for you but it was poignant/funny that your DD was having a great time while every one else panicked:tongue:
 












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